Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$85K - $100K *
Drive quality assurance in field operations, ensuring compliance and system performance through inspections, testing, and collaboration. Liaise with teams to uphold safety and quality standards throug...
1 week ago
Technical Product Support Engineer- (Remote)
$105K - $146K *
Engage customers through remote technical support for HVAC systems, overseeing troubleshooting, diagnostics, and solutions. Collaborate with internal teams to enhance product serviceability and drive...
3 weeks ago
Embedded Firmware Engineer (eInfochips Inc)
$120K - $145K *
Join a dynamic engineering team to develop and maintain embedded firmware for IoT and smart home products, ensuring seamless integration and performance optimization throughout the product lifecycle...
3 weeks ago
Pre-Sales Systems Engineer, Everpure Resilience
$118K - $193K *
Join a team that's driving innovation in cyber resilience! As a Pre-Sales Systems Engineer, you'll tailor technical solutions to exceed client expectations and collaborate with sales to deliver impact...
2 days ago
$63K - $105K *
Deliver high-quality SAP ABAP development, focusing on design, coding, and testing applications. Collaborate with a dedicated team to translate customer requirements into functional software, ensuring...
Reposted 3 weeks ago
$220K - $375K *
Drive business growth by establishing relationships with key enterprise clients. Cultivate opportunities in a B2B software environment, managing complex sales cycles and delivering innovative solution...
Reposted 1 week ago
Enterprise Account Executive - Healthcare
$240K - $330K *
Pioneer growth in the healthcare sector by driving new business and cultivating strong client relationships. Utilize expert sales skills to oversee complex deals from prospecting to closing in a consu...
Reposted 2 weeks ago
$225K - $275K *
Transform AI Agent opportunities by serving as a specialized expert, collaborating with sales teams to shape technical narratives, conduct workshops, and lead high-stakes demos that drive business val...
Reposted yesterday
$160K - $205K *
Transform your career as a Principal Solutions Engineer, specializing in AI Agent technologies. Engage early in sales cycles, drive technical discussions, and design compelling demonstrations while co...
6 days ago
$337K - $500K+*
Shape the future of enterprise sales by leading a regional team to exceed revenue goals, develop strategic client relationships, and expand market presence through effective sales strategies and opera...
2 days ago
Named Account Executive - SoCal
$140K - $160K *
Engage in strategic sales efforts, driving revenue growth and expanding customer relationships. Collaborate cross-functionally to address customer needs and navigate the sales cycle effectively, targe...
1 week ago
SAP MRO Aftermarket Functional/Technical Analyst (Remote)
$107K - $204K *
Accelerate progress at digital transformation by leading SAP MRO analysis, optimizing system configurations, and ensuring seamless integration across teams to support innovative operational solutions...
Reposted 2 weeks ago
$85K - $100K *
Advance project execution by coordinating diverse teams and overseeing budgets, schedules, and safety compliance to ensure successful project outcomes and stakeholder satisfaction throughout all phase...
1 week ago
Principal, Product Marketing - Cloud Security (Remote)
$170K - $260K *
Champion cloud security innovation by defining go-to-market strategies, crafting impactful messaging, and leading cross-functional initiatives to establish a market-leading position for Falcon Cloud S...
3 days ago
$95K - $110K *
Empower clients and teams by leading enterprise SaaS implementations, configuring solutions to drive efficiency and impact. Collaborate cross-functionally to translate business needs into scalable sof...
2 weeks ago
Managing Architect - Services (East Region)
$134K - $221K *
Develop and lead a high-performing team of architects, driving customer success through effective management and delivery of Red Hat consulting solutions while aligning with strategic business objecti...
Reposted 6 days ago
$80K - $95K *
Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...
Reposted 3 weeks ago
Engineering Manager, Privacy Infrastructure Engineering
$500K+*
Transform data protection by leading a team to develop innovative privacy solutions that meet regulatory standards while enhancing data enablement. Collaborate cross-functionally to build effective to...
Reposted 2 weeks ago
Enterprise Account Executive - FSI
$109K - $207K *
Drive strategic enterprise sales to Fortune 100/500 companies, leveraging strong negotiation skills and a proven track record to exceed quotas in a dynamic and collaborative environment...
3 weeks ago
Technical Engineer - Cloud Engineer
$79K - $127K *
Empower the next generation of cloud technology through engineering support and automation. Collaborate with cross-functional teams to design and implement robust cloud solutions that enhance organiza...
2 weeks ago
$115K - $202K *
Transform the enterprise landscape by guiding technology strategies that align business goals with IT capabilities, ensuring efficient operational performance and supporting growth through best practi...
Reposted 2 days ago
Director Software Solutions Sales (Remote - East Region)
$133K - $200K *
Lead the charge in driving results for a high-performing software sales team. Define strategic objectives, cultivate expertise, and implement innovative strategies to enhance annual recurring revenue...
3 weeks ago
Senior Data Engineer | Emerging Products
$110K - $200K *
Lead the charge in designing and building a cutting-edge data platform. Utilize your expertise in lakehouse architecture, streaming, and batch processing while collaborating with cross-functional team...
2 weeks ago
$174K - $389K *
Elevate enterprise sales by partnering with HR leaders to implement employee engagement solutions, driving growth and strengthening workplace culture through consultative selling and strategic territo...
Reposted 6 days ago
OneShield Technical Consultant - Fully Remote (FTE)
$106K - $159K *
Champion technical leadership in managing OneShield Policy Administration services while ensuring the stability and performance of applications. Guide cross-functional teams in delivering high-quality...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.