Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$125K - $150K *

Empower operational excellence by leading administrative support across teams. Drive service delivery, enhance manager effectiveness, and ensure high-quality execution while fostering collaboration an...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$136K - $160K *

Unlock potential by driving strategic partnerships with enterprise clients, leveraging your expertise in AdTech and consultative sales to navigate complex sales cycles and deliver impactful solutions...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$136K - $160K *

Engage with strategic enterprise accounts to drive growth and foster partnerships. Leverage expertise in AdTech and consultative sales to navigate complex cycles, aligning solutions with client object...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Champion client success by leading a team of digital media experts, crafting innovative strategies, and ensuring flawless execution of campaigns while driving impactful results and fostering strong cl...

Today

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Seeking a strategic leader to drive client growth and oversee portfolio management across B2B sectors. This role involves fostering executive relationships, developing innovative media strategies, and...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Empower client growth as a strategic advisor, managing senior relationships across diverse B2B sectors. Drive innovation, optimize media strategies, and develop talent while ensuring operational excel...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $160K *

Unlock potential by leading strategic initiatives across diverse B2B portfolios. Drive client growth through innovative media planning, executive relationship management, and talent development, ensur...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$210K - $250K *

Pioneer transformative client solutions and drive business growth as a senior leader. Manage diverse portfolios, foster strategic partnerships, and nurture team talent to deliver exceptional outcomes...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Drive client success by leading strategic marketing initiatives, managing relationships, and overseeing account growth. Collaborate with cross-functional teams to deliver impactful campaigns while ens...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Unlock your potential by leading a dynamic client service team, ensuring operational excellence and a seamless client experience. Drive collaboration, mentor associates, and uphold service standards i...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $155K *

Champion full-funnel media strategy for a leading automotive brand, collaborating with cross-functional teams to optimize advertising efforts and drive measurable results through innovative media solu...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Unlock potential by managing client relationships and leading project execution. Collaborate with teams to ensure financial success, maintain quality standards, and drive business development initiati...

3 weeks ago

  •   15+ years exp.  •   Real Estate & Construction

$140K - $150K *

Drive sales growth by identifying new opportunities, cultivating relationships, and delivering client-focused solutions to independent agencies, leveraging expertise in programmatic advertising and di...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Join a dynamic team to lead growth analytics, transforming data into actionable insights that drive revenue and enhance business performance across North American Insurance. Build and mentor a high-pe...

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Lead the charge in applied analytics for growth and placement, transforming data into actionable insights that drive measurable revenue outcomes. Build and manage a high-performing team while scaling...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$136K - $198K *

Champion analytics excellence by guiding clients and teams, leveraging deep expertise in Adobe Analytics to drive strategic decisions and enhance measurement practices in a fast-paced environment...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $140K *

Inspire client relationships and team collaboration to drive strategic insights and enhance campaign results while overseeing project delivery, profitability, and business growth in a dynamic environm...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Drive strategic HR initiatives as a trusted advisor to senior leaders, translating business goals into effective talent strategies. Collaborate across teams to enhance organizational effectiveness and...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $215K *

Help us foster connectivity across teams to optimize talent operations and enhance organizational effectiveness. Collaborate with leadership to manage resources, support internal mobility, and drive o...

5 days ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Join our team to lead the evolution of a modern workplace strategy, enhancing employee experience and aligning real estate initiatives with business goals through data-driven insights and collaboratio...

Toronto, ONIn-Person

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$116K - $155K *

Transform your career by leading corporate reputation campaigns, managing executive visibility, and driving strategic media relations. Collaborate with a talented team to deliver innovative solutions...

5 days ago

  •   8 - 10 years exp.  •   Media

$125K - $165K *

Unlock potential by leading high-profile campaigns for global consumer brands. Drive engagement through strategic storytelling and collaboration, while mentoring a talented team in a fast-paced, integ...

5 days ago

  •   8 - 10 years exp.  •   Media

$145K - $180K *

Engage as a strategic leader in client experience, driving innovative campaigns and fostering long-term partnerships. Collaborate with diverse teams to deliver impactful solutions in a fast-paced envi...

5 days ago

  •   8 - 10 years exp.  •   Media

$125K - $165K *

Shape the future of healthcare communications by leading strategic PR initiatives, managing integrated teams, and delivering impactful narratives for global pharmaceutical clients. Drive engagement ac...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.