Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$98K - $125K *

Join a team that's shaping innovative healthcare technology products. Collaborate across functions to define priorities, guide development, and deliver impactful solutions that enhance value for healt...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$98K - $125K *

Empower healthcare innovation by managing product roadmaps and driving development of cutting-edge technology solutions. Collaborate cross-functionally to enhance product value and meet customer needs...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Innovate and empower home care agencies by managing product capabilities in revenue cycle and personal care, driving success through data-driven decisions and cross-functional collaboration to enhance...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $160K *

Transform your career by leading strategic account management for top Healthcare clients. Drive client satisfaction, revenue growth, and operational excellence while collaborating with cross-functiona...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$138K - $200K *

Join a team that's dedicated to enhancing employee experience through strategic program management. You'll own performance cycles, engagement initiatives, and transformation efforts that shape organiz...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $160K *

Champion customer success by fostering collaboration and optimizing Veeva applications for global clients. Leverage your expertise to drive strategic engagement and enhance customer relationships, ens...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Drive customer success by optimizing Veeva applications for global clients. Collaborate with stakeholders to enhance business outcomes and foster relationships, ensuring effective use of promotional c...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Elevate customer success by partnering with global clients to optimize Veeva applications. Act as a trusted advisor, ensuring alignment with business goals and fostering collaboration to enhance value...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$145K - $165K *

Unlock potential by fostering strong partner relationships and driving revenue growth. In this dynamic role, you'll provide strategic guidance, analyze performance data, and advocate for partners to e...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$145K - $165K *

Engage with partners to build lasting relationships and drive revenue growth. Leverage data insights to provide strategic guidance and advocate for partner needs, ensuring their success and service ex...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$210K - $250K *

Join a team that's driving strategic growth and profitability in healthcare solutions. Lead cross-functional initiatives, own P&L, and ensure client success while shaping market strategy and solution...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by managing complex relationships with multi-hospital systems, guiding clients through intricate reimbursement processes, and influencing strategies that drive partnerships and operat...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $190K *

Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Grow your career with us by managing customer relationships, driving satisfaction, and ensuring success as a trusted advisor. You'll lead onboarding, identify opportunities for expansion, and advocate...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Lead the charge in strategic client services management, overseeing growth, engagement, and high-value account portfolio. Drive team performance and build enduring client relationships that enhance bu...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $90K *

Optimize client success by managing a diverse portfolio, leading teams, and aligning strategies with client goals. Drive results through effective project management and relationship building across v...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Deliver innovative omnichannel experiences by leading strategy design, optimizing customer journeys, and leveraging data insights. Collaborate with teams to align brand purpose with user needs, ensuri...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $145K *

Champion client success by managing strategic partnerships with mid-sized enterprises. Drive measurable outcomes through relationship management, consultative problem-solving, and cross-functional col...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $225K *

Join a dynamic team as a strategic leader, dedicated to enhancing client relationships and driving account growth while mentoring teams to achieve excellence in client service delivery and satisfactio...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$192K - $225K *

Join a dynamic team as a strategic leader, nurturing client relationships and driving account growth while mentoring and guiding exceptional talent to achieve success in a fast-paced environment...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$192K - $225K *

Lead impactful client relationships by ensuring account health and growth while mentoring teams. Drive strategic direction, problem-solving, and operational excellence to achieve superior client satis...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead strategic customer success initiatives, enhancing client relationships and driving value through proactive engagement and expert guidance. Manage a complex portfolio, ensuring customer satisfacti...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Empower enterprise customers by managing post-sales engagements, driving account health, and delivering insights. Collaborate with cross-functional teams to optimize user experience and ensure custome...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$84K - $105K *

Join a team that's dedicated to maximizing customer value through strategic alignment, proactive engagement, and cross-functional collaboration, ensuring long-term success and satisfaction with our so...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Join a team that's dedicated to enhancing customer success in cybersecurity. Leverage your expertise to build trusted relationships, drive product adoption, and ensure client satisfaction while naviga...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.