Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$69K - $158K *

Transform complex information into clear, high-quality documentation. Collaborate with cross-functional teams to deliver cybersecurity solutions, ensuring client expectations are met through expert ed...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Accelerate progress at the intersection of technology and communication, crafting high-quality technical documentation for cybersecurity solutions. Collaborate with cross-functional teams to deliver i...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Contribute to the development of high-quality technical documentation by collaborating with cross-functional teams, ensuring clarity and compliance while managing multiple projects in a fast-paced env...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$55K - $126K *

Engage with project teams to deliver high-quality technical documentation. Support project managers with analytical insights while ensuring compliance and accuracy in documentation. Collaborate effect...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$83K - $138K *

Champion product quality by driving excellence through data analysis and improvement initiatives across the entire product lifecycle, ensuring top-notch manufacturing practices and post-sales support...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$220K - $250K *

Join a team that's redefining technical sales by leading customer evaluations, designing tailored solutions, and driving successful deployments. Leverage your expertise to bridge technical and busines...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$220K - $250K *

Unlock your potential as a Solutions Engineer, driving technical strategy and customer success through hands-on deployment, integration, and tailored demonstrations in a dynamic pre-sales environment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$220K - $250K *

Join a team that's redefining technical sales by leading customer engagements, designing tailored solutions, and driving successful deployments. Leverage your expertise to bridge technical and busines...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$220K - $250K *

Elevate your career as a Solutions Engineer, driving technical sales success through hands-on customer engagement, tailored demonstrations, and strategic solution design. Collaborate with teams to val...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $114K *

Grow your career with a dynamic team focused on driving quality improvements, analyzing product reliability, and leading cross-functional initiatives to enhance performance and customer satisfaction...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Transform the future of engineering talent acquisition by owning end-to-end searches, building deep talent pipelines, and partnering with leadership to attract exceptional engineers in a fast-paced, i...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Architect the future of autonomous vessels by integrating mechanical and electrical systems for rapid deployment. Own the design of Corsair's interior, ensuring robust performance and serviceability i...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Oversee on-wing maintenance support for GE9X, coordinating design reviews, tooling modifications, and customer engagements. Lead cross-functional teams to enhance product strategy and ensure timely up...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$82K - $152K *

Engage in building innovative AI-driven solutions for legal professionals. Take ownership of backend development, leveraging Python and cloud technologies to create scalable features. Collaborate in a...

2 days ago

  •   Less than 5 years exp.  •   Media

$82K - $152K *

Join a team that's redefining legal tech by developing AI-driven solutions for legal professionals. You'll take ownership of projects, leveraging cutting-edge tools to create scalable features that en...

2 days ago

  •   Less than 5 years exp.  •   Media

$135K - $160K *

Lead the charge in building scalable cloud infrastructure for a leading AI platform. You will manage Kubernetes clusters, automate deployments, and implement CI/CD pipelines to ensure performance and...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Champion the development of cutting-edge infrastructure for AI systems, focusing on Kubernetes management, automated deployments, and reliable scaling to support enterprise demands across multiple clo...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $140K *

Partner with us to drive innovative fiber and RF connectivity solutions, serving as a trusted technical advisor. Collaborate with customers and sales teams to address challenges, enhance products, and...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $140K *

Innovate solutions by serving as a technical advocate, driving customer success through advanced system integration and product support. Collaborate with sales and engineering to address challenges an...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a team that's dedicated to enhancing cybersecurity solutions by collaborating with sales to identify prospects, educate clients, and drive technical engagements, ensuring organizations are protec...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate customer security by leveraging your expertise in engineering and pre-sales. Collaborate with sales to provide tailored solutions that address complex challenges, engage with clients, and demo...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Engage with sales teams to identify prospects and demonstrate solutions that enhance organizational security. Educate clients on challenges and drive meetings to provide tailored solutions, ensuring e...

St. Louis, MORemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Advance organizational security by collaborating with sales, delivering tailored solutions, and educating clients on effective strategies to mitigate threats and enhance operations through innovation...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Unlock potential by leading complex customer engagements, designing and deploying innovative solutions using cutting-edge technologies. Collaborate with engineering teams to transform challenges into...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$75K - $95K *

Optimize customer-facing technical solutions by interpreting requirements, developing manufacturable fiber-optic products, and collaborating with cross-functional teams to exceed expectations and driv...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.