Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Senior Director, Global Sales, SMB
$165K - $275K *
Lead and develop a global SMB sales organization, driving performance and retention across a $45M+ revenue base. Collaborate with cross-functional teams to align strategies and enhance customer engage...
3 weeks ago
VP, Technology & Data Partnerships
$258K - $340K *
Join a team that's redefining technology and data partnerships. Lead strategic initiatives to enhance product innovation and drive growth through high-impact collaborations with C-suite executives and...
1 week ago
Director, CRM & Sales Enablement
$155K - $185K *
Transform sales productivity by leading the strategy and execution of CRM and sales enablement platforms, ensuring teams have the tools and insights needed to drive growth and enhance relationships ac...
Yesterday
$138K - $198K *
Join a team that's transforming enterprise decision-making through innovative data architecture. You'll build scalable solutions and embed BI for high-impact customer relationships, facilitating analy...
4 weeks ago
$97K - $164K *
As a key member of Meter's Customer Success team, you will act as a trusted advisor to customers, helping them maximize the potential of their networking infrastructure. Your role involves building re...
Reposted 4 weeks ago
Customer Success Manager - North America SLED
$95K - $115K *
Join us to manage SLED customer accounts, build relationships, drive adoption of our Observability platforms, and ensure customers achieve measurable value from their investments through effective com...
2 weeks ago
Customer Success Manager - North America SLED
$90K - $110K *
Engage with SLED customers to build relationships, drive platform adoption, and ensure measurable value from investments. Manage a portfolio, identify risks, and collaborate with teams to support cust...
2 weeks ago
Customer Success Manager - North America SLED
$90K - $110K *
Empower SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer success and achieve growt...
2 weeks ago
Customer Success Manager, Florida
$88K - $105K *
Champion customer success by building relationships, driving growth, and maximizing value for clients. Leverage your expertise to enhance engagement and ensure satisfaction throughout the customer lif...
2 weeks ago
$211K - $338K *
Transform partner experiences by leading strategy and execution for autonomy, enhancing self-sufficiency, and optimizing processes. Drive measurable improvements in partner satisfaction and operationa...
Today
$110K - $130K *
Grow your career with a dynamic team focused on enhancing customer success in AI research. Drive onboarding, retention, and relationship management, while partnering with cross-functional teams to max...
Reposted 3 weeks ago
$130K - $165K *
Unlock potential by leading innovative healthcare technology products. Collaborate with cross-functional teams to define priorities, guide development, and deliver impactful solutions that enhance hea...
2 days ago
$98K - $125K *
Join a team that's shaping innovative healthcare technology products. Collaborate across functions to define priorities, guide development, and deliver impactful solutions that enhance value for healt...
2 days ago
$98K - $125K *
Empower healthcare innovation by managing product roadmaps and driving development of cutting-edge technology solutions. Collaborate cross-functionally to enhance product value and meet customer needs...
2 days ago
$110K - $130K *
Innovate and empower home care agencies by managing product capabilities in revenue cycle and personal care, driving success through data-driven decisions and cross-functional collaboration to enhance...
3 weeks ago
Vice President, Strategic Account Management
$140K - $160K *
Transform your career by leading strategic account management for top Healthcare clients. Drive client satisfaction, revenue growth, and operational excellence while collaborating with cross-functiona...
2 weeks ago
$138K - $200K *
Join a team that's dedicated to enhancing employee experience through strategic program management. You'll own performance cycles, engagement initiatives, and transformation efforts that shape organiz...
Reposted 1 week ago
SVP & Chief Operating Officer, Missionforce
$371K - $431K *
Contribute to strategic leadership as a trusted advisor to the CEO, driving organizational priorities and executing initiatives to enhance operational effectiveness while fostering key cross-organizat...
Reposted today
Customer Success Manager - Commercial Content
$100K - $160K *
Champion customer success by fostering collaboration and optimizing Veeva applications for global clients. Leverage your expertise to drive strategic engagement and enhance customer relationships, ens...
1 week ago
Customer Success Manager - Commercial Content
$100K - $160K *
Drive customer success by optimizing Veeva applications for global clients. Collaborate with stakeholders to enhance business outcomes and foster relationships, ensuring effective use of promotional c...
1 week ago
Customer Success Manager - Commercial Content
$100K - $160K *
Elevate customer success by partnering with global clients to optimize Veeva applications. Act as a trusted advisor, ensuring alignment with business goals and fostering collaboration to enhance value...
2 weeks ago
Senior Partner Success Manager, Eastern US
$145K - $165K *
Unlock potential by fostering strong partner relationships and driving revenue growth. In this dynamic role, you'll provide strategic guidance, analyze performance data, and advocate for partners to e...
2 weeks ago
Senior Partner Success Manager, Eastern US
$145K - $165K *
Engage with partners to build lasting relationships and drive revenue growth. Leverage data insights to provide strategic guidance and advocate for partner needs, ensuring their success and service ex...
2 weeks ago
Senior Vice President and General Manager - Solutions Management
$210K - $250K *
Join a team that's driving strategic growth and profitability in healthcare solutions. Lead cross-functional initiatives, own P&L, and ensure client success while shaping market strategy and solution...
Today
Principal Client Success Manager
$110K - $130K *
Unlock potential by managing complex relationships with multi-hospital systems, guiding clients through intricate reimbursement processes, and influencing strategies that drive partnerships and operat...
Reposted 3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.