Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
$150K - $180K *
Drive senior delivery leadership in a fast-growing market, ensuring hands-on accountability for technology delivery. Collaborate with executive partners to streamline operations and enhance client rel...
2 weeks ago
Manager, Client Onboarding & Operations
$145K - $160K *
Shape exceptional client experiences by leading onboarding and operations. Collaborate with cross-functional teams to manage complex projects, ensuring timely delivery and exceeding client expectation...
2 weeks ago
Associate Director, Strategic Planning
$110K - $130K *
Join a team that's redefining strategic planning in healthcare. Collaborate with experts to develop innovative, multichannel strategies, driving insights and brand growth while leading diverse project...
2 weeks ago
Associate Director, Strategic Planning
$110K - $130K *
Optimize your career by leading strategic planning initiatives, synthesizing insights, and collaborating with cross-functional teams to drive innovative solutions in the healthcare and pharma sectors...
2 weeks ago
Customer Success Manager, Entertainment Services
$93K - $124K *
Join a team that's dedicated to enhancing client relationships and driving growth. In this role, you'll partner with enterprise accounts to boost loyalty, retention, and satisfaction while navigating...
1 week ago
Customer Success Manager, Entertainment Services
$93K - $124K *
Shape the future of customer relationships by driving loyalty and growth for enterprise accounts. Leverage your expertise to connect client objectives with tailored solutions, ensuring satisfaction an...
1 week ago
Principal Merchant Success Manager
$115K - $192K *
Drive success by managing strategic merchant partnerships, blending account management and operations to enhance performance and growth. Collaborate cross-functionally to deliver scalable solutions an...
1 week ago
$90K - $100K *
Join a team that's dedicated to driving client success through strategic marketing engagement. You'll manage client relationships, enhance platform adoption, and collaborate cross-functionally to achi...
1 week ago
Senior Engagement Principal | Software Delivery
$212K - $222K *
Champion client success as you lead Aera solution deployments, building trusted relationships with executives to drive value and Decision Intelligence roadmaps while managing project delivery and fost...
3 weeks ago
Regional Customer Success Manager (Automotive)
$80K - $95K *
Grow your career by driving customer success within a dynamic technology environment. You'll engage with automotive clients to enhance their platform experience, ensuring satisfaction while identifyin...
3 weeks ago
Head of Solution Consulting, Crypto
$160K - $200K *
Join us to lead the Crypto & Stablecoin Solution Consulting team, shaping strategies, managing technical implementations, and driving business growth while collaborating across functions to enhance cu...
Reposted 4 weeks ago
Vice President of Product Management
$235K - $265K *
Champion product innovation by leading a dynamic team to define strategy, drive decisions, and ensure successful launches that align with company growth and customer needs in the health technology sec...
2 weeks ago
Global Head of Sales Performance and Operations
$190K - $250K *
Accelerate progress at our global sales organization by enforcing execution rigor and discipline. Collaborate with leadership to enhance pipeline integrity and drive impactful results through strategi...
Reposted 3 weeks ago
Global Head of Sales Performance and Operations
$190K - $250K *
Take ownership of sales performance and operations at a global scale. Drive discipline and execution across complex enterprise sales cycles while partnering with leadership to optimize strategies and...
Reposted 3 weeks ago
Senior Product Manager, Scale Test
$172K - $260K *
Lead the charge in developing a ground-breaking product focused on transforming enterprise health management. Collaborate cross-functionally to deliver solutions that empower customers with proactive...
Reposted 4 days ago
$163K - $179K *
Champion product development by leading market research, defining user needs, and collaborating with cross-functional teams to enhance product offerings and drive successful launches in the medical de...
2 weeks ago
Customer Success / Account Manager
$100K - $130K *
Transform customer relationships by owning post-sale success for enterprise accounts. Drive retention and expansion while building a customer success playbook from the ground up, directly influencing...
1 week ago
Automotive Customer Success Manager
$100K - $120K *
Unlock potential by managing enterprise accounts, driving product adoption, and delivering measurable value while identifying growth opportunities throughout the customer lifecycle...
2 weeks ago
Director, North America Marketing
$195K - $240K *
Elevate your career by leading North America's marketing strategy, driving customer acquisition, enhancing brand strength, and managing a high-performing team to optimize performance through data-driv...
4 weeks ago
Customer Success Manager - Technical Account Management
$100K - $140K *
Empower customer success by managing diverse B2B client portfolios, driving engagement, and creating innovative solutions. Collaborate with engineering and product teams to transform clients’ procurem...
Reposted 3 weeks ago
Senior Product Manager - Customer Experience
$110K - $130K *
Join a dynamic team where you'll bridge technology and customer needs, ensuring successful enterprise implementations and fostering client engagement. Drive product enhancements through feedback and c...
3 weeks ago
Builder - Head of Customer Success
$160K - $200K *
Accelerate customer success by leading post-sales functions, driving customer activation, adoption, and retention. Design frameworks for measurable outcomes and build a strong, innovative team culture...
Reposted 4 weeks ago
Enterprise Customer Success Manager
$110K - $130K *
Drive customer success by managing enterprise accounts, ensuring retention and growth through strategic partnerships and data-driven insights. Collaborate cross-functionally to enhance customer experi...
1 week ago
Enterprise Customer Success Manager
$110K - $130K *
Deliver exceptional customer success by cultivating strong relationships and driving engagement across radiology partnerships, enhancing customer value and retention in the fast-evolving healthcare AI...
Reposted 4 weeks ago
Director of Patient Experience
$165K - $200K *
Innovate patient care by enhancing experiences across all touchpoints. Lead initiatives to gather feedback, design service standards, and resolve complaints, ensuring every patient feels valued and he...
2 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.