Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Technical Services Engineer (TSE) I
$91K - $122K *
Elevate energy efficiency by providing technical expertise in EaaS projects, focusing on retro-commissioning and energy conservation measures across complex multi-building portfolios in higher educati...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Shape the future of energy management by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measu...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful projec...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Champion energy efficiency by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures in comple...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Transform energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures across...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Join a dynamic team as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with multi...
1 week ago
$75K - $90K *
Join a team that's dedicated to enhancing railway vehicle reliability through technical support and customer collaboration. Drive performance, safety, and satisfaction while providing expert guidance...
1 week ago
$130K - $195K *
Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...
1 week ago
Product Support Engineer - Google Cloud Platform
$90K - $110K *
Support our team in troubleshooting and resolving product issues within the Decision Management Product Suite. Collaborate with various stakeholders to ensure timely solutions while adhering to best p...
Reposted yesterday
$91K - $147K *
Empower customer success in cybersecurity as a Technical Support Engineer. Diagnose and resolve technical challenges, collaborate with teams, and enhance customer experiences through effective problem...
3 weeks ago
$86K - $198K *
Lead the design and development of complex systems, translating customer needs into technical specifications. Collaborate with teams to enhance system performance and support national security mission...
1 week ago
$79K - $106K *
Join a team that's dedicated to providing exceptional technical support, managing complex customer issues, and collaborating with engineering teams to enhance product efficiency and compliance in a dy...
2 weeks ago
L3 Support Engineer, Data Center Infrastructure
$125K - $180K *
Pioneer hardware reliability in mission-critical data centers. Lead root cause analysis, coordinate with vendors, and drive improvements in server performance and stability. Collaborate with engineeri...
3 weeks ago
L3 Support Engineer, Data Center Infrastructure
$125K - $180K *
Join us to enhance production hardware reliability in mission-critical data centers. Leverage your expertise in root cause analysis and vendor coordination to drive improvements and ensure fleet stabi...
3 weeks ago
$95K - $110K *
Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...
3 weeks ago
Security and Operations Engineer
$86K - $198K *
Transform security operations by enhancing cloud infrastructure, automating security processes, and collaborating with cross-functional teams to ensure robust protection and compliance against emergin...
1 week ago
Customer Success Engineer - Commercial
$140K - $160K *
Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...
Reposted 3 weeks ago
Technical Support Engineer (Americas/EMEA - Remote)
$106K - $133K *
Transform customer support by creating and enhancing back-office tools using PHP and Laravel. Collaborate with cross-functional teams to tackle complex problems, automate workflows, and improve servic...
Reposted 3 weeks ago
Senior Support Engineer - Interoperability
$110K - $148K *
Drive advanced technical support for trading solutions, managing complex incidents, troubleshooting, and collaborating with teams to enhance system performance and ensure exceptional customer experien...
3 weeks ago
$158K - $225K *
Grow your career with an influential role in systems engineering and program management. Provide expert guidance throughout the acquisition lifecycle, engaging with diverse teams to ensure successful...
3 weeks ago
Digital Technical Support Engineer I
$91K - $110K *
Empower users by providing expert technical support, resolving complex issues, and collaborating cross-functionally to enhance product performance and service quality while mentoring peers and driving...
2 weeks ago
Digital Technical Support Engineer I
$91K - $110K *
Support complex technical inquiries and engineer solutions for product performance. Collaborate cross-functionally to enhance service quality and mentor peers while maintaining expertise in medical de...
2 weeks ago
$95K - $115K *
Unlock potential by leading technical support for complex systems, mentoring junior engineers, and driving strategic initiatives to enhance product reliability and customer satisfaction in a collabora...
1 week ago
Technical Customer Operations Manager
$110K - $130K *
Engage with hyperscale customers by ensuring operational alignment and technical communication. Drive issue resolution, performance monitoring, and project coordination to enhance customer satisfactio...
3 weeks ago
$90K - $110K *
Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.