Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$155K - $175K *

Optimize application security for a dynamic SaaS platform by leading vulnerability assessments, implementing secure coding practices, and advancing AI-integrated application governance across the full...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $138K *

Optimize Virtual Desktop Infrastructure solutions supporting DoD missions by engineering and managing VDI platforms, ensuring compliance and performance. Take the lead on innovative modernization effo...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$229K - $314K *

Unlock potential by managing large enterprise accounts, driving pipeline growth, and ensuring successful adoption of solutions. Cultivate executive relationships and collaborate cross-functionally to...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $118K *

Manage and drive growth for key accounts in industrial water treatment, leveraging technical expertise to enhance customer relationships and deliver value-based solutions for improved operational perf...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$104K *

Take ownership of comprehensive reviews of patient services ensuring medical necessity and appropriate care levels. Collaborate across teams to coordinate discharge planning, educate providers, and re...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$96K - $165K *

Join a team that's shaping the future of grid reliability and customer impact. Leverage your technical expertise to support mission-critical Demand Response and Distributed Energy Management solutions...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$388K - $500K+*

Elevate the API design and governance at the intersection of engineering and developer experience. As a technical authority, you will define, evolve, and architect APIs to meet the needs of diverse te...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Elevate enterprise sales by leading a high-performing team to drive revenue growth and implement effective go-to-market strategies in a fast-paced environment, while collaborating cross-functionally t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$129K - $180K *

Lead the charge in shaping secure technology roadmaps while collaborating with executives to deliver innovative solutions and improve existing infrastructures. Drive security architecture for client e...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Join a dynamic team as an Infrastructure Systems Engineer, focused on operational excellence, automation, and architectural improvements. Support AWS infrastructure, Kubernetes, and IaC, driving relia...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $133K *

Drive the design and development of geospatial solutions for utilities, enhancing operations and services across multiple industries, including electric, gas, and telecommunications, while collaborati...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $100K *

Lead the charge in optimizing healthcare IT systems by becoming a Subject Matter Expert in Epic applications, driving projects, troubleshooting issues, and guiding workflow improvements that enhance p...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Transform the future of clinical trials by leading cross-functional teams to achieve project goals. Leverage your expertise in clinical operations and stakeholder management for successful project del...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Accelerate progress at sales excellence by partnering with global teams to deliver impactful training and enablement programs. Enhance productivity and engagement for sales success through strategic c...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$86K - $173K *

Drive the design and deployment of secure, scalable cloud infrastructure. Collaborate with teams to enhance CI/CD pipelines and maintain optimal operations while ensuring cybersecurity and regulatory...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$122K - $200K *

Deliver innovative cybersecurity solutions to safeguard mission-critical systems. Collaborate with engineering and operations teams to integrate robust security measures in fast-paced environments in...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Elevate customer experience through strategic management of quality, training, and knowledge systems. Impact agent performance using AI tools while collaborating with cross-functional teams to ensure...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Drive your career forward as you establish and enhance automation testing frameworks, CI/CD pipelines, and quality standards within a collaborative engineering organization focused on innovation acros...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $226K *

Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Transform the future of healthcare technology by leading multi-workstream coordination efforts, driving integration initiatives across VA teams to ensure alignment with enterprise modernization goals...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $150K *

Execute innovative sales strategies to drive market share for advanced robotics, imaging, and navigation technologies in medical settings, collaborating with healthcare professionals to enhance patien...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$128K - $213K *

Champion a revolutionary AIO program by driving AI-focused strategies, enhancing visibility across AI search engines, and optimizing content for retrieval and citation within an interconnected marketi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $347K *

Help us shape the future of communications by leading strategic marketing for Tier 1 & 2 CSPs. You'll engage top-tier clients, drive messaging, and ensure our solutions meet their complex needs while...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $150K *

Join a team that delivers cutting-edge medical device solutions to healthcare professionals. This sales role requires driving territory engagement to boost sales and enhance outcomes in neurosurgery a...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $150K *

Join our dedicated team in a remote field role to advance neuroscience technology sales. Drive innovative solutions and foster relationships with healthcare professionals while achieving sales targets...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.