Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$80K - $95K *

Accelerate progress at a dynamic sales organization by driving revenue growth through strategic prospecting, understanding client needs, and closing deals with home-services businesses. Own the sales...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Empower customer success by managing relationships, driving onboarding, and delivering insights. Collaborate with teams to analyze data, optimize cloud spend, and enhance user experience, ensuring cli...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $135K *

Transform customer relationships by strategically managing a portfolio of ~40 high-impact accounts. Drive digital transformation and retention through tailored solutions, executive advisory, and proce...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$200K *

Lead the charge in building a high-performing sales team that excels in driving revenue and growth through effective strategies, coaching, and relationship-building with C-Suite leaders. Shape the fut...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$210K - $250K *

Lead the charge in therapeutic area strategy and scientific innovation, overseeing discovery portfolios across biologics and small molecules. Drive sustainable pipeline generation and align discovery...

3 days ago

  •   11 - 15 years exp.  •   Transportation

$95K - $115K *

Lead the charge in shaping customer experience strategy. Collaborate across teams to enhance account management, optimize processes, and drive customer satisfaction, while growing roles and responsibi...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $200K *

Lead the strategy and architecture of a global Salesforce platform, driving delivery and innovation. Collaborate with senior leaders to align technology with business goals, ensuring scalable solution...

Today

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Drive the strategy and evolution of the Salesforce platform, leading global teams in architecture, delivery, and operations. Collaborate with senior leaders to align technology with business goals and...

Today

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Optimize our Salesforce platform strategy and delivery by leading global teams, aligning technology with business goals, and driving innovation through architecture and governance. Your expertise will...

Today

  •   11 - 15 years exp.  •   Business Services

$160K - $200K *

Shape the future of our Salesforce platform by leading strategy, architecture, and global delivery. Collaborate with senior leaders to align technology with business goals, ensuring scalable solutions...

Today

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Transform enterprise Salesforce solutions by leading strategy, architecture, and delivery. Drive global teams to align technology with business goals, ensuring scalable, secure, and innovative platfor...

Today

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Champion the evolution of enterprise Salesforce solutions by leading strategy, architecture, and global delivery teams. Drive innovation and align technology with business priorities to enhance platfo...

Today

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Innovate the future of enterprise technology by leading Salesforce strategy, architecture, and delivery. Collaborate with global teams to drive scalable solutions that align with business goals and en...

Today

  •   11 - 15 years exp.  •   Business Services

$175K - $210K *

Drive the evolution of our enterprise Salesforce platform by leading strategy, architecture, and global delivery teams. Collaborate with senior leaders to align technology with business goals and ensu...

Today

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Advance your career by leading the strategy and delivery of a global Salesforce platform. Drive innovation, manage cross-functional teams, and align technology with business goals to enhance enterpris...

Today

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Elevate your career by leading the strategy and delivery of a global Salesforce platform. Drive innovation, manage cross-functional teams, and align technology with business goals to achieve measurabl...

Today

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Elevate your career by leading the strategy and delivery of a global Salesforce platform. Drive architecture, innovation, and governance while collaborating with senior leaders to align technology wit...

Today

  •   11 - 15 years exp.  •   Business Services

$80K - $105K *

Champion operational excellence by leading engineering support teams to enhance customer experience, drive professional growth, and strengthen client relationships while ensuring high-quality service...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Elevate the client experience by defining strategy, setting service standards, and leading cross-functional teams to ensure a seamless, proactive, and personalized journey for clients, driving continu...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Innovate client experiences by leading strategy, governance, and service standards. Drive continuous improvement and cross-functional collaboration to ensure a seamless, proactive, and personalized cl...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Champion a transformative client experience strategy, leading cross-functional teams to enhance service standards and client engagement. Drive continuous improvement and ensure a seamless, personalize...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Drive strategic growth and customer retention in enterprise accounts, fostering a high-performance culture. Lead initiatives to enhance partner satisfaction, generate revenue, and develop a skilled te...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $200K *

Lead strategic initiatives to drive growth and retention across key customer accounts, managing relationships and complex negotiations to increase revenue by $2 million annually while maintaining a st...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Media

$88K - $100K *

Transform client relationships by managing complex accounts, driving renewals, and leading onboarding in both French and English. Collaborate cross-functionally to ensure client success and achieve po...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a dynamic team to drive customer success in construction projects, ensuring effective implementation and adoption of innovative technology. Collaborate with stakeholders to enhance user experienc...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.