Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$95K - $135K *

Lead the charge in shaping data management strategies and solutions for B2G registration and reporting platforms. Collaborate across teams to enhance automated tools and ensure compliance, driving inn...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $135K *

Unlock potential by leading data management strategies and product execution for B2G platforms. Collaborate across teams to enhance reporting tools and ensure compliance, driving innovative solutions...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Champion operational excellence in AI server repair, leading strategic initiatives, driving continuous improvement, and ensuring compliance while managing P&L and fostering cross-functional collaborat...

Today

  •   11 - 15 years exp.  •   Information Technology

$165K - $180K *

Lead and inspire engineering teams to design, build, and scale our Salesforce platform. Drive technical strategy and execution while collaborating with cross-functional stakeholders to deliver secure...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$165K - $180K *

Transform the Salesforce ecosystem by leading engineering teams to design, build, and scale innovative solutions. Drive technical strategy and ensure high performance while mentoring talent and collab...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$165K - $180K *

Take ownership of the Salesforce engineering strategy, leading teams to design, build, and scale innovative solutions. Collaborate with stakeholders to ensure high performance and security while drivi...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$165K - $180K *

Champion the technical strategy and execution for Salesforce engineering, leading teams to deliver scalable, secure solutions while driving engineering excellence and collaboration across departments...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $110K *

Transform client relationships and drive growth by identifying new business opportunities and delivering strategic solutions. Lead initiatives to expand market presence and contribute to long-term suc...

Calgary, ABIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $110K *

Lead the charge in driving growth by building client relationships and identifying new business opportunities. This strategic role focuses on expanding market presence and delivering solutions that fo...

Montreal, QCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $110K *

Champion growth by forging client relationships and identifying new business opportunities. Drive revenue through strategic solutions while expanding market presence and ensuring long-term success for...

Burlington, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $110K *

Elevate your career by driving growth through strategic client relationships and innovative business solutions. This leadership role focuses on expanding market presence and achieving revenue targets...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $195K *

Drive strategic HR initiatives as a key partner in building high-performing teams, enhancing organizational effectiveness, and leveraging data and technology to improve employee experience in a dynami...

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$83K - $134K *

Shape the future of customer support by leading a dynamic team, ensuring high-quality, responsive service for millions. Drive operational excellence and foster a culture of continuous improvement whil...

1 week ago

  •   8 - 10 years exp.  •   Media

$94K - $141K *

Lead and inspire a high-performing Customer Operations team, ensuring exceptional support experiences for millions. Drive operational excellence, manage vendor relationships, and collaborate with cros...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Elevate customer experiences by leading a dynamic team in support operations. Shape strategies, manage vendor relationships, and drive continuous improvement to ensure high-quality, responsive service...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Lead and develop a high-performing customer operations team, ensuring exceptional support experiences for millions. Oversee day-to-day operations, manage vendor relationships, and drive continuous imp...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Empower customer experiences by leading a dynamic support team, ensuring quality and efficiency in operations. Drive strategic initiatives, manage vendor relationships, and enhance customer satisfacti...

1 week ago

  •   8 - 10 years exp.  •   Media

$102K - $171K *

Lead and optimize customer support operations, driving exceptional experiences and fostering a culture of service excellence. Collaborate with stakeholders to resolve challenges and enhance operationa...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$102K - $171K *

Empower customer success by leading and transforming support operations. Drive strategic initiatives, enhance team performance, and foster collaboration across departments to deliver exceptional exper...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$102K - $171K *

Lead the charge in optimizing customer support operations, driving exceptional experiences and strategic initiatives while managing a team. Foster collaboration and continuous improvement to enhance s...

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$83K - $134K *

Shape the future of customer support by leading a dynamic team that ensures exceptional service quality and operational excellence. Drive strategic initiatives, manage vendor relationships, and enhanc...

1 week ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Join a team that's redefining care experiences through innovative product management. Lead the vision and strategy to enhance member and provider interactions, ensuring impactful outcomes and seamless...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Drive the product vision for enhancing care experiences through technology, focusing on member engagement and provider effectiveness. Lead cross-functional teams to deliver impactful solutions that im...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$138K - $165K *

Shape the future of care experiences by leading product vision and strategy. Drive impactful improvements in member engagement and clinical outcomes through innovative technology and cross-functional...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$297K - $367K *

Grow your career with a pivotal role driving hospital data integration and compliance. Lead execution of clinical data operations, build relationships, and ensure secure data handling while shaping a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.