Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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$75K - $90K *

Lead the charge in driving sales growth by engaging independent physician practices. Utilize your expertise in full-cycle sales to build relationships, conduct virtual demos, and collaborate with team...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Grow your career with us as you lead complex workstreams, deliver innovative designs, and guide integrations, ensuring operational excellence and quality across teams while driving impactful project o...

Quebec, CARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$133K - $235K *

Drive your career with impactful cross-functional programs, leading initiatives from planning to launch. Collaborate with diverse teams to navigate complexity, ensuring successful delivery and continu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$221K - $270K *

Champion partner success by driving service offerings, managing launches, and delivering forecasts. Collaborate with internal teams to enhance product value and ensure alignment with market needs, fos...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Lead the design and implementation of warehouse solutions, guiding teams through the Tecsys Elite WMS architecture. Drive integration, configuration, and continuous improvement while ensuring operatio...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $128K *

Elevate cybersecurity operations by monitoring threats, analyzing network traffic, and coordinating incident responses. Collaborate with teams to enhance security measures and mentor junior analysts w...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$165K - $215K *

Empower the engineering team by driving project execution and integration for advanced vehicle development. Ensure alignment of resources, schedules, and technical goals while fostering collaboration...

Huntsville, ALRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Bring your expertise to lead AI Security & Governance initiatives, ensuring secure AI adoption and integration across systems. Collaborate with teams to develop risk assessments, architecture guidelin...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$138K - $165K *

Shape the future of AI products by leading strategy, vision, and execution. Drive innovation through collaboration and influence, ensuring exceptional value and responsible practices across diverse bu...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $165K *

Drive the end-to-end lifecycle of innovative AI-powered products, shaping strategy and vision while collaborating cross-functionally to deliver exceptional business and customer value through effectiv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower our sales team by driving net-new logo acquisition and managing complex sales cycles. Engage with diverse stakeholders to build relationships and deliver compelling presentations, ensuring a r...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $120K *

Drive revenue growth by managing high-volume sales interactions, building client relationships, and executing precise strategies to exceed performance metrics. Thrive in a fast-paced environment while...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$102K - $120K *

Lead high-impact proposal efforts globally, managing complex RFIs and RFPs. Drive collaboration, ensure quality, and optimize strategies for proposal submissions in a fast-paced, deadline-focused envi...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Transform enterprise partnerships by leading complex sales cycles, aligning stakeholders, and driving impactful solutions for large educational organizations. Collaborate with executives to enhance op...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Join a team that's redefining data products on a modern platform. As a Senior Technical Product Manager, you'll drive the strategy for our data platform and API, ensuring quality, governance, and a se...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Champion business development to foster strategic partnerships in biotech, leveraging technical expertise and market insights to drive multi-million dollar enterprise revenue while shaping innovative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Champion innovative technology solutions as a lead architect and advisor, collaborating with stakeholders to address complex business challenges and drive impactful outcomes through strategic planning...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Reimagine media operations by leading a team of analysts, leveraging your expertise in broadcast management systems and scheduling software to enhance efficiency and drive results in a dynamic, fast-p...

CanadaRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining enterprise asset management by architecting innovative solutions on the IBM Maximo platform. Leverage your expertise to enhance facility maintenance operations and drive...

Fort Campbell, KYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$85K - $90K *

Help us lead a dynamic accounting team, overseeing financial operations and ensuring compliance across multiple projects while driving process improvements and fostering collaboration in a remote envi...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$222K - $278K *

Lead strategic customer engagements to transform enterprise operations, streamline workflows, and generate insights. You'll drive high-value sales, navigate complex negotiations, and cultivate lasting...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Champion the successful delivery of customer projects through all phases, ensuring alignment with business goals by coordinating teams and resources while managing risks and transacting key communicat...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Explore your career by building strategic partnerships in the life sciences sector. Drive account growth, develop client relationships, and connect with key stakeholders to enhance business opportunit...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$229K - $314K *

Drive success at large enterprise accounts, fostering relationships and ensuring robust account management. Collaborate across teams to elevate visibility and adoption, while navigating consultative s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $112K *

Join a team that's dedicated to empowering individuals with primary immunodeficiency through education and support. You'll provide vital resources, engage with patients, and advocate for their needs w...

Massachusetts, USRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.