Support Escalation Engineer Jobs in San Jose, CA

Support customers by troubleshooting and resolving product issues swiftly. Collaborate with teams to enhance support processes and documentation, ensuring a seamless experience in a fast-paced AI envi...

Engage as a trusted technical expert, empowering diverse clients to maximize their data. Lead evaluations, mentor junior engineers, and influence product direction while collaborating across teams in...

Engage with technical teams to clarify complex integrations and custom requirements. Collaborate across departments to ensure successful delivery and alignment with business outcomes while enhancing p...

Transform customer support with your expertise in troubleshooting and technical resolution. Elevate client satisfaction while collaborating globally to deliver outstanding service on GPU/AI infrastruc...

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

Lead the charge in crafting and executing a unified go-to-market strategy for hyperscaler partnerships, driving revenue through innovative storytelling and field enablement across Microsoft, AWS, and...

Elevate customer satisfaction by providing expert L3 technical support for enterprise networking and AV solutions. Collaborate with engineering teams to resolve complex issues, ensuring seamless opera...

Transform the onboarding experience for enterprise clients by leading complex implementations, managing multiple projects, and driving cross-functional collaboration to ensure customer success and sat...

Transform the future of cloud security by delivering tailored technical solutions, guiding customers through evaluations, and ensuring their needs are met with innovative product configurations and pr...

Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...

Engage with enterprise customers to drive software adoption and enhance design workflows. Leverage technical expertise to build relationships, lead training, and ensure Keysight solutions meet custome...

Join a team that's driving cybersecurity growth by building relationships with SLED accounts. Leverage your sales expertise to tackle evolving challenges and expand Cisco's security footprint across t...

Drive innovative endpoint security solutions by collaborating with clients and sales teams. Leverage your expertise to educate, develop offerings, and enhance customer relationships while staying ahea...

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...

Explore exciting challenges in AI evaluation by developing frameworks and custom validators for cutting-edge machine learning applications. Collaborate to enhance the quality and reliability of AI age...

Join our Solutions Engineering team to drive innovative technical solutions that address customer needs. Collaborate with sales, product, and engineering teams to enhance incident management capabilit...

Shape the future of AI resilience by partnering with enterprise clients to design scalable solutions, troubleshoot complex issues, and enhance product offerings through collaboration with engineering...

Drive resolution for complex porting escalations, mentoring specialists and enhancing processes. Engage with high-value customers and partners, ensuring clear communication and effective management of...

Transform the operations of mission-critical Federal systems by leading the architecture and compliance of AWS cloud-native services, ensuring peak performance and security in a FedRAMP environment wh...

Lead the operations and architecture of mission-critical Federal services, ensuring peak availability and security. Collaborate with teams to implement an "everything-as-code" strategy while maintaini...

Transform the landscape of federal cloud services by leading operations and architecture in a FedRAMP compliant environment, ensuring optimal performance, security, and availability for mission-critic...

Invent impactful solutions in a dynamic, hybrid environment. Join a team of engineers focused on developing next-gen infrastructure that powers AI/ML workloads through open-source technologies and lar...

Lead enterprise-level architectural initiatives to enhance endpoint technologies, guiding modernization efforts and integrating emerging solutions across multiple divisions while ensuring security and...

Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...