Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$150K - $180K *

Take ownership of the multi-cloud network infrastructure, designing and operating end-to-end solutions that empower engineering teams. Drive innovation in networking, security, and observability while...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Join us to manage and enhance critical applications, resolve service issues, and drive technical development in a collaborative environment, leveraging your expertise in HPC/AI solutions and networkin...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$71K - $90K *

Transform customer relationships in a dynamic environment while driving sales growth. Leverage technical expertise to deliver tailored solutions, collaborate with cross-functional teams, and contribut...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$99K - $225K *

Elevate your career by leveraging your expertise in Forcepoint cybersecurity technologies. Drive the architecture, deployment, and optimization of DLP solutions while ensuring compliance and secure da...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Elevate your career by leveraging your expertise in Forcepoint cybersecurity technologies to enhance enterprise security. Collaborate with teams to architect, deploy, and optimize DLP solutions, ensur...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Lead the charge in enhancing cybersecurity by architecting and optimizing Forcepoint solutions. Utilize your expertise in DLP and network security to protect enterprise infrastructure and ensure compl...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Champion cybersecurity excellence by architecting and optimizing Forcepoint solutions. Leverage your expertise in DLP, web, and email security to enhance enterprise infrastructure and ensure complianc...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Champion cybersecurity excellence by architecting and optimizing Forcepoint solutions. Leverage your expertise in DLP and network security to enhance enterprise infrastructure and ensure compliance wi...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$155K - $213K *

Champion innovative USB Type-C solutions, collaborating closely with customers and teams. Drive system-level integrations and deliver cutting-edge firmware designs while shaping product roadmaps in a...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $186K *

Transform customer connectivity solutions by collaborating with teams to deliver comprehensive USB Type-C and power delivery implementations that enhance system performance and broaden client adoption...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engage with a global team to shape innovative SaaS data protection solutions, guiding customers through advanced strategies while delivering impactful presentations and managing technical implementati...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in developing and sustaining global manufacturing test systems for high-volume camera products, collaborating with R&D to ensure quality and efficiency in production processes...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Champion the growth of our product marketing initiatives by collaborating with cross-functional teams to enhance customer engagement and drive market success. Leverage your fintech expertise to shape...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Shape the future of IT operations by building a robust ITSM practice. Collaborate across teams to design workflows, governance, and automation that enhance service delivery and operational efficiency...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Join us to support mission-critical defense initiatives by conducting systems engineering assessments, evaluating technical architecture, and promoting innovation in a collaborative environment. Enhan...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $133K *

Lead the charge in applying engineering principles and product expertise to support customer integration of advanced RF solutions, ensuring effective communication and collaboration across teams to dr...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$111K - $168K *

Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$67K - $101K *

Elevate operational efficiency by providing technical support and process improvements for Data Center teams. Collaborate on projects, analyze data trends, and enhance service delivery while developin...

Toronto, ONIn-Person

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$136K - $174K *

Transform cloud infrastructure by designing, implementing, and managing Azure services. Collaborate with teams to enhance security, automate workflows, and optimize performance while ensuring complian...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $145K *

Elevate our mission by leveraging your expertise in Linux systems to support and optimize enterprise solutions, ensuring high performance and reliability in sophisticated environments through automati...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to bridging technical solutions with customer engagement. This role empowers you to support pre- and post-sales technical guidance, drive product adoption, and enhance cus...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Innovate advanced plasma etch processes for photonic devices, enhancing yield and manufacturability. Collaborate with cross-functional teams to drive technology development and operational excellence...

5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Join a team that's at the forefront of photonic device fabrication, optimizing dry etch processes to enhance performance and yield. Collaborate across disciplines to drive innovation and operational e...

5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Unlock potential by supporting the design and development of power electronics systems. Collaborate with teams to ensure cost-effective solutions, verify performance, and contribute to technical docum...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$147K - $220K *

Engineer innovative solutions in data processing, enhancing customer success through automation and AI. Collaborate on product validation and support, ensuring seamless deployment and operation of ent...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.