Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$229K - $299K *
Elevate your career by becoming a trusted advisor, crafting tailored security solutions and leading pre-sales activities to drive customer success and build strong executive relationships in a dynamic...
Today
$229K - $299K *
Transform security solutions by partnering with clients to craft tailored architectures. Lead pre-sales activities, build executive relationships, and articulate value to drive success for enterprise...
Today
$229K - $299K *
Transform security solutions for enterprise clients by leading pre-sales activities, building executive relationships, and crafting tailored architectures that meet unique needs. Drive success through...
Today
$229K - $299K *
Join a team that's shaping the future of security by crafting tailored solutions for enterprise clients. Leverage your expertise in Cloud/Network Security to drive impactful pre-sales activities and b...
Today
$209K - $275K *
Drive customer success as a Solutions Engineer, translating complex needs into technical solutions. Lead engagements with IT decision-makers, orchestrate virtual teams, and influence strategic plans t...
Today
$209K - $275K *
Drive customer success by translating complex needs into technical solutions. Lead engagements with IT decision-makers, orchestrate virtual teams, and influence strategic plans to foster revenue growt...
Today
$209K - $275K *
Shape the future of customer solutions by partnering with Account Executives to deliver impactful technical engagements, translating complex concepts into business value while leveraging AI for enhanc...
6 days ago
$209K - $275K *
Lead the charge in delivering innovative solutions by partnering with account executives, translating complex concepts into business value, and engaging deeply with customers to drive impactful techni...
6 days ago
$229K - $299K *
Lead technical engagements with AI infrastructure customers, driving account strategy and architectural design. Collaborate with teams to deliver impactful solutions and ensure customer success throug...
2 weeks ago
$229K - $299K *
Unlock potential by leading technical engagements with AI infrastructure customers. Collaborate with Account Executives to drive account strategy, deliver impactful demonstrations, and influence produ...
2 weeks ago
$229K - $299K *
Lead the technical aspects of pre-sales activities, crafting tailored security solutions for enterprise clients. Build executive relationships and drive sales strategies to position our offerings as t...
Today
Product Support Engineer, da Vinci Platforms
$108K - $130K *
Champion the future of robotic systems by providing expert support and engineering solutions. Collaborate with cross-functional teams to resolve escalations, enhance service processes, and drive produ...
2 weeks ago
Principal Technical Support Engineer
$134K - $217K *
Join a team that's shaping the future of technical customer support by leveraging your expertise to resolve complex issues, mentor engineers, and drive systemic improvements while maintaining high sta...
Today
Principal Technical Support Engineer
$134K - $217K *
Reimagine technical customer support as a Principal Engineer, leading complex investigations, mentoring engineers, and driving product serviceability improvements while maintaining high standards and...
Today
Product Support Engineer III (Deploy Only)
$95K - $115K *
Engage in leading technical support efforts for product prototypes, managing troubleshooting and corrective measures to enhance reliability. Collaborate with engineering to innovate solutions, ensurin...
Reposted 4 days ago
Salesforce Production Support Engineer
$110K - $130K *
Advance your career by providing expert L2/L3 support for Salesforce applications, ensuring stability and continuous improvement of critical business processes while collaborating with cross-functiona...
2 weeks ago
STAFF/Senior Systems Engineer - Data Center & Server Infrastructure
$170K - $195K *
Innovate and enhance server/storage systems by testing, validating, and deploying solutions. Collaborate with cross-functional teams to drive performance benchmarks and streamline CI/CD pipelines in a...
Yesterday
$107K - $189K *
Unlock potential by joining a dynamic team of Systems Engineers, supporting the full development lifecycle of advanced radar and communication systems for military applications, ensuring compliance an...
Reposted 2 days ago
$100K - $120K *
Transform systems engineering by guiding projects through their full lifecycle, from conception to deployment. Collaborate with a dedicated team to ensure seamless integration and delivery while activ...
Reposted 2 weeks ago
Technical Services Engineer II
$116K - $175K *
Drive your career forward by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, e...
4 weeks ago
Technical Services Engineer II
$116K - $175K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
4 weeks ago
Technical Services Engineer II
$116K - $175K *
Lead the development and implementation of energy conservation measures in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence...
4 weeks ago
Technical Services Engineer II
$116K - $175K *
Lead the charge in optimizing energy conservation measures across complex multi-building projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring exc...
4 weeks ago
$80K - $100K *
Partner with us to deliver expert technical support for computer servers and workstations, collaborating with sales and service teams to resolve complex product issues and enhance customer satisfactio...
Reposted 5 days ago
$95K - $115K *
Lead the charge in optimizing platform solutions through technical support, customer engagement, and cross-functional collaboration, ensuring exceptional performance and seamless deployment in diverse...
2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.