Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$81K - $122K *

Join a dynamic team to design and implement innovative network solutions for manufacturing environments. Collaborate with cross-functional teams to enhance operational technology and ensure robust, se...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $106K *

Drive operational excellence by providing technical support, enhancing manufacturing processes, and training staff to ensure efficient production and high-quality outcomes in a collaborative environme...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion innovative metrology and tooling solutions, ensuring precision in inspection programs and engineered tools that drive production quality and efficiency across cross-functional teams...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Grow your career with a dynamic team focused on application support and development. Collaborate with business partners to enhance software solutions, troubleshoot issues, and ensure operational excel...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform application support by analyzing systems, resolving incidents, and collaborating with teams to enhance operational efficiency and mitigate risks, ensuring seamless software performance in da...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the future of mechanical systems in data centers by leading design teams, managing complex projects, and ensuring alignment across stakeholders to deliver innovative solutions and optimize perfo...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...

Oregon City, ORRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $155K *

Drive network infrastructure excellence by implementing, troubleshooting, and optimizing enterprise systems across diverse environments. Collaborate with teams to enhance performance, security, and op...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Join a team that's dedicated to advancing wireless network solutions for mining. Engage in design, development, and performance optimization, collaborating closely with cross-functional teams to deliv...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$101K - $182K *

Unlock potential by leading transformative AI-driven customer experience initiatives. Collaborate with cross-functional teams to enhance contact center operations, leveraging cutting-edge technologies...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $167K *

Lead the charge in overseeing all aspects of Bank systems, ensuring optimal performance, security, and compliance. Manage resources, troubleshoot issues, and collaborate across teams for seamless oper...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $188K *

Join a team that's redefining systems engineering by leading complex projects, defining requirements, and driving innovative solutions while collaborating with customers and guiding junior engineers t...

6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$85K - $125K *

Empower sourcing strategies by leveraging engineering expertise to optimize supplier relationships, negotiate contracts, and ensure quality in manufacturing processes. Collaborate with global teams to...

Markham, ONIn-Person

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $100K *

Join a team that's dedicated to enhancing secure LAN infrastructure for enterprise operations. You'll design, implement, and maintain network systems while ensuring compliance with DoD standards and o...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $132K *

Transform data center operations by leading hardware support services, ensuring reliability and availability at scale. Collaborate with cross-functional teams to drive improvements, mentor staff, and...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading multi-disciplinary engineering solutions for diverse government clients. Drive strategic initiatives and operational excellence while collaborating with senior personnel in...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$90K - $110K *

Lead transformation in AI deployment by optimizing customer workflows from pre-sale to post-sale. Collaborate in technical success, manage integrations, and drive adoption to ensure impactful AI solut...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Advance client success by providing technical guidance and support for Ping solutions. Collaborate across teams to ensure seamless implementation and ongoing optimization, fostering strong relationshi...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$57K - $118K *

Lead the charge in transforming military technical skills into a rewarding career in Oracle Cloud Infrastructure. Join a supportive team where your experience will be valued and developed through stru...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Advance application engineering support by designing, optimizing, and troubleshooting ESP systems. Collaborate with sales and technical teams to enhance service quality and implement new technologies...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $150K *

Contribute to product success by bridging Product, Marketing, and Sales. Drive field enablement through effective messaging, training, and content creation, ensuring sellers and partners can confident...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$187K - $198K *

Lead the charge in securing enterprise DNS, PKI, and WAF services. Drive design, governance, and continuous improvement of internet-facing security solutions while collaborating with cross-functional...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$90K - $115K *

Unlock potential by collaborating with engineering and customers to implement and support vehicle technologies. Ensure quality and functionality, providing on-site solutions while addressing unique ne...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$102K - $189K *

Champion the development of AI-driven backend systems, transforming innovative concepts into scalable solutions for legal professionals. Collaborate cross-functionally to enhance product capabilities...

2 days ago

  •   Less than 5 years exp.  •   Media

$102K - $189K *

Elevate your career by driving innovative front-end solutions for AI-powered legal products. Collaborate with cross-functional teams to create scalable, user-friendly interfaces while mentoring fellow...

2 days ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.