Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Kantori™ RFM Services Senior Manager - Technical Support
$125K - $150K *
Optimize global RFM operations by leading service delivery, ensuring successful deployment and customer value realization while managing cross-functional teams and driving continuous improvement initi...
1 week ago
Cloud Customer Support Engineer (GA)
$88K - $105K *
Unlock potential by delivering expert technical support and incident management for Microsoft 365 platforms, collaborating on deployments, and driving continuous improvement initiatives for cloud serv...
Reposted 3 weeks ago
$61K - $141K *
Elevate IT infrastructure by designing and managing VMware environments, ensuring optimal performance and security. Collaborate with teams to translate customer needs into effective engineering soluti...
2 days ago
$61K - $141K *
Transform IT infrastructure by leveraging VMware expertise to design, manage, and secure virtual environments. Collaborate with teams to deliver customer-focused solutions that enhance performance and...
2 days ago
$61K - $141K *
Optimize IT infrastructure by designing and managing VMware environments, ensuring security and performance. Collaborate with teams to translate customer needs into effective engineering solutions, en...
2 days ago
$61K - $141K *
Innovate your career by leveraging your VMware expertise to enhance IT infrastructure. Collaborate with teams to design secure systems, ensuring optimal performance and customer satisfaction while dri...
2 days ago
$61K - $141K *
Transform IT infrastructure by leveraging your VMware expertise to design, manage, and secure systems that meet customer needs. Collaborate with teams to enhance performance and drive impactful engine...
2 days ago
$61K - $141K *
Join a dynamic team to enhance IT infrastructure through VMware expertise, ensuring optimal performance and security. Your role will involve designing virtual machines and translating customer needs i...
2 days ago
$62K - $141K *
Join a dynamic team as you develop and secure cloud container solutions, leveraging cutting-edge technology to enhance client environments and drive mission-critical change in a fast-paced DevOps role...
Reposted 2 days ago
$65K - $97K *
Transform complex application support by providing Tier 3 engineering expertise, troubleshooting production issues, and collaborating across teams to enhance system reliability and performance. Drive...
1 week ago
$70K - $100K *
Optimize IT operations by managing endpoint support and user experience. Collaborate with global teams to enhance security, streamline processes, and ensure seamless technology access for users across...
2 weeks ago
Support Engineer (Lab Support and Mechanical Engineering)
$86K - $130K *
Empower innovation by providing hands-on mechanical and lab support for post-silicon validation, ensuring seamless operation and integration of hardware systems while collaborating with cross-function...
2 weeks ago
$95K - $100K *
Lead the charge in ensuring laboratory instrument compliance and integrity. Manage lifecycle activities, collaborate with teams, and drive timely project completion while maintaining high standards in...
1 week ago
Senior Principal Engineering Technologist
$200K - $258K *
Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...
1 week ago
Technical Support Specialist, Sr
$80K - $95K *
Join a team that's dedicated to enhancing plant reliability and efficiency. Lead improvement projects, provide technical support, and utilize advanced monitoring tools to optimize operations in a dyna...
1 week ago
$110K - $130K *
Advance your career by providing Level 3 support for Google Cloud Platform, driving operational excellence, incident resolution, and technical guidance for cloud-native services while ensuring platfor...
3 weeks ago
Support Engineer, Engineering Operations
$80K - $95K *
Join a team that's dedicated to enhancing customer experiences by bridging technical support and engineering. Leverage your skills to troubleshoot, document, and innovate solutions that drive product...
1 week ago
Senior Contact Center Engineer
$93K - $150K *
Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...
4 days ago
$95K - $115K *
Join a team that's driving innovation in HVAC solutions through close client collaboration and expert guidance. Elevate your career by engaging in multifaceted projects, while enjoying a supportive, t...
Reposted 3 days ago
$80K - $95K *
Unlock seamless technology experiences by managing endpoint devices, supporting users, and transitioning legacy systems to modern environments. This hands-on role requires technical expertise and stro...
2 weeks ago
Transformation Manager, Technical Support (East Coast)
$132K - $150K *
Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...
3 weeks ago
Technical Customer Success Manager
$110K - $130K *
Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...
5 days ago
Technical Customer Success Manager
$120K - $145K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...
5 days ago
$75K - $110K *
Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...
Reposted 3 weeks ago
Professional Services Engineer
$97K - $120K *
Transform complex computing environments by deploying and troubleshooting high-performance solutions. Collaborate with teams and clients to ensure seamless integration and exceptional service delivery...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.