Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$122K - $150K *

Support the design and maintenance of a global virtual desktop environment, serving as the SME for troubleshooting and optimizing performance while collaborating across multiple complex production env...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$122K - $150K *

Drive your career with a pivotal role in designing and maintaining a global virtual desktop environment, providing expert support and optimization for cutting-edge technologies while collaborating acr...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Empower customers by maintaining and repairing advanced X-ray CT scanners. Collaborate cross-functionally, troubleshoot complex systems, and enhance safety and efficiency through refined protocols whi...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive your career with a dynamic role in systems engineering, focusing on complex aerospace systems. Collaborate on architecture, safety analysis, and compliance while leading projects and optimizing...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join our dynamic team as you support and enhance core trading applications, leveraging your technical expertise across diverse technologies while collaborating with stakeholders to optimize processes...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$64K - $102K *

Elevate network performance by deploying and optimizing voice solutions, ensuring 99.999% uptime. Collaborate on network planning and security, while providing expert support and documentation for com...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Empower the Field Engineering team by defining and enhancing enterprise networking standards, ensuring quality delivery, and supporting complex implementations across North America. Collaborate with s...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $120K *

Empower operational excellence by leading a dynamic 24x7 support team. Drive performance, enhance ITIL processes, and ensure strategic customer communication, all while fostering a collaborative envir...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $120K *

Oversee and optimize customer support operations, managing team performance and adherence to SLAs while driving process enhancements to ensure exceptional service delivery in a dynamic, 24/7 environme...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$156K - $255K *

Join a dynamic team to architect and maintain cutting-edge network infrastructures, ensuring seamless connectivity and reliability across global data centers. Lead initiatives in automation and collab...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $95K *

Elevate customer experience by serving as a key liaison in product configuration, supporting inquiries, and driving satisfaction through effective communication and problem-solving in a dynamic team e...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $271K *

Accelerate progress at our organization by enhancing system reliability and resilience. Utilize site reliability engineering principles and automation to improve software development efficiency and re...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $271K *

Lead the charge in enhancing system reliability and resilience through site reliability engineering practices, automation, and collaboration with cross-functional teams to accelerate software delivery...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Execute complex cloud and data center implementations, ensuring technical ownership from kickoff to successful customer handoff. Collaborate with teams to assess readiness, manage risks, and deliver a...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...

Savannah, GARemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $140K *

Shape the future of customer success by owning technical onboarding, guiding clients through implementation, optimizing deployments, and ensuring adherence to best practices for optimal use of the pla...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Join a team that's dedicated to customer success as an Entry-Level Support Engineer. You'll assist clients with technical issues, optimize product use, and gain hands-on training in a fast-paced envir...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Reimagine media operations by leading a team of analysts, leveraging your expertise in broadcast management systems and scheduling software to enhance efficiency and drive results in a dynamic, fast-p...

CanadaRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform your career by shaping the future of solutions architecture. As a key member of our founding team, you'll lead technical sales, build trust with IT leaders, and create innovative demos that...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Join our founding Solutions Engineer team to shape world-class solutions architecture. You'll lead the technical pre-sales cycle, earning trust from IT and security buyers while building the foundatio...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Lead the charge in defining world-class solutions architecture, owning the technical pre-sales cycle for strategic customers. Collaborate with GTM leaders to shape demos and evaluations, building a fo...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.