Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$88K - $105K *

Join a team that's dedicated to empowering SMB accounts through seamless automation, enhancing customer journeys, and resolving escalations efficiently, while collaborating across departments to ensur...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $142K *

Lead the charge in customer success by driving value and adoption for clients. Collaborate with cross-functional teams to enhance customer experiences and identify growth opportunities, ensuring maxim...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $142K *

Contribute to customer success by guiding clients through their Workday Adaptive Planning journey. Leverage your expertise to drive value, adoption, and retention, while collaborating with internal te...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $142K *

Drive customer success by guiding clients through their Workday Adaptive Planning journey. Collaborate with teams to maximize product value, enhance adoption, and identify growth opportunities, ensuri...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $142K *

Empower customers by driving value and adoption of Workday solutions. As a key advisor, you'll collaborate with teams to enhance customer success, identify growth opportunities, and ensure clients max...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Drive customer success by leading onboarding and relationship management for clients. You'll collaborate with teams to enhance client experience, ensure engagement, and gather feedback to guide produc...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $142K *

Engage with us to drive customer success by maximizing value from our solutions. Collaborate with teams to support clients on their planning journey, ensuring adoption, retention, and growth through s...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $142K *

Transform customer experiences by driving value and adoption of Workday solutions. Collaborate with cross-functional teams to identify growth opportunities and ensure customer success throughout their...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $142K *

Lead the charge in driving customer success by partnering with clients to maximize value from our solutions. Support their journey through strategic guidance, relationship building, and collaboration...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $142K *

Champion customer success by driving value and adoption for Workday solutions. Collaborate with teams to identify growth opportunities and ensure clients maximize their investment through strategic gu...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $150K *

Elevate partner relationships in a strategic leadership role responsible for guiding a team and enhancing partner success through AI-driven workflows and high-touch service...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Unlock potential by leading a high-performing team to drive customer retention and growth for a $100M portfolio. Leverage strategic insights and data to enhance client relationships and ensure maximum...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $210K *

Drive success as you empower major clients to integrate cutting-edge AI solutions, ensuring maximum value from technology while fostering strong relationships and guiding customer journeys across top...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$180K - $210K *

Drive customer success by integrating innovative AI solutions into workflows, ensuring seamless adoption and maximizing value for high-tier clients. Collaborate with stakeholders to optimize processes...

1 month ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Develop a high-performing Customer Success team, driving product adoption and customer outcomes in Justice & Corrections. Lead with data-driven insights, build strong partnerships, and enhance custome...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead the charge in transforming customer success through strategic partnerships and measurable outcomes. Drive ownership and collaboration within teams to enhance enterprise customer experiences and o...

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Transform customer experiences by leading a high-performing team, driving retention and growth strategies, and leveraging AI to enhance service delivery. Be the voice of the customer while collaborati...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$183K - $250K *

Transform customer experiences by leading our Customer Success strategy across the Americas. Drive accountability for regional performance metrics, foster executive relationships, and innovate practic...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer experiences by leading strategies that enhance adoption, retention, and satisfaction. Build trusted relationships and drive growth through data analysis and collaboration across tea...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$88K - $118K *

Transform customer experiences by delivering technical insights and tailored solutions for our IoT platform. Collaborate cross-functionally to ensure adoption, drive value, and foster long-term partne...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $118K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $127K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Analyze customer health metrics and trends to enhance satisfaction and retention. Collaborate with cross-functional teams to drive proactive solutions and improve customer experiences, ensuring succes...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...

New York, NYRemote

2 days ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.