Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Elevate your career by partnering with us to optimize enterprise network performance. You'll troubleshoot complex issues, collaborate with cross-functional teams, and drive improvements to ensure secu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of asset management by bridging business and technology. Collaborate with stakeholders to enhance an Enterprise Asset Management System, driving innovation in predictive maintenance a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$60K - $100K *

Lead the charge in providing advanced technical support for microcomputers and related equipment. Oversee installations, repairs, and user training while staying updated on industry advancements. Supe...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $85K *

Optimize your career with a Systems Analyst role, driving technology solutions and enhancing administrative systems. Collaborate with stakeholders to achieve organizational goals while leveraging your...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $91K *

Innovate data solutions by developing and managing ETL processes, ensuring reliable data flow for sales and marketing operations. Collaborate with stakeholders to enhance data quality and support cont...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $91K *

Champion the development and management of ETL processes, ensuring reliable data flow for sales and marketing operations. Collaborate with stakeholders to enhance data quality and support production e...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $91K *

Join a team that's dedicated to enhancing sales and marketing operations through robust ETL processes. Collaborate with stakeholders to ensure reliable data flow and support continuous improvement in...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$146K - $208K *

Join us to empower client success as a Support Engineer, resolving technical issues, implementing customizations, and enhancing product quality. Collaborate with engineering to ensure seamless client...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$133K - $156K *

Grow your career with a hands-on role training dealership technicians in advanced automotive diagnostics and repair techniques, while maintaining a collaborative training environment and enhancing ins...

Mississauga, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$61K - $141K *

Unlock potential by leveraging your analytical skills to provide actionable intelligence and assessments. Collaborate with a dedicated team to support national security efforts and inform decision-mak...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Transform legacy applications into modern web solutions by leading analysis, documenting requirements, and collaborating with technical teams to enhance system functionality and performance using .NET...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Staffing

$80K - $95K *

Support client success by optimizing cloud monitoring and system performance. You will proactively oversee infrastructure reliability, leveraging Dynatrace and automation to enhance operational excell...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $102K *

Drive excellence in laboratory automation support by providing advanced Tier 3 technical assistance, collaborating with global teams, and enhancing customer relationships through effective troubleshoo...

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$71K - $89K *

Take ownership of frontline technical support by resolving IT issues, fulfilling service requests, and enhancing operational efficiency through effective troubleshooting and customer service within a...

North Bay, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$73K - $91K *

Analyze and support the implementation of business technology solutions, ensuring optimal performance and user training. Collaborate with teams to enhance operational efficiency while traveling up to...

4 days ago

  •   Less than 5 years exp.  •   Transportation

$91K - $118K *

Join a team that's transforming Services Operations through AI and automation. Collaborate with experts to quickly build and deploy innovative solutions, driving efficiency and scalability across proj...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $123K *

Transform your career by designing innovative systems solutions, analyzing client needs, and enhancing operational efficiency. Collaborate with diverse teams to streamline workflows and ensure reliabl...

Vancouver, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$102K - $131K *

Unlock potential by leading complex maintenance and troubleshooting efforts on mechanical and electrical systems. Drive continuous improvement initiatives while ensuring optimal equipment performance...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$116K - $175K *

Champion application performance by ensuring seamless functionality, monitoring, and resolving issues. Lead complex projects, mentor staff, and collaborate with senior leadership to enhance service as...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$79K - $98K *

Unlock potential by driving strategic financial analysis, pricing strategies, and forecasting. Collaborate with leaders to enhance profitability and streamline processes, translating complex data into...

Markham, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $96K *

Join a team that's enhancing Navy operations through data-driven analysis, financial assessments, and risk management. Collaborate across locations to deliver actionable insights and support mission-c...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $96K *

Unlock insights through data analysis and financial assessments to enhance Navy business operations. Collaborate with multi-location teams and government stakeholders to drive effective decision-makin...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $115K *

Shape the future of residential solar support by leading a dynamic team, ensuring technical excellence, and enhancing homeowner satisfaction through effective case management and operational strategie...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $90K *

Join us to drive innovation in healthcare through AI and analytics. Collaborate on high-impact projects, transforming complex challenges into actionable insights while developing prototypes that showc...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Elevate your career by implementing cybersecurity strategies to identify, mitigate, and respond to threats, while collaborating with stakeholders to enhance security measures and practices...

Quebec, QCIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.