Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Lead the strategy and optimization of Building Automation Systems across 55+ facilities, managing a team of engineers to enhance operational efficiency and implement cutting-edge technologies for impr...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion the future of building automation by leading BAS strategy across 55+ facilities. Develop a skilled team, optimize HVAC controls, and drive innovation to enhance operational efficiency and wor...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Innovate building automation strategies across 55+ facilities. Lead a team of engineers to enhance HVAC systems, establish standards, and evaluate new technologies for improved efficiency and comfort...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Advance your career by leading Building Automation Systems strategy across 55+ facilities. Develop a skilled team, optimize HVAC controls, and drive innovation in energy efficiency and system reliabil...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Empower critical business applications by managing and supporting cloud technologies. Collaborate with teams to troubleshoot issues, automate tasks, and enhance operational efficiency in a dynamic IT...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$112K - $257K *

Unlock potential by leading strategic initiatives that enhance Marine Corps readiness. Drive program performance, foster high-performing teams, and engage with senior leaders to deliver innovative sol...

Today

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Optimize server infrastructure by managing Red Hat, VMware, and Windows systems. Automate operations with Ansible, ensure compliance, and support cloud migration efforts while participating in a 24/7...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Unlock your potential as a System Administrator, managing IT systems and infrastructure. Engage in troubleshooting, maintenance, and optimization of UNIX and Windows environments while providing top-t...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead the implementation of operational support strategies, applying expertise in change management and engineering disciplines to enhance performance and drive continuous improvement across diverse op...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Empower your career by providing critical support for IT systems, ensuring seamless operations and troubleshooting across diverse environments. Collaborate with teams to enhance system performance and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $170K *

Lead the charge in managing automation projects for data centers, ensuring timely execution, customer satisfaction, and operational reliability while fostering strong relationships with stakeholders a...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$132K - $157K *

Champion network excellence by managing mission-critical infrastructure, ensuring seamless integration and compliance with cybersecurity standards while optimizing performance and reliability for miss...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the development of a high-performing Mid-Market Solutions Engineering team, overseeing the full customer lifecycle from pre-sales to post-sales. Collaborate with Sales, Product, and Engineering t...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Manage complex IT projects and collaborate with stakeholders to deliver strategic technology solutions. Leverage extensive project management and business analysis expertise to drive successful outcom...

Today

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...

Edmonton, ABIn-Person

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in scientific project management, integrating complex Earth system modeling efforts across teams to ensure successful execution, risk management, and deliverable tracking in a dynamic...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$138K - $165K *

Lead a dynamic IT Operations team, ensuring seamless service delivery across multiple offices. Drive innovation through AI and automation while managing IT engineers and building a robust IT Service D...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$108K - $130K *

Lead a multidisciplinary team to enhance DoD medical product development, driving strategic decisions and managing risk while collaborating with government and industry partners to improve Warfighter...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $115K *

Optimize administrative and operational functions to ensure seamless division support, manage documentation, and enhance laboratory security while preparing for future finance responsibilities in a dy...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Advance your career by managing and optimizing enterprise network infrastructure, ensuring security and performance across corporate and branch locations while collaborating with stakeholders to imple...

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $120K *

Reimagine project management by leading innovative initiatives that align with business goals. Collaborate with cross-functional teams to drive success, manage resources, and implement best practices...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock operational excellence by leading program management initiatives focused on efficiency and service delivery. Collaborate with diverse partners to drive strategic change and enhance the UN80 ini...

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$64K - $113K *

Join a team that's dedicated to enhancing end-user computing experiences by providing Tier 2 support, troubleshooting technical issues, and improving service processes across diverse environments whil...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.