Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$122K - $150K *
Support the design and maintenance of a global virtual desktop environment, serving as the SME for troubleshooting and optimizing performance while collaborating across multiple complex production env...
Yesterday
$122K - $150K *
Drive your career with a pivotal role in designing and maintaining a global virtual desktop environment, providing expert support and optimization for cutting-edge technologies while collaborating acr...
Yesterday
$75K - $95K *
Empower customers by maintaining and repairing advanced X-ray CT scanners. Collaborate cross-functionally, troubleshoot complex systems, and enhance safety and efficiency through refined protocols whi...
3 weeks ago
$100K - $120K *
Drive your career with a dynamic role in systems engineering, focusing on complex aerospace systems. Collaborate on architecture, safety analysis, and compliance while leading projects and optimizing...
2 weeks ago
$110K - $130K *
Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...
2 weeks ago
$110K - $130K *
Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...
2 weeks ago
$80K - $95K *
Join our dynamic team as you support and enhance core trading applications, leveraging your technical expertise across diverse technologies while collaborating with stakeholders to optimize processes...
6 days ago
$100K - $120K *
Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...
2 weeks ago
$64K - $102K *
Elevate network performance by deploying and optimizing voice solutions, ensuring 99.999% uptime. Collaborate on network planning and security, while providing expert support and documentation for com...
3 weeks ago
Field Engineering, Network Implementation SME
$110K - $130K *
Empower the Field Engineering team by defining and enhancing enterprise networking standards, ensuring quality delivery, and supporting complex implementations across North America. Collaborate with s...
1 week ago
$82K - $120K *
Empower operational excellence by leading a dynamic 24x7 support team. Drive performance, enhance ITIL processes, and ensure strategic customer communication, all while fostering a collaborative envir...
Reposted 2 weeks ago
$82K - $120K *
Oversee and optimize customer support operations, managing team performance and adherence to SLAs while driving process enhancements to ensure exceptional service delivery in a dynamic, 24/7 environme...
Reposted 2 weeks ago
$156K - $255K *
Join a dynamic team to architect and maintain cutting-edge network infrastructures, ensuring seamless connectivity and reliability across global data centers. Lead initiatives in automation and collab...
2 weeks ago
$85K - $95K *
Elevate customer experience by serving as a key liaison in product configuration, supporting inquiries, and driving satisfaction through effective communication and problem-solving in a dynamic team e...
1 week ago
Principal Engineer, Site Reliability
$150K - $271K *
Accelerate progress at our organization by enhancing system reliability and resilience. Utilize site reliability engineering principles and automation to improve software development efficiency and re...
1 week ago
Principal Engineer, Site Reliability
$150K - $271K *
Lead the charge in enhancing system reliability and resilience through site reliability engineering practices, automation, and collaboration with cross-functional teams to accelerate software delivery...
1 week ago
Systems Engineer III Cloud - Data Center
$95K - $115K *
Execute complex cloud and data center implementations, ensuring technical ownership from kickoff to successful customer handoff. Collaborate with teams to assess readiness, manage risks, and deliver a...
3 days ago
Systems Engineer III Cloud - Data Center
$110K - $130K *
Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...
3 days ago
Senior Customer Onboarding Engineer
$126K - $140K *
Shape the future of customer success by owning technical onboarding, guiding clients through implementation, optimizing deployments, and ensuring adherence to best practices for optimal use of the pla...
3 weeks ago
Support Engineer (open to New Grad)
$80K - $100K *
Join a team that's dedicated to customer success as an Entry-Level Support Engineer. You'll assist clients with technical issues, optimize product use, and gain hands-on training in a fast-paced envir...
4 days ago
Associate Principal Engineer - Support Lead - Media Operations
$110K - $130K *
Reimagine media operations by leading a team of analysts, leveraging your expertise in broadcast management systems and scheduling software to enhance efficiency and drive results in a dynamic, fast-p...
2 days ago
Solutions Engineer, Enterprise
$125K - $150K *
Transform your career by shaping the future of solutions architecture. As a key member of our founding team, you'll lead technical sales, build trust with IT leaders, and create innovative demos that...
2 weeks ago
Solutions Engineer, Enterprise
$120K - $145K *
Join our founding Solutions Engineer team to shape world-class solutions architecture. You'll lead the technical pre-sales cycle, earning trust from IT and security buyers while building the foundatio...
2 weeks ago
Solutions Engineer, Enterprise
$130K - $160K *
Lead the charge in defining world-class solutions architecture, owning the technical pre-sales cycle for strategic customers. Collaborate with GTM leaders to shape demos and evaluations, building a fo...
2 weeks ago
Senior Mechanical Engineer, Operations Engineering
$110K - $130K *
Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.