Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$150K - $180K *

Drive growth by leading the sales team to deliver aerial imagery solutions to government agencies, fostering relationships and optimizing performance to expand revenue across diverse accounts in this...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$420K - $476K *

Elevate your career by driving Employer Sales growth, shaping go-to-market strategies, and building a high-performing sales organization. This strategic role requires strong leadership and expertise i...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $95K *

Take ownership of the post-sale customer journey, driving successful onboarding and product adoption. Build strong relationships and actively engage with clients to enhance their hiring process and ac...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$128K - $192K *

Join a team that drives customer success by maximizing value from Workday Learn. You'll own customer relationships, define outcomes, and use insights to enhance engagement and adoption, ensuring clien...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Unlock potential by leading product vision and strategy, prioritizing development efforts, and collaborating with customers and teams to drive impactful solutions within a compassionate, high-performi...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Champion customer success by resolving technical inquiries and building scalable systems. Drive operational support, enhance documentation, and automate workflows to ensure a seamless experience for c...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$162K - $238K *

Design and optimize R&D operations to enhance organizational effectiveness through data-driven insights, collaboration, and governance. Partner cross-functionally to drive continuous improvement and e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $192K *

Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$123K - $186K *

Transform customer success by serving as a strategic partner for complex enterprise clients, ensuring seamless integration and maximizing value through tailored solutions and proactive engagement acro...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock potential by serving as a strategic partner for complex enterprise customers, driving adoption and value realization through tailored integration solutions and proactive relationship management...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Shape customer success by driving adoption and value realization for complex enterprise integrations. Collaborate with cross-functional teams to enhance API-led connectivity and ensure seamless transi...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Drive customer success by partnering with enterprise clients to optimize integration strategies, ensuring seamless adoption and long-term value realization through tailored solutions and proactive eng...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Champion client success by managing enterprise accounts, driving growth, and enhancing internal processes. Collaborate with cross-functional teams to deliver exceptional service and support, ensuring...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with enterprise clients to drive success through strategic account management, technical support, and collaboration with internal teams, ensuring optimal outcomes in a dynamic environment while...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K *

Transform the customer journey by leading post-sales operations, driving AI initiatives, and enhancing retention and growth for over 9,000 clients in a dynamic, fast-paced environment focused on excep...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $95K *

Unlock potential by driving client success through proactive health management, contract renewals, and expansion opportunities. Collaborate across teams to ensure service delivery excellence and excee...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $209K *

Accelerate your career by leading strategic client relationships in healthcare manufacturing. Drive program success, advise on digital transformation, and shape multi-year roadmaps while ensuring fina...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Join a team that's shaping the future of healthcare manufacturing by leading strategic client relationships and driving multi-year digital transformation initiatives. Leverage your expertise to advise...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Unlock potential by leading strategic client relationships in healthcare manufacturing, driving multi-year programs, and advising on digital transformation. Collaborate with stakeholders to enhance co...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Lead the charge in transforming healthcare manufacturing through strategic client partnerships. Drive multi-year programs, enhance digital experiences, and shape industry insights while managing finan...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Lead the charge in transforming healthcare manufacturing through strategic client partnerships. Drive multi-year programs, ensuring financial performance and governance while advising on digital and A...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Champion strategic client relationships in healthcare manufacturing, leading multi-year programs with a focus on digital transformation and operational excellence. Drive financial performance and gove...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Drive strategic client relationships in healthcare manufacturing, leading multi-year programs and advising on digital transformation. Leverage industry expertise to enhance client growth and operation...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Unlock strategic growth in healthcare manufacturing by leading client relationships, guiding multi-year programs, and shaping digital transformation initiatives. Drive financial performance and govern...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you drive customer success by leveraging OneArc technologies. Collaborate with clients to develop innovative solutions, provide training, and ensure seamless integration, all wh...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.