Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$85K - $100K *

Innovate with us as you tackle complex Linux systems challenges, enhance client infrastructure, and drive solutions in a fully remote environment. Join a collaborative team dedicated to continuous lea...

Edmonton, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading large-scale power generation projects, ensuring timely delivery, budget adherence, and quality standards. Collaborate with diverse teams to drive project success from incep...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $216K *

Drive the success of technology modernization projects by leading all phases of the project lifecycle. Collaborate with stakeholders and technical teams to deliver solutions on time and within budget...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $216K *

Manage and lead complex technology projects from initiation to completion, ensuring timely delivery, budget adherence, and stakeholder alignment while driving technology modernization and data managem...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$69K - $114K *

Transform data management within the Fire Department by leading technical teams, designing database solutions, and ensuring operational excellence through effective supervision and data analysis...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$128K - $173K *

Take ownership of Unified Communications operations, leading a 24x7 team to ensure top-notch telephony, video, and collaboration services. Drive operational excellence while overseeing incident respon...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Elevate the digital workplace by architecting and managing collaborative web platforms. Lead the design and evolution of intranet, client portals, and dashboards, ensuring a seamless user experience a...

5 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $130K *

Manage and innovate complex database environments by designing, implementing, and securing enterprise-level databases. Collaborate with technical teams to enhance operational efficiency, ensuring data...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Manage all aspects of contract management, ensuring project alignment with organizational goals. Oversee staff, quality control, and risk management while coordinating with federal and contractor team...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $150K *

Lead the establishment of an in-house IT function, overseeing systems, security, and support. Manage endpoint and identity solutions while driving improvements in technology practices, documentation...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $150K *

Lead the charge in building a robust in-house IT function, overseeing infrastructure, security, and service delivery while transitioning from outsourced management. Manage a growing team to ensure opt...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$176K - $220K *

Lead the charge in optimizing IT portfolio and program management, enhancing project execution, and improving visibility into investments. Drive strategic governance and resource alignment to ensure s...

Scarborough, ONIn-Person

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Transform enterprise operations by leading AI and technology initiatives. Collaborate cross-functionally to modernize systems and drive efficiencies, delivering practical results that enhance producti...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Support large-scale IT implementations by developing and maintaining an integrated project schedule. Coordinate activities across diverse teams, analyze schedule performance, and ensure alignment with...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Empower our mobile technology initiatives by defining and implementing next-gen solutions. Lead the roadmap development, enhance operational efficiencies, and manage cross-functional projects to drive...

Mississauga, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the internal IT environment, enhance employee tech experience, manage Microsoft cloud platforms, and collaborate with stakeholders to drive operational excellence and project success. Hands-on le...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in implementing clinical engineering services for new customers, managing cross-functional teams, and ensuring seamless project execution while driving continuous improvement initiativ...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in transforming IT & DevOps operations, unifying teams and enhancing service delivery. Drive strategic initiatives, manage budgets, and ensure compliance while fostering strong relatio...

Reposted yesterday

  •   11 - 15 years exp.  •   Aerospace & Defense

$110K - $130K *

Join as a Senior Systems Analyst to lead daily operations, enhance application performance, manage user access, and support modernization efforts. Collaborate with teams to resolve issues and execute...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $214K *

Champion IT project management by coordinating complex systems to enhance operational efficiency and support critical cybersecurity initiatives while ensuring effective resource management and strateg...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a strategic leadership role overseeing project delivery, resource allocation, and operational governance across multiple implementations to ensure customer success and high-perfo...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$76K - $115K *

Support a dynamic team by providing hands-on video conferencing and IT support across diverse environments, ensuring seamless operations for laptops, printers, and A/V systems while leveraging ITSM to...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading technology implementation projects in warehouse management. Collaborate with stakeholders to enhance automation and robotics, ensuring successful delivery and process optim...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate project success by leading software implementations in a dynamic SaaS environment. Manage multiple projects, foster collaboration, and drive results while ensuring alignment with client expect...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate user experience by providing expert technical support for a COTS software solution, ensuring seamless operations and effective incident management while collaborating with diverse teams to enh...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.