Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $144K *

Explore innovative strategies to enhance customer success metrics, foster strong relationships, and ensure satisfaction across all levels. Drive risk management and employee retention while navigating...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$149K - $248K *

Transform client engagements by managing relationships and delivering high-quality consulting services. Lead teams, drive operational improvements, and develop new business opportunities while ensurin...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$149K - $248K *

Champion client engagement and operational excellence by managing consulting teams, driving quality standards, and fostering relationships within Military Health Systems. Lead new business development...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$92K - $138K *

Optimize client success strategies by designing, implementing, and managing programs that drive adoption, value realization, and retention in a dynamic SaaS environment, ensuring effective cross-funct...

Waterloo, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$92K - $138K *

Drive success by designing and optimizing strategic programs that enhance client adoption, retention, and growth within the SaaS landscape, ensuring impactful outcomes through cross-functional collabo...

Waterloo, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$294K - $403K *

Drive your career with a strategic role focused on vertical market success, bridging product capabilities with market needs. Collaborate cross-functionally to shape go-to-market strategies and expand...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$294K - $403K *

Drive commercial success by defining and executing vertical market strategies, collaborating across teams to align product offerings with customer needs, and expanding initiatives in Retail and Commer...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$294K - $403K *

Empower a dynamic team to drive vertical market strategies, bridging product capabilities with market needs. Collaborate cross-functionally to ensure successful go-to-market execution and scalable gro...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$294K - $403K *

Shape the future of vertical market strategies by driving go-to-market success, collaborating across teams, and aligning product capabilities with customer needs to expand into multiple industries and...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Innovate growth strategies from acquisition to monetization, driving full-funnel success. Collaborate with founders and teams to optimize agent engagement and revenue generation through data-driven ex...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Advance customer relationships by driving adoption and value realization for banking and financial institution partners. Own customer strategies, manage stakeholder engagement, and ensure retention th...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$180K - $220K *

Empower innovation in customer success by leading global agency partnerships and post-sales strategy within the dynamic betting and gaming ad sector, ensuring optimal client engagement and commercial...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $120K *

Champion client success by managing enterprise accounts, driving retention and growth through strategic partnerships and data-driven insights. Collaborate with stakeholders to enhance employee wellbei...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$180K - $220K *

Transform the commercialization of cutting-edge solutions in identity verification. Drive strategic initiatives to enable rapid market entry, enhance win rates across sectors, and architect value-driv...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$180K - $220K *

Join us to lead the commercialization strategy for a cutting-edge identity platform, driving multi-vertical solutions that capture value. Collaborate across teams to optimize go-to-market strategies a...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform product management by leading a high-performing team to drive strategy, innovation, and adoption of AI solutions, ensuring alignment with market needs and commercial success across diverse s...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Unlock potential by leading enterprise-wide operational excellence initiatives. Drive program management, quality assurance, and risk management improvements across multiple business units to enhance...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$143K - $179K *

Transform community engagement and brand strategy by leading marketing initiatives, managing teams, and driving fundraising efforts. Collaborate with executive leadership to enhance organizational vis...

Today

  •   8 - 10 years exp.  •   Healthcare

$143K - $179K *

Elevate your career by leading strategic marketing initiatives that enhance community engagement, drive service growth, and strengthen donor relationships. Collaborate with executive leadership to sha...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive senior delivery leadership in a fast-growing market, ensuring hands-on accountability for technology delivery. Collaborate with executive partners to streamline operations and enhance client rel...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Media

$145K - $160K *

Shape exceptional client experiences by leading onboarding and operations. Collaborate with cross-functional teams to manage complex projects, ensuring timely delivery and exceeding client expectation...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's redefining strategic planning in healthcare. Collaborate with experts to develop innovative, multichannel strategies, driving insights and brand growth while leading diverse project...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Optimize your career by leading strategic planning initiatives, synthesizing insights, and collaborating with cross-functional teams to drive innovative solutions in the healthcare and pharma sectors...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$93K - $124K *

Join a team that's dedicated to enhancing client relationships and driving growth. In this role, you'll partner with enterprise accounts to boost loyalty, retention, and satisfaction while navigating...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$93K - $124K *

Shape the future of customer relationships by driving loyalty and growth for enterprise accounts. Leverage your expertise to connect client objectives with tailored solutions, ensuring satisfaction an...

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.