Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Customer Success Manager – Oracle
$110K - $144K *
Explore innovative strategies to enhance customer success metrics, foster strong relationships, and ensure satisfaction across all levels. Drive risk management and employee retention while navigating...
2 weeks ago
$149K - $248K *
Transform client engagements by managing relationships and delivering high-quality consulting services. Lead teams, drive operational improvements, and develop new business opportunities while ensurin...
1 week ago
$149K - $248K *
Champion client engagement and operational excellence by managing consulting teams, driving quality standards, and fostering relationships within Military Health Systems. Lead new business development...
1 week ago
Sr. Client Success Services Program Manager
$92K - $138K *
Optimize client success strategies by designing, implementing, and managing programs that drive adoption, value realization, and retention in a dynamic SaaS environment, ensuring effective cross-funct...
Reposted 1 week ago
Sr. Client Success Services Program Manager
$92K - $138K *
Drive success by designing and optimizing strategic programs that enhance client adoption, retention, and growth within the SaaS landscape, ensuring impactful outcomes through cross-functional collabo...
Reposted 1 week ago
Vice President, Vertical Strategy & Commercialization
$294K - $403K *
Drive your career with a strategic role focused on vertical market success, bridging product capabilities with market needs. Collaborate cross-functionally to shape go-to-market strategies and expand...
1 week ago
Vice President, Vertical Strategy & Commercialization
$294K - $403K *
Drive commercial success by defining and executing vertical market strategies, collaborating across teams to align product offerings with customer needs, and expanding initiatives in Retail and Commer...
1 week ago
Vice President, Vertical Strategy & Commercialization
$294K - $403K *
Empower a dynamic team to drive vertical market strategies, bridging product capabilities with market needs. Collaborate cross-functionally to ensure successful go-to-market execution and scalable gro...
1 week ago
Vice President, Vertical Strategy & Commercialization
$294K - $403K *
Shape the future of vertical market strategies by driving go-to-market success, collaborating across teams, and aligning product capabilities with customer needs to expand into multiple industries and...
1 week ago
$125K - $150K *
Innovate growth strategies from acquisition to monetization, driving full-funnel success. Collaborate with founders and teams to optimize agent engagement and revenue generation through data-driven ex...
2 weeks ago
Banking Customer Success Manager
$80K - $95K *
Advance customer relationships by driving adoption and value realization for banking and financial institution partners. Own customer strategies, manage stakeholder engagement, and ensure retention th...
1 week ago
VP, Customer Success - Betting & Gaming
$180K - $220K *
Empower innovation in customer success by leading global agency partnerships and post-sales strategy within the dynamic betting and gaming ad sector, ensuring optimal client engagement and commercial...
3 weeks ago
Senior Customer Success Manager
$90K - $120K *
Champion client success by managing enterprise accounts, driving retention and growth through strategic partnerships and data-driven insights. Collaborate with stakeholders to enhance employee wellbei...
1 week ago
Head of Solution and Commercialization Strategy
$180K - $220K *
Transform the commercialization of cutting-edge solutions in identity verification. Drive strategic initiatives to enable rapid market entry, enhance win rates across sectors, and architect value-driv...
Reposted 3 weeks ago
Head of Solution and Commercialization Strategy
$180K - $220K *
Join us to lead the commercialization strategy for a cutting-edge identity platform, driving multi-vertical solutions that capture value. Collaborate across teams to optimize go-to-market strategies a...
Reposted 3 weeks ago
VP/ Director of Product Management
$150K - $180K *
Transform product management by leading a high-performing team to drive strategy, innovation, and adoption of AI solutions, ensuring alignment with market needs and commercial success across diverse s...
1 week ago
Vice President of Operational Excellence
$175K - $210K *
Unlock potential by leading enterprise-wide operational excellence initiatives. Drive program management, quality assurance, and risk management improvements across multiple business units to enhance...
1 week ago
$143K - $179K *
Transform community engagement and brand strategy by leading marketing initiatives, managing teams, and driving fundraising efforts. Collaborate with executive leadership to enhance organizational vis...
Today
$143K - $179K *
Elevate your career by leading strategic marketing initiatives that enhance community engagement, drive service growth, and strengthen donor relationships. Collaborate with executive leadership to sha...
2 weeks ago
$150K - $180K *
Drive senior delivery leadership in a fast-growing market, ensuring hands-on accountability for technology delivery. Collaborate with executive partners to streamline operations and enhance client rel...
2 weeks ago
Manager, Client Onboarding & Operations
$145K - $160K *
Shape exceptional client experiences by leading onboarding and operations. Collaborate with cross-functional teams to manage complex projects, ensuring timely delivery and exceeding client expectation...
3 weeks ago
Associate Director, Strategic Planning
$110K - $130K *
Join a team that's redefining strategic planning in healthcare. Collaborate with experts to develop innovative, multichannel strategies, driving insights and brand growth while leading diverse project...
2 weeks ago
Associate Director, Strategic Planning
$110K - $130K *
Optimize your career by leading strategic planning initiatives, synthesizing insights, and collaborating with cross-functional teams to drive innovative solutions in the healthcare and pharma sectors...
2 weeks ago
Customer Success Manager, Entertainment Services
$93K - $124K *
Join a team that's dedicated to enhancing client relationships and driving growth. In this role, you'll partner with enterprise accounts to boost loyalty, retention, and satisfaction while navigating...
1 week ago
Customer Success Manager, Entertainment Services
$93K - $124K *
Shape the future of customer relationships by driving loyalty and growth for enterprise accounts. Leverage your expertise to connect client objectives with tailored solutions, ensuring satisfaction an...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.