Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$101K - $152K *

Lead customer-focused project execution, managing scope, budget, and timelines for moderate complexity projects. Ensure compliance with safety and quality standards while driving customer satisfaction...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $85K *

Unlock potential by delivering proactive technical support for global SaaS and cloud clients. Collaborate with cross-functional teams to troubleshoot incidents, enhance platform expertise, and lead by...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$70K - $110K *

Join a team that's dedicated to providing hands-on IT support, managing day-to-day operations, and enhancing cybersecurity measures in a fast-paced aerospace environment. Collaborate closely with coll...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$79K - $84K *

Join our team to provide Tier 1 and 2 IT support, troubleshoot issues, and enhance user satisfaction. Collaborate with colleagues to maintain systems, improve processes, and deliver exceptional servic...

Princeton, BCIn-Person

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Transform data management and analysis for operational efficiency, ensuring data integrity and usability. Collaborate with stakeholders to support decision-making and enhance reporting processes acros...

5 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$146K - $189K *

Transform customer experiences by evaluating digital journeys, identifying gaps, and driving improvements. Collaborate cross-functionally to enhance usability and ensure quality standards are met acro...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Shape the future of security delivery by leading cross-functional teams to execute large-scale security programs. Drive strategic initiatives, enhance operational efficiency, and foster collaboration...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to lead and enhance security program delivery across multiple domains. Drive strategic initiatives, manage cross-functional partnerships, and foster a culture of operational excell...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead and innovate security program delivery, overseeing multiple teams to ensure effective execution of security initiatives, risk management, and cross-functional collaboration, while driving strateg...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Empower security initiatives by leading a team of managers to drive strategic security program delivery, ensuring alignment across engineering, legal, and operations while enhancing risk management an...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Drive the execution of comprehensive security programs, overseeing multiple teams to enhance vulnerability management, incident response, and cross-functional partnerships, while aligning with strateg...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead live productions and ensure flawless execution across broadcasts, events, and recordings. Collaborate with teams to enhance technical operations, mentoring staff while exceeding client expectatio...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Lead the charge in managing medium-to-large projects, ensuring they meet business objectives, timelines, and quality standards while delivering impactful results in a dynamic environment...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Elevate operational excellence by managing the customer service backbone, ensuring seamless Quote-to-Cash processes, and driving efficiency across Sales, Finance, and Customer Success in a fast-scalin...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's shaping product strategies and driving enhancements while delivering exceptional results. Collaborate with stakeholders, lead initiatives, and optimize performance in a dynamic envi...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $100K *

Drive technology adoption and enhance user experience by promoting modern solutions. Collaborate with IT and users to create effective standards, empowering seamless communication and collaboration wi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $100K *

Shape the future of workplace technology by promoting innovative solutions, enhancing communication and collaboration. Empower employees through strategic technology tools and best practices across th...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $100K *

Unlock potential by driving technology adoption for enhanced collaboration and communication. Partner with internal teams to provide innovative solutions, empower users, and lead governance within Mic...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's bridging business needs and technology solutions. As a key advisor, you'll influence strategy for top managed service customers, ensuring a supportable infrastructure and governance...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform the integration landscape by designing and delivering robust Workday solutions. Collaborate with cross-functional teams to create reliable, API-driven integrations that enhance business proc...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$88K - $105K *

Join a dynamic team as a Workday Solutions Engineer, bridging enterprise HR/finance platforms with innovative integration solutions. Collaborate with stakeholders to design and deliver robust, API-dri...

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$79K - $132K *

Manage and execute Integrated Logistics Support strategies, overseeing spares provisioning and technical documentation while leading a team to ensure optimal performance and risk mitigation across all...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K *

Transform project delivery by managing cross-functional IT initiatives while collaborating with stakeholders. Utilize your expertise in Agile and Waterfall to oversee project stages from inception to...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$90K - $117K *

Help us drive revenue growth by managing product portfolios, developing marketing strategies, and collaborating with partners to enhance product offerings. Your expertise will shape our approach to ma...

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive the health and security of our Active Directory environment while collaborating across IT teams. As a Systems Administrator, you'll ensure optimal performance, implement best practices, and supp...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.