Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$88K - $105K *

Join a team that leads and manages complex low voltage security projects from planning to execution while ensuring high standards of quality and client satisfaction in a dynamic environment...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Drive project success by coordinating planning, execution, and delivery across complex IT programs. Lead cross-functional teams, manage risks, and ensure alignment with federal standards while deliver...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Manage and oversee complex IT project delivery, ensuring alignment with federal standards and organizational processes. Lead cross-functional teams, monitor performance, and facilitate Agile ceremonie...

Arlington, VARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Manage stable IT operations and support infrastructure, ensuring data security and compliance. Provide hands-on end-user support while coordinating with global teams on projects and outages, maintaini...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$110K - $165K *

Join a team that's shaping cloud delivery excellence by orchestrating multiple projects, mentoring top talent, and ensuring strategic client engagement for this dynamic leadership role. Drive effectiv...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Champion a high-performing support operations team, ensuring exceptional customer service and efficient processes. Lead incident management, oversee technical engineers, and drive continuous improveme...

Dallas, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in optimizing support operations, managing a skilled team to ensure exceptional customer service and adherence to SLAs. Drive process improvements and foster a collaborative environmen...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$120K - $148K *

Transform project management by collaborating across teams to deliver integrated rack systems that meet customer needs, ensuring timely execution and resource management for successful solutions in a...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $126K *

Manage and enhance a secure multi-platform IT environment for critical national security missions. Collaborate with diverse teams to address challenges, implement solutions, and ensure reliable cybers...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $125K *

Transform your career by joining a dynamic team focused on video installations. Collaborate with IT professionals to deliver high-quality setups, ensuring seamless connectivity and support for diverse...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Serve as a strategic leader in facilities management, overseeing operations, ensuring compliance, and driving innovation across multiple sites. Lead teams to achieve safety, financial, and service exc...

Edmonton, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $155K *

Take ownership of complex projects by leading execution, managing risks, and mentoring field leaders. Ensure quality and timely delivery while fostering strong client relationships and developing futu...

Today

  •   8 - 10 years exp.  •   Information Technology

$124K - $231K *

Join a team that's dedicated to delivering exceptional customer support in healthcare. Lead a talented group of professionals, driving operational excellence and customer satisfaction while aligning w...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Lead complex, multi-million-dollar projects, ensuring timely delivery and budget adherence while collaborating with diverse teams and clients to overcome challenges and drive innovative solutions...

Ottawa, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Shape the future of complex projects by leading multi-million-dollar initiatives from inception to completion, ensuring timely delivery, budget adherence, and stakeholder satisfaction while fostering...

Vaughan, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$118K - $128K *

Drive program success by leading planning, execution, and coordination within the Fire Control organization, integrating Earned Value Management and stakeholder collaboration to achieve objectives and...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $165K *

Lead and innovate IT Support operations, shaping user experiences and team culture while managing Microsoft 365 and identity platforms. Drive strategic initiatives, optimize processes, and ensure serv...

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$94K *

Lead the management of Desk and Mail Services, overseeing operations for 9,500 students. Ensure compliance with policies, manage staff, and enhance service delivery through effective data management a...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$94K *

Empower student services by managing desk operations and mail systems, ensuring compliance with policies while enhancing user experience for 9,500 residents. Lead a team, oversee budgets, and drive co...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead and optimize IT Support operations, shaping user experience and team culture. Drive strategic initiatives, manage Microsoft 365 platforms, and collaborate cross-functionally to enhance service de...

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$95K - $115K *

Shape the future of IT product solutions by leading a high-performing team, driving innovation, and collaborating across business units to deliver customer value and enhance operational efficiency...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Advance IT operations at a defense technology firm by managing infrastructure, ensuring cybersecurity compliance, and providing hands-on support. Lead initiatives to enhance systems and maintain regul...

Calgary, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Elevate your career by leading IT infrastructure operations in a dynamic environment. Drive technical excellence and operational continuity while managing critical systems and vendor relationships to...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Advance the efficiency of IT operations by administering cloud services, managing user access, and supporting Microsoft 365 applications. Collaborate with teams to enhance technology solutions and ens...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Join a team that's dedicated to enhancing technology operations across multiple locations. Lead IT infrastructure, cybersecurity, and support initiatives to ensure seamless business operations and dri...

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.