Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Join as a Senior Systems Analyst to lead daily operations, enhance application performance, manage user access, and support modernization efforts. Collaborate with teams to resolve issues and execute...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $214K *

Champion IT project management by coordinating complex systems to enhance operational efficiency and support critical cybersecurity initiatives while ensuring effective resource management and strateg...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a strategic leadership role overseeing project delivery, resource allocation, and operational governance across multiple implementations to ensure customer success and high-perfo...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$76K - $115K *

Support a dynamic team by providing hands-on video conferencing and IT support across diverse environments, ensuring seamless operations for laptops, printers, and A/V systems while leveraging ITSM to...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading technology implementation projects in warehouse management. Collaborate with stakeholders to enhance automation and robotics, ensuring successful delivery and process optim...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate project success by leading software implementations in a dynamic SaaS environment. Manage multiple projects, foster collaboration, and drive results while ensuring alignment with client expect...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate user experience by providing expert technical support for a COTS software solution, ensuring seamless operations and effective incident management while collaborating with diverse teams to enh...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Champion project success by managing timelines, coordinating orders, and ensuring seamless communication between customers and shop personnel. Drive efficiency in equipment training and documentation...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a dynamic team as you lead multi-geo programs, ensuring profitability and customer satisfaction while managing a diverse group of program managers and driving strategic initiatives for success...

2 days ago

  •   5 - 7 years exp.  •   Staffing

$71K - $118K *

Transform security operations by providing expert support and troubleshooting for network monitoring systems. Collaborate with teams to enhance service delivery and ensure seamless operations for gove...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in delivering high-impact enterprise projects, managing complex Salesforce implementations and integrations. Collaborate with stakeholders to ensure alignment on scope, schedule, and q...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in defining and enhancing data center delivery standards, ensuring quality and efficiency across complex projects. Collaborate with teams to improve technical methods and support scala...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $91K *

Champion IT support by delivering technical assistance and troubleshooting for computer systems, networks, and software applications, ensuring operational efficiency for Department of Defense personne...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$78K - $95K *

Elevate your career by providing expert IT infrastructure support, managing complex technical issues, and optimizing systems. Collaborate with teams to enhance user experience and ensure compliance wh...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate your career by providing critical IT support, ensuring secure Windows Server operations, and optimizing Azure environments. Collaborate across teams to enhance system performance and maintain...

Today

  •   Less than 5 years exp.  •   Transportation

$75K - $98K *

Pioneer operational excellence by leading a dynamic manufacturing team, ensuring quality standards, driving continuous improvement, and fostering a culture of safety and development in a fast-paced en...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $101K *

Deliver operational excellence by leading a 24x7 team, enhancing processes, managing incidents, and fostering professional development while ensuring customer service and satisfaction are met or excee...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$300K - $500K *

Manage IT operations and security, protect digital assets, oversee macOS and Google Workspace environments, ensure seamless IT support, and lead incident responses while balancing security controls an...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$158K - $185K *

Take ownership of complex data center infrastructure projects, coordinating cross-functional teams to ensure timely execution, quality standards, and cost objectives while managing risks and supportin...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion data excellence by leading master data management and governance initiatives. Drive operational continuity, enhance data quality, and implement automation across enterprise platforms while fo...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead the charge in optimizing IT infrastructure and operations by overseeing technical teams, ensuring performance, reliability, and security while aligning strategies with business objectives...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Oversee and enhance IT infrastructure operations, ensuring reliability and performance while aligning technology initiatives with business goals. Lead a high-performing team to support critical regula...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$79K - $83K *

Shape the future of eCommerce fulfillment by overseeing operations, enhancing processes, and collaborating with teams to ensure timely order delivery and exceptional customer experiences. Drive improv...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$74K - $102K *

Unlock your potential by managing complex IT projects, ensuring alignment with business goals, and fostering collaboration across teams. Drive innovation and excellence while delivering impactful resu...

Vaughan, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$74K - $102K *

Elevate your career by managing large-scale IT projects, ensuring successful delivery while collaborating with tech leads and stakeholders. Drive innovation and excellence in project management, balan...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.