Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$85K - $100K *

Drive quality assurance in field operations, ensuring compliance and system performance through inspections, testing, and collaboration. Liaise with teams to uphold safety and quality standards throug...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$105K - $146K *

Engage customers through remote technical support for HVAC systems, overseeing troubleshooting, diagnostics, and solutions. Collaborate with internal teams to enhance product serviceability and drive...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $145K *

Join a dynamic engineering team to develop and maintain embedded firmware for IoT and smart home products, ensuring seamless integration and performance optimization throughout the product lifecycle...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$118K - $193K *

Join a team that's driving innovation in cyber resilience! As a Pre-Sales Systems Engineer, you'll tailor technical solutions to exceed client expectations and collaborate with sales to deliver impact...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$63K - $105K *

Deliver high-quality SAP ABAP development, focusing on design, coding, and testing applications. Collaborate with a dedicated team to translate customer requirements into functional software, ensuring...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$220K - $375K *

Drive business growth by establishing relationships with key enterprise clients. Cultivate opportunities in a B2B software environment, managing complex sales cycles and delivering innovative solution...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$240K - $330K *

Pioneer growth in the healthcare sector by driving new business and cultivating strong client relationships. Utilize expert sales skills to oversee complex deals from prospecting to closing in a consu...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$225K - $275K *

Transform AI Agent opportunities by serving as a specialized expert, collaborating with sales teams to shape technical narratives, conduct workshops, and lead high-stakes demos that drive business val...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $205K *

Transform your career as a Principal Solutions Engineer, specializing in AI Agent technologies. Engage early in sales cycles, drive technical discussions, and design compelling demonstrations while co...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$337K - $500K+*

Shape the future of enterprise sales by leading a regional team to exceed revenue goals, develop strategic client relationships, and expand market presence through effective sales strategies and opera...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $160K *

Engage in strategic sales efforts, driving revenue growth and expanding customer relationships. Collaborate cross-functionally to address customer needs and navigate the sales cycle effectively, targe...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$107K - $204K *

Accelerate progress at digital transformation by leading SAP MRO analysis, optimizing system configurations, and ensuring seamless integration across teams to support innovative operational solutions...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Advance project execution by coordinating diverse teams and overseeing budgets, schedules, and safety compliance to ensure successful project outcomes and stakeholder satisfaction throughout all phase...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $260K *

Champion cloud security innovation by defining go-to-market strategies, crafting impactful messaging, and leading cross-functional initiatives to establish a market-leading position for Falcon Cloud S...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $110K *

Empower clients and teams by leading enterprise SaaS implementations, configuring solutions to drive efficiency and impact. Collaborate cross-functionally to translate business needs into scalable sof...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$134K - $221K *

Develop and lead a high-performing team of architects, driving customer success through effective management and delivery of Red Hat consulting solutions while aligning with strategic business objecti...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$500K+*

Transform data protection by leading a team to develop innovative privacy solutions that meet regulatory standards while enhancing data enablement. Collaborate cross-functionally to build effective to...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$109K - $207K *

Drive strategic enterprise sales to Fortune 100/500 companies, leveraging strong negotiation skills and a proven track record to exceed quotas in a dynamic and collaborative environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $127K *

Empower the next generation of cloud technology through engineering support and automation. Collaborate with cross-functional teams to design and implement robust cloud solutions that enhance organiza...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $202K *

Transform the enterprise landscape by guiding technology strategies that align business goals with IT capabilities, ensuring efficient operational performance and supporting growth through best practi...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$133K - $200K *

Lead the charge in driving results for a high-performing software sales team. Define strategic objectives, cultivate expertise, and implement innovative strategies to enhance annual recurring revenue...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $200K *

Lead the charge in designing and building a cutting-edge data platform. Utilize your expertise in lakehouse architecture, streaming, and batch processing while collaborating with cross-functional team...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$174K - $389K *

Elevate enterprise sales by partnering with HR leaders to implement employee engagement solutions, driving growth and strengthening workplace culture through consultative selling and strategic territo...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $159K *

Champion technical leadership in managing OneShield Policy Administration services while ensuring the stability and performance of applications. Guide cross-functional teams in delivering high-quality...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.