Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Lead the charge in transforming Customer Success through innovative product adoption, security readiness, and cross-functional collaboration, ensuring teams and customers are prepared for market chang...
6 days ago
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Transform customer success by leading innovative product adoption, security readiness, and cross-functional collaboration. Shape strategies that ensure teams and clients are prepared for market change...
6 days ago
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Join a team that's shaping the future of Customer Success by leading innovative product adoption, security readiness, and cross-functional collaboration. Drive strategic initiatives that enhance custo...
6 days ago
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Unlock the future of Customer Success by leading innovative product adoption, security readiness, and cross-functional collaboration. Drive strategic initiatives that ensure teams and customers are pr...
6 days ago
$150K - $180K *
Champion customer success by leading a Technical Account Management team to enhance retention, drive adoption of our AI-powered platform, and ensure long-term growth through strategic client engagemen...
2 weeks ago
$150K - $180K *
Drive customer success through strategic leadership and innovative solutions, optimizing SaaS adoption and operational value. Lead a high-performing team, enhance customer satisfaction, and ensure mea...
Reposted 3 weeks ago
Customer Success Director - Healthcare (C1 - B2B)
$225K - $275K *
Transform customer success in healthcare by driving adoption, retention, and strategic partnerships. Collaborate cross-functionally to enhance customer experiences and manage complex implementations...
1 week ago
Principal Customer Success Manager
$130K - $150K *
Drive customer success by leading strategic partnerships, enhancing engagement, and delivering tailored solutions that maximize value for high-impact clients while ensuring satisfaction and retention...
4 weeks ago
$90K - $110K *
Engage with clients to enhance their advertising success through strategic guidance and support. Collaborate closely with internal teams to optimize product experiences and drive performance, ensuring...
2 days ago
$90K - $110K *
Advance your career by managing client relationships and driving success with programmatic advertising. Collaborate with top brands to optimize their campaigns and enhance their experience with innova...
2 days ago
$92K - $160K *
Empower client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to deliver exceptional service and optimize influencer marketing strategies, driving...
3 days ago
$101K - $177K *
Join a team that's dedicated to enhancing client success through effective media planning and campaign management. Leverage your expertise in digital advertising to drive revenue growth and deliver ex...
3 days ago
$92K - $160K *
Drive client success by managing media campaigns and ensuring seamless execution. Collaborate with internal teams to optimize influencer marketing strategies and deliver exceptional service, contribut...
3 days ago
Director of Sales, Global Account Management
$150K - $180K *
Drive growth by leading the global account management team to enhance post-sale customer experiences and maximize revenue through renewals and upsells, utilizing data-driven strategies and collaborati...
3 weeks ago
Director of Sales, Global Account Management
$175K - $210K *
Manage and expand global customer relationships post-sale, driving renewals and upsells. Lead a high-performing team with a focus on strategic account growth, collaboration, and operational excellence...
3 weeks ago
$185K - $277K *
Engage with senior leadership to drive strategic initiatives, enhance operational efficiency, and foster cross-functional collaboration, ensuring impactful outcomes for the People team and the organiz...
3 weeks ago
$140K - $180K *
Lead client relationships by ensuring deployment health, resolving technical issues, and driving value through strategic insights. Collaborate with stakeholders to enhance customer success and identif...
1 week ago
$170K - $220K *
Accelerate growth by leading high-performing sales teams and driving new logo acquisition in the higher education sector. Shape sales strategies to enhance market presence and exceed revenue targets w...
Reposted 4 weeks ago
$80K - $95K *
Lead the charge in fostering client relationships, driving growth, and ensuring satisfaction as a strategic partner within a dynamic team focused on delivering exceptional value and building lasting p...
4 weeks ago
$109K - $133K *
Build and oversee a customer support function from the ground up, defining strategy, processes, and metrics to ensure a scalable and excellent customer experience while managing day-to-day operations...
2 weeks ago
Senior Customer Success Manager
$110K - $130K *
Drive customer success initiatives for enterprise accounts, enhancing relationships and product adoption. Shape strategies to minimize churn while identifying upsell opportunities. Engage in in-person...
Reposted 4 weeks ago
$80K - $95K *
Join a dynamic team to drive customer success and adoption for enterprise accounts. Serve as a strategic partner, fostering strong relationships, and ensuring clients realize maximum value from our so...
Reposted yesterday
Director, Strategic Relationship Exec I
$90K - $155K *
Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...
6 days ago
Director, Strategic Relationship Exec I
$90K - $155K *
Empower healthcare partnerships by driving consultative sales and strategic growth. Collaborate with executives to enhance engagement, expand market reach, and improve patient outcomes through tailore...
1 week ago
Director, Strategic Relationship Exec I
$90K - $155K *
Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.