Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$120K - $150K *
Shape your career by supporting and maintaining complex broadcast systems for live media production. Collaborate with diverse teams to troubleshoot and enhance critical technologies in a fast-paced en...
6 days ago
$110K - $130K *
Discover innovative solutions as a Technical Sales Engineer, driving the sales process and collaborating with teams to deliver tailored optical technologies. Engage clients through presentations and d...
1 week ago
$110K - $130K *
Transform customer experiences by leading technical sales processes, delivering tailored optical solutions, and fostering long-term relationships in a dynamic, collaborative environment focused on inn...
1 week ago
$127K - $210K *
The Support Engineer at Meter will tackle complex networking challenges and provide high-quality technical service to customers. This role involves troubleshooting across the network stack, managing c...
Reposted 3 weeks ago
$90K - $110K *
Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...
1 week ago
$90K - $110K *
Join a dynamic team to drive sales growth by creating opportunities, building relationships, and collaborating with partners. Leverage your engineering expertise to meet customer needs and enhance mar...
1 week ago
Senior Technical Sales Engineer
$130K - $170K *
Lead the charge in transforming technical capabilities into customer value, driving sales growth through effective engagement with clients. Shape tailored solutions and manage the sales cycle from dis...
2 weeks ago
Technical Support Representative (CX)
$80K - $90K *
Join a team that's dedicated to delivering exceptional technical support, specializing in hydraulic and pneumatic systems. You'll engage with customers, ensuring their needs are met while fostering st...
1 week ago
Senior Enterprise Technical Support Engineer
$120K - $145K *
Elevate your career by providing expert technical support and mentorship to Enterprise Customer Support Engineers, ensuring exceptional customer satisfaction through advanced troubleshooting and colla...
2 weeks ago
Senior Site Reliability Engineer
$180K - $200K *
Elevate customer platforms by leveraging technical expertise to ensure seamless deployment, high availability, and operational excellence of Ateme products across critical production environments and...
Reposted today
$138K - $196K *
Join a team that's redefining campus network management by leveraging AI to enhance customer operations, drive product adoption, and create impactful technical content while engaging directly with cli...
1 week ago
$80K - $95K *
Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...
Reposted 1 week ago
$99K - $225K *
Transform critical production systems as a Lead Site Reliability Engineer, ensuring reliability, performance, and security. Collaborate with DevOps and security teams to enhance system resilience and...
2 days ago
Technical Customer Success / Customer Program Manager
$110K - $130K *
Join a team that's dedicated to driving customer success through program ownership and strategic cross-functional collaboration, ensuring smooth onboarding and adoption while effectively managing comp...
Reposted 3 weeks ago
Technical Customer Success / Customer Program Manager
$110K - $130K *
Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...
Reposted 3 weeks ago
$82K - $104K *
Shape the future of product support by driving new product introductions and ensuring service readiness for advanced ion beam technologies. Collaborate with cross-functional teams to enhance customer...
3 weeks ago
$77K - $176K *
Explore a dynamic role managing AWS environments, enhancing infrastructure performance, and mentoring teams. Leverage your CloudOps expertise to drive improvements and ensure security in mission-criti...
1 week ago
Lead Customer Project Support Engineer
$95K - $115K *
Join a team that's shaping the future of energy by designing innovative protection and control panels. This hands-on role involves engineering solutions for complex grid modernization projects, ensuri...
Today
$92K - $110K *
Join a team that's dedicated to providing exceptional IT support, troubleshooting complex issues, and enhancing productivity for a distributed workforce. Collaborate across departments to ensure seaml...
1 week ago
Network Support Engineer, Leo Networking Software
$80K - $130K *
Transform network operations by providing tier 1 support for software-defined services, ensuring optimal performance and availability across a global satellite network while collaborating with cross-f...
4 days ago
Senior Technical Support Engineer
$120K - $137K *
Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...
3 weeks ago
$95K - $115K *
Join a team that's driving innovation in Systems Engineering by embedding with customer-focused groups to gather insights, define needs, and develop robust requirements. Collaborate across functions t...
2 weeks ago
Escalation Manager - Technical Support
$131K - $180K *
Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...
6 days ago
$100K - $110K *
Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident manageme...
3 weeks ago
Client Support Engineer I - LA
$85K - $105K *
Join a team that's dedicated to delivering exceptional IT support. In this hybrid role, you'll provide onsite and remote assistance to clients, ensuring seamless communication and high-quality service...
3 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.