Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$80K - $110K *
Champion customer success by providing expert support for our AI-driven Retail Planning and Pricing platform. Troubleshoot issues, guide users, and collaborate with technical teams to enhance the cust...
5 days ago
$90K - $105K *
Support the construction lifecycle by assisting in project delivery tasks, ensuring compliance with design specifications and industry standards while collaborating with teams to implement data center...
1 week ago
Sr. DevOps Engineer - Federal Customer
$125K - $150K *
Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...
Reposted 1 week ago
$110K - $130K *
Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...
Reposted 3 weeks ago
$82K - $108K *
Join a team that's driving innovation in enterprise network infrastructure. Lead complex projects, ensure operational reliability, and enhance cloud connectivity while collaborating across diverse tec...
2 days ago
$98K - $168K *
Advance your career by leading the technical architecture and integration of innovative avionics display systems, ensuring safety and compliance throughout the full lifecycle of aerospace subsystems...
Reposted 1 week ago
480 - Administration - Senior IT Systems Engineer
$110K - $130K *
Shape the future of IT by leading a dynamic team, resolving complex technical issues, and driving innovative solutions across multiple sites while enhancing security and efficiency in a growing indepe...
Reposted 2 weeks ago
$100K - $120K *
Analyze customer needs and advance technical solutions in cybersecurity, collaborating with sales and product teams to deliver impactful presentations and proposals while ensuring seamless product int...
Reposted 3 weeks ago
$80K - $95K *
Join a team that leverages mechanical engineering expertise to design and enhance innovative products. Collaborate with a skilled group of engineers to deliver effective solutions and contribute to pr...
Reposted 2 weeks ago
Lead Data Center Support Services Technician
$66K - $132K *
Champion complex data center operations, ensuring reliability and performance. Lead cross-functional teams in incident resolution, risk assessment, and continuous improvement while mentoring staff and...
1 week ago
$150K - $200K *
Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...
2 days ago
$80K - $95K *
Elevate user experience by providing second-level IT support, assisting with videoconferencing, and participating in technology deployment projects. Collaborate with teams to ensure seamless operation...
1 week ago
$191K - $293K *
Drive the design and development of scalable backend services, ensuring reliable data delivery from Tanium to external systems. Mentor engineers and shape technical direction while enhancing observabi...
1 week ago
$191K - $293K *
Join a team that's shaping the future of data integration by designing and building scalable backend services. Lead technical direction, mentor engineers, and ensure reliable data delivery to enhance...
1 week ago
Technical Expert / Functional Expert - Network Engineering
$120K - $145K *
Drive innovation in network engineering by designing, configuring, and optimizing high-performance data center networks and HPC storage solutions. Collaborate with a skilled team to enhance security a...
2 weeks ago
Technical Expert / Functional Expert - Network Engineering
$120K - $145K *
Accelerate progress at the forefront of network engineering, designing and optimizing enterprise data center networks and HPC storage fabrics while ensuring robust security and performance across adva...
2 weeks ago
$105K - $200K *
Unlock potential by providing engineering support to the U.S. Navy's Foreign Military Sales Directorate, ensuring compliance and integration of systems while managing schedules and technical documenta...
3 days ago
$110K - $130K *
Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...
Reposted 3 weeks ago
Enterprise Sales Engineer, AMER
$215K - $235K *
Partner with us to drive technical solutions for strategic clients, bridging complex architectural needs with our offerings. Collaborate with technology partners and enhance client relationships throu...
1 week ago
Forward Deployed Engineer (Toronto)
$160K - $190K *
Join a team that's transforming enterprise AI by deploying innovative solutions that integrate seamlessly with existing systems. Leverage your engineering expertise to drive customer impact and accele...
1 week ago
Enterprise Sales Engineer, AMER
$215K - $235K *
Engage with strategic clients as a trusted technical advisor, bridging complex architectural needs with tailored solutions. Collaborate with partners to enhance integration and drive long-term value t...
1 week ago
Enterprise Sales Engineer, AMER
$215K - $235K *
Unlock potential by serving as a trusted technical advisor to strategic clients, bridging their needs with innovative solutions. Collaborate with partners to enhance integration and drive long-term su...
1 week ago
Enterprise Sales Engineer, AMER
$215K - $235K *
Unlock the potential of strategic partnerships by serving as a trusted technical advisor. Collaborate with clients and partners to design tailored solutions, ensuring seamless integration and long-ter...
1 week ago
Lead Engineer 1 - Customer Project Engineering
$98K - $164K *
Lead project engineering efforts by coordinating technical activities, ensuring compliance with contract requirements, and driving continuous improvement across HRSG projects while serving as the prim...
Today
Lead Engineer 1 - Customer Project Engineering
$98K - $164K *
Join a team that's redefining project engineering excellence by leading HRSG projects, ensuring compliance, and driving continuous improvement through effective technical direction and collaboration w...
Today
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.