Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $140K *

Empower the Marine Corps by managing and enhancing SharePoint portals, ensuring seamless access and data integrity while providing top-tier support and innovative solutions for program office needs...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$65K - $120K *

Engage with cross-functional teams to ensure system integrity and resolve complex issues. Lead incident management, perform data analysis, and support system validations while mentoring junior staff a...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$65K - $120K *

Join a team that's dedicated to optimizing system integrity and client support. You'll lead incident resolution, perform data analysis, and collaborate with cross-functional teams to enhance operation...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$88K - $105K *

Explore the dynamic role of a Project Manager, driving product initiatives through the development lifecycle. Collaborate across functions to ensure clarity, momentum, and successful project delivery...

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K - $100K *

Transform product initiatives by driving the Product Development Lifecycle, ensuring clarity and momentum across functions while empowering teams to focus on their expertise and decisions...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead complex, strategic enterprise programs across multiple departments, ensuring projects align with organizational priorities. Collaborate with stakeholders to drive execution and process improvemen...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $170K *

Join a team that drives innovative modernization of education platforms, overseeing technical and programmatic initiatives while ensuring compliance and fostering collaboration across diverse teams to...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Elevate customer support by managing network operations and incidents, ensuring service excellence across regions. Collaborate with IT teams to analyze data, anticipate issues, and implement solutions...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Shape the future of IT operations by managing service delivery and network performance. Collaborate with teams to analyze incidents, implement solutions, and ensure top-tier customer support across gl...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $130K *

Champion innovative server solutions by leading systems analysis, troubleshooting, and user support. Collaborate with teams to enhance server performance and security while mentoring others in a dynam...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$82K - $128K *

Shape the future of executive support by providing elite tech assistance to senior leaders, ensuring seamless operation across multiple environments. This role demands proactive solutions and expert p...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower a dynamic workplace by managing IT support, AV systems, and network performance. Take ownership of technology solutions, enhance user experience, and drive efficiency in a fast-paced corporate...

Reposted today

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Lead a dynamic team of Systems Administrators, managing Windows environments while ensuring optimal performance and security. Collaborate on system maintenance, user management, and automation to supp...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Join a team that's transforming enterprise software management. Oversee administration, programming, and analysis while collaborating across departments to enhance system efficiency and meet organizat...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$127K - $194K *

Unlock potential by leading AI governance initiatives to ensure security and compliance across Lenovo's AI projects. Collaborate with cross-functional teams to operationalize risk management and uphol...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion high-quality service delivery across federal contracts, driving operational excellence, compliance, and customer satisfaction while collaborating with executive leadership and technical teams...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $180K *

The Deployed Operations Manager is responsible for managing and mentoring Level 300 Site Leads who oversee crews performing Contractor Owned Contractor Operated (COCO) operations. This role involves e...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a dynamic team as you provision, configure, and maintain high-availability systems. Drive automation and enhance security while mentoring peers and optimizing operations across enterprise environ...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as a Systems Administrator, driving automation and optimizing system performance while ensuring secure infrastructure management and providing technical mentorship across enterpris...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of security programs by driving cross-functional initiatives, managing vulnerability efforts, and establishing processes for accountability in a fast-evolving tech environment. Lead s...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Design the foundational programs for a growing Security organization, driving vital initiatives like Vulnerability Management and Safety by Design while collaborating across multiple teams to ensure s...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Lead large-scale data center security installation projects, ensuring timely completion and financial management while coordinating with diverse teams and stakeholders to enhance operational efficienc...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Champion the growth of security programs, ensuring effective execution from vulnerability management to operational readiness while collaborating with multiple teams to create a secure development cul...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Lead the charge in establishing core security programs, ensuring robust vulnerability management and security design processes. Collaborate with cross-functional teams to transform security priorities...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Elevate your career by managing and optimizing Linux server environments. Utilize your expertise in automation and security to support critical infrastructure across various networks while ensuring sy...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.