Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Application Support Engineer - Intermediate
$80K - $95K *
Unlock your potential by providing vital application support and integration development for mission-critical systems. Collaborate with teams to resolve issues, enhance user experience, and ensure dat...
6 days ago
Application Support Engineer - Intermediate
$80K - $95K *
Drive your career with a role focused on application support and integration development, ensuring seamless operations for mission-critical systems while collaborating with users and vendors to resolv...
6 days ago
$80K - $98K *
Support our team by providing essential IT Technical Support in a dynamic airport environment. You'll troubleshoot systems, manage employee onboarding/offboarding, and ensure seamless connectivity for...
5 days ago
$100K - $120K *
Join a pioneering team as the first Support Engineer, driving enterprise customer success while collaborating closely with engineering to triage issues, build support frameworks, and enhance product k...
Reposted 4 days ago
$110K - $130K *
Launch your career by driving technical support excellence for enterprise customers. Collaborate with engineering teams to develop solutions, create support documentation, and ensure customer satisfac...
Reposted 4 days ago
$136K - $160K *
Empower your IT career by delivering exceptional technology support for a diverse employee base. This hands-on role encompasses problem-solving, service improvement, and collaboration with multiple te...
Reposted 1 week ago
$130K - $155K *
Shape the future of AI by building innovative solutions for robotics, AV, and healthcare. Drive end-to-end product development, collaborating with customers to solve complex challenges in data annotat...
3 weeks ago
$77K - $176K *
Drive impactful data solutions by designing and implementing scalable data pipelines. Collaborate with cross-functional teams to transform complex data into actionable insights for mission-critical pr...
2 days ago
Software Development Engineer, Amazon Customer Service
$143K - $194K *
Join a team that's shaping the future of customer service through innovative AI solutions. Collaborate with experts to design and implement cutting-edge technologies, enhancing user experiences and dr...
Today
Software Development Engineer, Amazon Customer Service
$143K - $194K *
Drive the development of innovative AI-driven customer service solutions, collaborating with cross-functional teams to enhance technology and design. Lead the global expansion of services, ensuring hi...
1 week ago
Technical Support Specialist- FortiSASE
$90K - $110K *
Advance your career by providing expert technical support for cutting-edge cybersecurity solutions. Collaborate with global teams to troubleshoot, analyze, and enhance customer experiences while drivi...
Today
Technical Support Specialist- FortiSASE
$90K - $110K *
Elevate customer satisfaction by troubleshooting and resolving technical issues with Fortinet’s Secure Access Service Edge product, ensuring seamless communication and effective solutions for clients...
Yesterday
$73K - $122K *
Join a team that's responsible for delivering top-tier calibration services for RF test equipment, ensuring precision and reliability in critical engineering environments while fostering strong custom...
Reposted 6 days ago
Conversion Services Support Engineer (Remote)
$80K - $95K *
Drive your career by providing advanced technical support, optimizing software systems, and implementing innovative solutions in a dynamic, 100% remote environment. Collaborate to enhance operational...
3 weeks ago
$90K - $110K *
Deliver exceptional field support for Autonomous Mobile Robots, ensuring seamless installation, maintenance, and troubleshooting at customer sites. Collaborate with engineering teams to enhance system...
1 week ago
$110K - $130K *
Unlock potential by leveraging your expertise in Linux systems and cloud environments. Collaborate with teams to ensure high availability and security of enterprise IT infrastructure while driving aut...
1 week ago
$141K - $236K *
Transform complex software systems through innovative development and maintenance. Collaborate with teams to enhance analytics, algorithms, and real-time systems while ensuring adherence to design req...
5 days ago
$69K - $158K *
Engineer robust cyber security solutions for military systems, ensuring secure operations across classified and unclassified environments. Collaborate with experts to assess vulnerabilities and implem...
Reposted 5 days ago
Manager, Customer Success Engineering
$124K - $210K *
Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...
1 week ago
$180K - $200K *
Shape the future of cybersecurity by leading systems engineering efforts in developing, integrating, and testing secure enterprise infrastructure and products, while ensuring compliance with industry...
1 week ago
$110K - $130K *
Shape the future by leading systems engineering efforts across all lifecycle stages, ensuring seamless integration and performance of complex systems while translating customer needs into effective so...
4 days ago
Global Support Manager -AI Data Center Services
$139K - $214K *
Unlock potential by leading global support operations for mission-critical AI and HPC environments. Drive team growth, manage service delivery, and oversee P&L while ensuring technical excellence and...
1 week ago
$90K - $116K *
Transform customer experiences by providing expert engineering support for complex control systems. Collaborate with teams to ensure successful installations, modifications, and operations while deliv...
5 days ago
$120K - $145K *
Join our Solutions Engineering team to drive innovative technical solutions that address customer needs. Collaborate with sales, product, and engineering teams to enhance incident management capabilit...
Reposted 3 weeks ago
$140K - $160K *
Design and implement integration solutions for clients, collaborating with Sales, Product, and R&D teams to enhance cross-border eCommerce capabilities and optimize platform effectiveness through tech...
2 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.