Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Application Security Engineer
$155K - $175K *
Optimize application security for a dynamic SaaS platform by leading vulnerability assessments, implementing secure coding practices, and advancing AI-integrated application governance across the full...
1 week ago
Senior Virtual Desktop Infrastructure Engineer
$130K - $138K *
Optimize Virtual Desktop Infrastructure solutions supporting DoD missions by engineering and managing VDI platforms, ensuring compliance and performance. Take the lead on innovative modernization effo...
Yesterday
Senior Enterprise Account Executive - Central
$229K - $314K *
Unlock potential by managing large enterprise accounts, driving pipeline growth, and ensuring successful adoption of solutions. Cultivate executive relationships and collaborate cross-functionally to...
3 weeks ago
Key Account Manager, Tulsa Oklahoma
$80K - $118K *
Manage and drive growth for key accounts in industrial water treatment, leveraging technical expertise to enhance customer relationships and deliver value-based solutions for improved operational perf...
4 days ago
$104K *
Take ownership of comprehensive reviews of patient services ensuring medical necessity and appropriate care levels. Collaborate across teams to coordinate discharge planning, educate providers, and re...
3 weeks ago
$96K - $165K *
Join a team that's shaping the future of grid reliability and customer impact. Leverage your technical expertise to support mission-critical Demand Response and Distributed Energy Management solutions...
1 week ago
Software Engineer 5 - Member API
$388K - $500K+*
Elevate the API design and governance at the intersection of engineering and developer experience. As a technical authority, you will define, evolve, and architect APIs to meet the needs of diverse te...
4 weeks ago
$120K - $150K *
Elevate enterprise sales by leading a high-performing team to drive revenue growth and implement effective go-to-market strategies in a fast-paced environment, while collaborating cross-functionally t...
3 weeks ago
Security Senior Solution Architect- Remote from Central or Eastern time zones with travel
$129K - $180K *
Lead the charge in shaping secure technology roadmaps while collaborating with executives to deliver innovative solutions and improve existing infrastructures. Drive security architecture for client e...
1 week ago
Senior Infrastructure Systems Engineer (Remote)
$100K - $130K *
Join a dynamic team as an Infrastructure Systems Engineer, focused on operational excellence, automation, and architectural improvements. Support AWS infrastructure, Kubernetes, and IaC, driving relia...
3 weeks ago
Product Engineer II - Utility Solutions
$79K - $133K *
Drive the design and development of geospatial solutions for utilities, enhancing operations and services across multiple industries, including electric, gas, and telecommunications, while collaborati...
3 weeks ago
Epic Applications Analyst [Professional Billing]
$80K - $100K *
Lead the charge in optimizing healthcare IT systems by becoming a Subject Matter Expert in Epic applications, driving projects, troubleshooting issues, and guiding workflow improvements that enhance p...
4 days ago
Project Lead/Project Manager - FSP
$90K - $130K *
Transform the future of clinical trials by leading cross-functional teams to achieve project goals. Leverage your expertise in clinical operations and stakeholder management for successful project del...
1 week ago
$90K - $110K *
Accelerate progress at sales excellence by partnering with global teams to deliver impactful training and enablement programs. Enhance productivity and engagement for sales success through strategic c...
3 days ago
$86K - $173K *
Drive the design and deployment of secure, scalable cloud infrastructure. Collaborate with teams to enhance CI/CD pipelines and maintain optimal operations while ensuring cybersecurity and regulatory...
Reposted 1 week ago
$122K - $200K *
Deliver innovative cybersecurity solutions to safeguard mission-critical systems. Collaborate with engineering and operations teams to integrate robust security measures in fast-paced environments in...
4 weeks ago
$120K - $150K *
Elevate customer experience through strategic management of quality, training, and knowledge systems. Impact agent performance using AI tools while collaborating with cross-functional teams to ensure...
2 weeks ago
Senior Engineer, Test and Automation (Remote, US)
$160K - $200K *
Drive your career forward as you establish and enhance automation testing frameworks, CI/CD pipelines, and quality standards within a collaborative engineering organization focused on innovation acros...
4 weeks ago
$128K - $226K *
Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...
1 week ago
Program Analyst Senior (CCN NG Technology Implementation Focused)
$90K - $120K *
Transform the future of healthcare technology by leading multi-workstream coordination efforts, driving integration initiatives across VA teams to ensure alignment with enterprise modernization goals...
3 weeks ago
Area Sales Manager, Enabling Technologies (Neurosurgery) - San Jose / Bay Area
$80K - $150K *
Execute innovative sales strategies to drive market share for advanced robotics, imaging, and navigation technologies in medical settings, collaborating with healthcare professionals to enhance patien...
Reposted 2 days ago
Senior Marketing Manager AIO Strategist
$128K - $213K *
Champion a revolutionary AIO program by driving AI-focused strategies, enhancing visibility across AI search engines, and optimizing content for retrieval and citation within an interconnected marketi...
2 weeks ago
Senior Director, Tier 1 and Tier 2 CSP Marketing
$170K - $347K *
Help us shape the future of communications by leading strategic marketing for Tier 1 & 2 CSPs. You'll engage top-tier clients, drive messaging, and ensure our solutions meet their complex needs while...
4 weeks ago
Area Sales Manager, Enabling Technologies (Neurosurgery) - San Jose / Bay Area
$80K - $150K *
Join a team that delivers cutting-edge medical device solutions to healthcare professionals. This sales role requires driving territory engagement to boost sales and enhance outcomes in neurosurgery a...
Reposted 2 days ago
Area Sales Manager, Enabling Technologies (Neurosurgery) - San Jose / Bay Area
$80K - $150K *
Join our dedicated team in a remote field role to advance neuroscience technology sales. Drive innovative solutions and foster relationships with healthcare professionals while achieving sales targets...
Reposted 2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.