Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Lead Solutions Engineer, Salesforce Competitive Expert
$178K - $279K *
Join as a strategic leader to drive HubSpot's competitive edge against Salesforce, managing complex deals with autonomy and building impactful enablement tools for the team to boost win rates and fost...
1 week ago
$164K - $228K *
The Workday Financials/Professional Services Automation Senior Principal Consultant is a dynamic professional responsible for leading Workday Professional Services Automation and Financials workstream...
Reposted 1 week ago
Enterprise Resilience Analyst Principal
$120K - $150K *
Drive and elevate Enterprise Resilience by designing and implementing frameworks that ensure continuity in patient care and operations. Collaborate across teams to enhance crisis management, cyber res...
Reposted 1 week ago
Sr Engineering Technical Program Manager - Internal Platform Infrastructure
$159K - $206K *
Drive the Internal Platform Infrastructure program, enhancing cross-functional integrations and security initiatives while managing multiple complex workstreams and vendor relationships for operationa...
2 weeks ago
Sr Engineering Technical Program Manager - Internal Platform Infrastructure
$145K - $188K *
Support the platform infrastructure program, enhancing internal tooling and integrations while aligning with cross-functional teams to drive effective technical solutions and strategic initiatives acr...
2 weeks ago
Strategic Client Executive - Nationals
$127K - $160K *
Lead the charge in enhancing client relationships to drive growth and exceed revenue targets. This role demands strategic thinking and collaboration to optimize product utilization while ensuring top...
1 week ago
$90K - $120K *
Drive successful cross-functional GTM initiatives. Collaborate with Sales, Marketing, and Operations to ensure timely execution and revenue growth, while managing resources, risk, and team alignment f...
3 weeks ago
$88K - $130K *
Manage and cultivate key customer relationships, leveraging water treatment solutions to enhance operational efficiency and drive growth. Collaborate cross-functionally, providing technical expertise...
4 days ago
$98K - $163K *
Join a team that's transforming enterprise application delivery through innovative designs and solutions. Leverage your expertise in F5 BIG-IP technologies while supporting mission-critical applicatio...
3 weeks ago
$90K - $120K *
Drive strategic client relationships by managing high-value accounts, ensuring client retention and revenue growth through tailored solutions, cross-functional collaboration, and innovative market ins...
Yesterday
Sr. Security Advisor | Remote, USA
$120K - $150K *
Engage as a Senior Security Advisor, leveraging expert knowledge to empower clients by designing tailored security solutions, driving business growth, and collaborating cross-functionally to elevate c...
2 days ago
Enterprise Account Manager - South Texas
$100K - $150K *
Shape the future of Enterprise sales by driving revenue growth through strategic account management and customer relationships, leveraging your expertise to exceed targets and pioneer innovative solut...
3 days ago
$88K - $130K *
Transform the industrial water treatment landscape by managing client relationships, optimizing system performance, and driving commercial growth across diverse industrial clients while ensuring techn...
1 month ago
$70K - $95K *
Lead cross-functional project initiatives by managing client relationships, documentation, and case oversight. Collaborate effectively with internal teams and stakeholders to ensure successful project...
1 week ago
$100K - $150K *
Unlock growth by developing comprehensive sales strategies and managing enterprise accounts. Collaborate cross-functionally to position innovative solutions in the supply chain technology market, driv...
Today
Principal Engineer - AI Security
$161K - $218K *
Lead the charge in developing innovative defenses against AI-driven security threats. Collaborate at the intersection of AI, cyber defense, and enterprise architecture to create scalable protections a...
2 days ago
Onsite Field Service Engineer 2 - Austin, TX
$74K - $112K *
Unlock your potential as a field service expert, ensuring robust support, installation, and efficient operation of complex systems. Collaborate with teams to enhance customer satisfaction and streamli...
2 weeks ago
$70K - $95K *
Grow your career by building strong client relationships and driving engagement. Collaborate with internal teams and utilize analytical skills to enhance satisfaction, identify opportunities, and ensu...
2 weeks ago
$80K - $90K *
Engage with end users and partners to drive video solutions sales, develop new business, and cultivate relationships. Lead strategic initiatives to meet revenue goals within your territory and ensure...
2 weeks ago
Sr. Analyst, Data, AI and Insights
$130K - $150K *
Engineer a data-centric growth engine that enhances pipeline quality through insights, automation, and strategic execution. Collaborate across teams to drive measurable impact and continuous improveme...
2 weeks ago
Account Executive, SMB Team Sales
$71K - $129K *
Contribute to small and medium business growth by acquiring new accounts, leveraging solution-based selling, and fostering strong customer relationships to exceed sales targets and enhance your sales...
2 days ago
Account Executive, SMB Team Sales
$43K - $129K *
Empower your sales career by driving account acquisition across multiple territories. Collaborate with a dynamic team to leverage solution-based selling techniques, negotiate deals, and exceed targets...
2 days ago
$75K - $95K *
Advance technological innovation by managing engineering projects and solutions for enhancing cybersecurity, AI applications, and cloud technologies within the Department of the Navy's IT Division. En...
2 days ago
$85K - $120K *
Advance healthcare solutions by collaborating with clinicians and optimizing patient care processes. Take ownership of strategic initiatives, ensuring customer satisfaction and driving innovative supp...
3 weeks ago
$85K - $120K *
Drive optimal patient care solutions in large hospital systems by leveraging Masimo products and building strong clinician relationships to enhance workflow efficiency and customer satisfaction...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.