Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$99K - $225K *

Optimize the secure, reliable foundation for enterprise AI by building cloud infrastructure, automating environments, and ensuring operational readiness. Collaborate across teams to enhance platform r...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$104K - $114K *

Join our team to provide exceptional technical support and training, ensuring product success and customer satisfaction. Collaborate with internal teams and mentor junior technicians while driving con...

Val-d'or, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$111K - $211K *

Lead the charge in cloud security and Linux support for diverse R&D projects. Collaborate with teams to enhance computing environments, ensure cybersecurity compliance, and maintain centralized infras...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $104K *

Unlock potential by optimizing vision systems for pharmaceutical inspections, collaborating on AI technologies, and ensuring customer satisfaction through expert support and training. Travel required...

Allendale, NJRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Transform the future of pharmaceutical inspection by optimizing vision systems and integrating AI technologies. Collaborate with clients globally while ensuring top-notch machine performance and train...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Support the optimization of vision systems for pharmaceutical inspections. Engage in AI integration, machine installations, and customer training while ensuring high-quality standards and customer sat...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Join a team that's dedicated to optimizing vision systems for pharmaceutical inspections. You'll travel extensively to support installations, training, and maintenance, ensuring top-notch performance...

Raleigh, NCRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Drive your career with us as a Field Service Technician, optimizing vision systems for pharmaceutical inspections. Engage in travel, training, and cutting-edge AI technologies while ensuring customer...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $130K *

Take ownership of complex engineering projects, collaborating with customers to design, build, and deploy innovative solutions using advanced technologies. Drive technical outcomes from discovery to p...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Optimize mission-critical payment systems by leading network operations, ensuring 99.999% uptime. Act as the go-to expert for complex infrastructure projects, troubleshooting, and enhancing security a...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $172K *

Optimize your career by enhancing manufacturing processes and product performance. Collaborate with cross-functional teams to drive operational excellence, support new product introductions, and imple...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$194K - $242K *

Transform enterprise data solutions by guiding customers through technical evaluations, designing impactful architectures, and fostering strong relationships to drive adoption and expansion of the dbt...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $192K *

Lead the charge in delivering exceptional quality solutions for Data Center customers. Drive rapid problem-solving initiatives and collaborate with cross-functional teams to ensure operational excelle...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$99K - $160K *

Join a team that's dedicated to enhancing system reliability and efficiency. You'll design, automate, and troubleshoot systems, ensuring operational excellence while collaborating with peers to improv...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$142K - $218K *

Transform client relationships by leveraging technical expertise to deliver tailored solutions, ensuring successful implementation and optimization of products while collaborating with internal teams...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$86K - $119K *

Join a team that's dedicated to resolving software application issues, providing customer support, and enhancing product features. Collaborate with stakeholders to ensure quality solutions and contrib...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive network excellence by deploying, configuring, and testing infrastructure. Collaborate with teams to activate services, manage timelines, and troubleshoot issues, ensuring seamless connectivity a...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Transform competitive intelligence by building a robust program that benchmarks products, analyzes market dynamics, and enhances positioning. Collaborate across teams to drive insights and support sal...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform complex production issues into seamless solutions by owning Tier 3 support for Northwoods applications. Collaborate with engineering teams to enhance product performance while mentoring juni...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Manage technical support and incident resolution for Microsoft 365, enhance deployment operations, and drive continuous improvement initiatives to ensure excellent customer service and system performa...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $102K *

Drive excellence in laboratory automation support by providing advanced Tier 3 technical assistance, collaborating with global teams, and enhancing customer relationships through effective troubleshoo...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$130K - $144K *

Empower your career as a technical leader, guiding complex hydraulic solutions and mentoring junior engineers while collaborating with cross-functional teams to enhance product performance and custome...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$146K - $224K *

Explore the intersection of technology and public sector needs by engaging with SLED customers. Drive pre-sales discovery, deliver tailored solutions, and foster relationships to enhance operational e...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's driving innovation in datacenter infrastructure, focusing on modular liquid cooling technologies and high-performance hardware design. Collaborate with customers and partners to opt...

6 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$229K - $297K *

Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.