Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Helpdesk Desktop Support Analyst
$80K - $90K *
Join a dynamic Shared Services Technology team to deliver top-notch user support, enhancing the desktop infrastructure for a leading financial services firm while collaborating with diverse teams acro...
Reposted 2 days ago
$75K - $95K *
Join a dynamic team as you support sales operations by delivering precise price quotations and coordinating solutions. Collaborate across functions to drive business success and enhance customer relat...
3 weeks ago
$108K - $130K *
Elevate customer satisfaction by providing expert technical support for complex electro-mechanical systems. Collaborate with field engineers to troubleshoot and resolve issues, ensuring seamless opera...
3 weeks ago
Engineering Operations Technician
$68K - $119K *
Empower your career by maintaining critical data center infrastructure. You'll ensure optimal performance and reliability of electrical and mechanical systems, contributing to a seamless digital exper...
1 week ago
$110K - $130K *
Engage with clients by providing technical support, conducting presentations, and assisting in sales activities. Collaborate cross-functionally to ensure product alignment with customer needs while ma...
4 days ago
Software Dev Engineer II, AWS End User Messaging
$143K - $194K *
Drive innovation in messaging infrastructure. Join a dynamic team to build intelligent routing systems and enhance customer communication through scalable, automated solutions across multiple global c...
Reposted 4 weeks ago
System Dev Engineer , Analytics ADC
$129K - $174K *
Create innovative solutions as a Systems Development Engineer II, simplifying complex challenges while enhancing customer experiences across Analytics services. Collaborate with teams to drive technic...
3 days ago
$110K - $130K *
Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...
2 weeks ago
Commercial Field Engineer - Post-sales - (East Coast)
$150K - $200K *
Elevate customer success by leading onboarding and implementation for commercial clients, optimizing their use of AI-powered development tools, and ensuring seamless integration within their workflows...
2 weeks ago
Service Center Technical Analyst - Power Transmission & Rotating Equipment
$80K - $95K *
Accelerate progress at the service center by providing technical and commercial support for industrial power transmission and rotating equipment, ensuring seamless communication between sales, manufac...
5 days ago
$95K - $115K *
Join a team that's dedicated to enhancing network reliability and security for emergency response operations. As a Senior Network Engineer, you'll design, implement, and maintain critical network infr...
4 days ago
$120K - $200K *
Partner with us to enhance customer success by leveraging your RCM expertise. Engage directly with clients to optimize their experience and shape product improvements, driving both satisfaction and bu...
Reposted 2 weeks ago
$120K - $200K *
Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...
Reposted 2 weeks ago
Staff Network Engineer, Storage
$215K - $255K *
Engineer a cutting-edge storage network from the ground up, ensuring low-latency performance and reliability. Own the architecture and operations, bridging networking and storage needs while driving a...
2 weeks ago
$133K - $185K *
Drive customer success by leading a regional team of Customer Engineers, ensuring smooth onboarding and adoption processes, and enhancing customer satisfaction through technical execution and partner...
3 weeks ago
$133K - $185K *
Support the regional Customer Engineering team to ensure a seamless customer journey from onboarding to renewal, focusing on project management, partner collaboration, and promoting AI adoption for im...
3 weeks ago
$110K - $130K *
Accelerate your career by leveraging your expertise in machine learning and data engineering. Collaborate with cross-functional teams to transform regulatory data into actionable insights while ensuri...
3 weeks ago
Staff Site Reliability Engineer - US
$135K - $160K *
Elevate our SaaS infrastructure by re-engineering core products for global scalability, optimizing routing latency, and enhancing monitoring systems. Collaborate with engineers to tackle operational c...
2 weeks ago
Director, Technical Support Engineering
$192K - $252K *
Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...
2 weeks ago
IT Systems and Support Engineer
$80K - $95K *
Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...
3 weeks ago
$162K - $290K *
Drive the development of cutting-edge AI-driven safety solutions, leading firmware and full-stack initiatives. Collaborate across teams to shape technology strategy and deliver impactful products that...
2 weeks ago
Sr. Unified Comms Engineer - Federal Customer
$120K - $145K *
Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...
Reposted 1 week ago
$88K - $105K *
Innovate network solutions by designing and implementing secure LAN/WAN infrastructures. Collaborate with teams to optimize performance and ensure compliance in a dynamic government environment, lever...
1 week ago
$125K - $150K *
Champion advanced video surveillance initiatives by providing expert guidance on technical operations, research, and training for federal law enforcement. Collaborate with teams to enhance covert and...
3 days ago
$80K - $95K *
Join a dynamic team as you drive customer success by leveraging OneArc technologies. Collaborate with clients to develop innovative solutions, provide training, and ensure seamless integration, all wh...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.