Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$130K - $155K *

Drive excellence in compute production engineering by leading a team to ensure optimal GPU availability, automate node lifecycle processes, and establish effective on-call models for enhanced operatio...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of compute production engineering by leading a team to ensure optimal GPU fleet availability, automating processes, and enhancing operational efficiency while maintaining a sharp on-c...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive the security and scalability of global IT environments by managing networks, servers, and cloud services. Collaborate with teams to enhance infrastructure reliability and efficiency while troubl...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate security solutions by designing, customizing, and automating platforms. Lead client engagements and act as the technical authority during sales, ensuring seamless integration and delivery of a...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Support automation initiatives by providing expert application engineering for OEMs and End Users. Collaborate with sales teams to design solutions, lead technical consultations, and ensure successful...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$114K - $179K *

Drive innovative technical solutions by partnering with sales teams to address complex client needs and elevate engineering workflows, ensuring successful integration of products throughout the sales...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by driving IP strategy through collaboration with R&D teams, conducting prior art searches, and managing patent portfolios. Support litigation, training, and enforce IP rights, ensuri...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$116K - $160K *

Join a team that's dedicated to ensuring the operational excellence of critical infrastructure. As a key player, you'll oversee testing and validation of electrical and mechanical systems in data cent...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Join a dynamic team as a Commissioning Engineer, overseeing multi-discipline projects for critical infrastructure. Collaborate with vendors and contractors to ensure compliance with design standards a...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $160K *

Join a dynamic team to oversee the commissioning of critical infrastructure systems in data centers. Collaborate with vendors and contractors to ensure quality and compliance, while tackling complex e...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$142K - $184K *

Champion the development and operational deployment of vehicle firmware, leveraging IoT data to enhance fleet safety and efficiency through collaborative efforts with cross-functional teams...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $260K *

Innovate and drive technical strategy for AI-powered products at scale. Empower teams to build transformative software solutions, oversee complex projects, and deliver exceptional results that reshape...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $162K *

Transform mission-critical network infrastructures by engineering secure, high-speed solutions. Leverage your expertise in enterprise networking and cybersecurity to enhance operational resilience wit...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $124K *

Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...

Texas, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K - $180K *

Drive your career by enabling Army C5ISR interoperability and cross-domain integration. Collaborate with military and foreign partners to enhance command and control systems, ensuring seamless data ex...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$50K - $175K *

Engineer innovative solutions by providing 2nd level support for OASIS systems, participating in software installations, and ensuring effective system integration and testing in a collaborative enviro...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$86K - $198K *

Drive rigorous software testing and evaluation to ensure functionality, reliability, and user experience. Collaborate with multidisciplinary teams to develop test plans, execute tests, and document re...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$104K - $146K *

Join our dynamic team as you develop innovative solutions in utility operations, collaborating across functions to enhance energy distribution and system resilience, while driving projects that optimi...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$104K - $146K *

Champion the future of electrical distribution by providing engineering support, leading strategic initiatives, and enhancing system reliability and efficiency in utility projects...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $160K *

Lead the development and execution of AI security strategies, partnering with sales teams to accelerate growth. Advise clients on AI deployment, foster executive relationships, and mentor technical te...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by collaborating with teams to drive AI security strategies, engage executives, and support customer care. Leverage technical expertise to bolster revenue while reinforcing governance...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Transform organizations by securing AI technologies with cutting-edge expertise. You’ll lead engagements, influence strategy, and grow revenue while ensuring robust governance and protection of AI sys...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate growth at the forefront of AI security by serving as a trusted advisor. Leverage deep technical expertise to support strategic customers in securing AI technologies, driving revenue, and in...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Drive innovation in our corporate technology environment by designing, automating, and securing cloud infrastructure, identity management, and core IT services while collaborating with cross-functiona...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Champion innovative automation solutions by engineering real-time controls and information systems. Collaborate with cross-functional teams to enhance operational efficiency in the food and beverage a...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.