Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$133K - $173K *

Unlock the potential of master data management by leading the configuration and implementation of Informatica IDMC MDM solutions. Collaborate with stakeholders to ensure high-quality, governed data ac...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $173K *

Drive the configuration and implementation of Informatica IDMC MDM solutions, ensuring high-quality master data management across customer, product, and supplier domains. Collaborate with stakeholders...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $173K *

Champion the configuration and implementation of Informatica IDMC MDM solutions, ensuring high-quality master data management across customer, product, and supplier domains while collaborating with st...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $173K *

Champion the configuration and implementation of Informatica IDMC MDM solutions, ensuring high-quality master data management across Customer, Product, and Supplier domains while collaborating with st...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $166K *

Drive project success by managing multiple complex initiatives, optimizing processes, and performing in-depth financial analysis. Collaborate with teams to enhance telecom expense management and ensur...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $130K *

Engineer innovative IT solutions as a principal technical authority, leading projects to enhance customer computing and network systems. Utilize your expertise in emerging technologies to ensure effec...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in shaping technology strategy and service delivery, driving innovation and operational efficiency across the enterprise. Collaborate with executive leadership to align investments wit...

6 days ago

  •   8 - 10 years exp.  •   Media

$105K - $161K *

Elevate the onboarding and integration experience for Service Delivery Partners, driving feature delivery and operational excellence within the WXP platform. Collaborate cross-functionally to define r...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Champion complex technical solutions in a dynamic Microsoft cloud environment. Drive support strategies and enhancements while mentoring teams, managing incidents, and enhancing user experiences for a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engineer innovative VDI solutions while leading cross-functional teams to optimize performance and enhance user experience in enterprise environments. Drive continuous improvements and ensure complian...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Advance your career by architecting and leading innovative database solutions. Collaborate with cross-functional teams to enhance database technologies, ensuring optimal performance and security in cl...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $160K *

Join a team that's driving strategic IT initiatives by enhancing portfolio management practices. Collaborate with IT and business partners to optimize resources, manage budgets, and deliver value-driv...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$140K - $160K *

Transform the IT landscape by leading portfolio management initiatives, fostering collaboration between IT and business partners, and driving strategic value through effective resource allocation and...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$85K - $100K *

Champion the successful delivery of complex IT projects, driving cross-functional collaboration and stakeholder engagement while managing risks and ensuring alignment with organizational goals...

Markham, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$81K - $115K *

Elevate project delivery by managing key initiatives, fostering collaboration, and driving innovative solutions within capital markets and transaction banking. Leverage extensive experience to influen...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in enhancing IT systems for NASA programs, ensuring optimal performance and security across Windows, Linux, and cloud environments. Collaborate with technical teams to support infrastr...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Elevate client success by leading MSP program implementations from discovery to launch. Collaborate with cross-functional teams to ensure alignment with client objectives, manage risks, and drive proj...

Pennsylvania, USRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $214K *

Lead the charge in enhancing and maintaining a robust Windows environment, ensuring operational excellence and security within a collaborative team. Drive innovation in a dynamic Big Data ecosystem wh...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion identity security by leading product strategy for permissions and delegation hygiene. Drive innovation through AI and analytics while collaborating with customers and teams to ensure effectiv...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in delivering exceptional IT support by managing the Helpdesk team, optimizing service delivery, and enhancing customer satisfaction through effective training and performance analysis...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$105K - $125K *

Transform IT services across the organization, guiding and enhancing technology systems while leading a talented team to ensure effective and secure operations for city services and decision-making...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...

Raleigh, NCRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Execute robust lab environments supporting complex mission systems integration. Collaborate with engineers to troubleshoot, automate, and maintain systems across diverse platforms in secure and dynami...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$82K - $128K *

Join a team that's at the forefront of IT service management! Oversee daily operations of a dynamic service desk, drive performance excellence, and lead a skilled team to ensure optimal service delive...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $128K *

Build your leadership skills by supervising a dynamic IT service desk team, ensuring operational excellence while enhancing customer satisfaction through strategic performance management and coaching...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.