Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$95K - $115K *
Unlock innovative solutions as a technical bridge between customers and engineering. Leverage your expertise in aerospace composites and high-temperature materials to drive successful applications and...
Yesterday
$80K - $95K *
Join a team that's dedicated to optimizing production tests and processes. You'll enhance product quality, oversee testing and verification, and collaborate with manufacturers to ensure precision in m...
5 days ago
$110K - $130K *
Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...
5 days ago
Senior Engineer - Core Services Backend
$95K - $119K *
Lead the charge in developing and optimizing scalable backend systems, ensuring high performance and resilience. Collaborate with cross-functional teams to enhance technical roadmaps while mentoring j...
3 days ago
Customer Engagement Consultant
$72K - $105K *
Drive impactful solutions by collaborating with cross-functional teams to translate customer needs into effective strategies. Leverage your expertise in data management and customer engagement to enha...
2 weeks ago
Customer Engagement Consultant
$72K - $105K *
Join our Global Delivery team to translate customer needs into effective solutions, collaborating with technical teams and managing multiple projects in a fast-paced environment. Leverage your experti...
2 weeks ago
Customer Engagement Consultant
$72K - $105K *
Join a team that's dedicated to delivering innovative solutions for high-value customers. Collaborate across functions to translate complex requirements into actionable insights, ensuring successful p...
2 weeks ago
$120K - $145K *
Support client interactions by leading technical discussions, conducting live demos, and driving failure analysis. Leverage your expertise in hardware and optics to enhance product feedback and ensure...
1 week ago
Operations Engineer, AMZL Operations Integration Engineering
$68K - $103K *
Empower operational excellence by integrating innovative automation technologies across logistics networks. Lead cross-functional teams through pilot planning and expansion phases, ensuring successful...
6 days ago
$88K - $105K *
Elevate customer satisfaction as a Technical Support Manager, leading a team to resolve complex equipment issues. Drive continuous improvement initiatives while collaborating with cross-functional tea...
1 week ago
$80K - $95K *
Unlock customer success by leading technical support initiatives, enhancing operational efficiency, and driving continuous improvement in industrial equipment solutions. Collaborate with cross-functio...
1 week ago
Sr. Engineer, Site Reliability
$107K - $222K *
Unlock potential by enhancing digital infrastructure reliability and resilience. Automate processes, manage incidents, and leverage programming expertise to drive operational efficiency and system per...
1 week ago
Sr. Engineer, Site Reliability
$107K - $222K *
Shape the future of digital infrastructure by enhancing system reliability and automating processes. Collaborate on incident management and drive continuous improvement to ensure high-performing syste...
1 week ago
Senior Software Engineer, DevOps
$180K - $270K *
Elevate your career by designing and managing systems that empower engineering teams to deliver code rapidly and reliably. Collaborate with cross-functional teams to enhance CI/CD pipelines and cloud...
1 week ago
Senior Software Engineer, DevOps
$180K - $270K *
Join a team that's shaping the future of software delivery by designing and managing robust systems and infrastructure, enabling rapid, safe, and reliable code deployment across diverse environments...
1 week ago
Data Center Customer Operations Technician
$65K - $98K *
Support cross-functional teams by managing moderately difficult tasks, ensuring accurate reporting, and executing installations. Collaborate with stakeholders to enhance customer satisfaction and main...
2 weeks ago
$80K - $95K *
Transform laboratory operations by ensuring optimal infrastructure and equipment functionality. Collaborate with R&D teams and IT to maintain reliable lab environments, enhancing research and developm...
2 weeks ago
Senior Engineer, IT Lab Support
$158K - $285K *
Champion the technical ownership of laboratory computing systems, ensuring reliability, security, and compliance. Collaborate across teams to enhance workflows and integrate innovative technologies, d...
Today
$61K - $141K *
Transform the future of network automation by developing and implementing innovative solutions. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
2 days ago
$61K - $141K *
Drive innovation in automation by developing solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platfor...
2 days ago
$61K - $141K *
Drive automation solutions by collaborating with cross-functional teams to enhance CI/CD pipelines and manage infrastructure, ensuring seamless deployment and operational excellence in a dynamic envir...
2 days ago
$61K - $141K *
Empower a cross-functional team by developing automation solutions and enhancing CI/CD pipelines. Utilize your scripting and automation expertise to streamline infrastructure management and support cr...
2 days ago
$61K - $141K *
Unlock potential by developing and implementing automation solutions for system infrastructure. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
2 days ago
$61K - $141K *
Elevate your career by automating network systems and enhancing CI/CD pipelines. Collaborate with cross-functional teams to implement innovative solutions that drive mission success and improve infras...
2 days ago
$61K - $141K *
Explore innovative automation solutions to enhance system infrastructure and applications. Collaborate with cross-functional teams to streamline CI/CD pipelines and support critical naval platforms wh...
2 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.