Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Director Analyst - Identity Access Management - IGA & PAM
$172K - $202K *
Lead the charge in delivering expert guidance on identity and access management technologies, focusing on architecting solutions and producing actionable research to enhance client performance and sec...
Reposted 3 weeks ago
Principal Workday Engagement Manager
$120K - $145K *
Grow your career with a dynamic team as you lead multiple Workday engagements, building strong client partnerships and driving project success through innovation and strategic delivery across various...
4 weeks ago
Senior SQL Database Administrator (Tier III)
$110K - $130K *
Take ownership of comprehensive SQL database administration, providing Tier II and III support for various databases. Conduct proactive monitoring, ensure backup integrity, and facilitate database mod...
2 weeks ago
Sr Regional Sales Consultant - PST
$95K - $115K *
Join a team that's dedicated to engaging healthcare professionals through virtual communications to maximize product potential and achieve client objectives while building strong relationships and mai...
1 week ago
Sr. Infrastructure Engineer, TechOps CICD (Remote)
$140K - $215K *
Unlock potential by leading the design and operation of scalable virtualization environments. Drive strategic migrations to modern private cloud solutions while mentoring junior engineers and optimizi...
3 weeks ago
Enterprise Account Executive, Pacific NorthWest
$310K - $330K *
Lead the charge in enterprise sales across the Pacific Northwest, targeting large organizations while maintaining a robust pipeline. Collaborate with teams to execute value-driven sales strategies and...
Reposted 1 week ago
SAP Datasphere Integration Engineer
$110K - $130K *
Drive robust data integration solutions by leveraging SAP Datasphere, cloud platforms, and analytics to enhance enterprise data architecture. Collaborate with cross-functional teams to ensure scalable...
2 days ago
$109K - $165K *
Champion the growth of our Identity Security Solution through expert communication and strategic collaboration with customers and partners, driving sales success and delivering exceptional experiences...
1 week ago
Senior Partner Sales Manager - GCP
$150K - $180K *
Transform partner ecosystems by leading strategic sales initiatives and driving revenue growth. Leverage industry expertise to develop relationships and co-create market strategies that position the o...
Today
Senior Partner Sales Manager - GCP
$150K - $180K *
Unlock your potential by driving revenue through strategic partnerships. Join a results-oriented team to manage client relationships, develop sales strategies, and enhance collaboration for digital tr...
Today
$80K - $128K *
Empower your career by analyzing and managing complex network systems for a large-scale environment, improving connectivity and security protocols while providing technical support and training to a d...
Reposted 1 week ago
Cloud DevSecOps Engineer - SOCEUR
$114K - $252K *
Join us as you develop innovative cloud-native tools, driving software solutions that enhance mission-critical operations. Collaborate with diverse teams to innovate and ensure robust security within...
4 weeks ago
$110K - $130K *
Accelerate progress at the intersection of AI and finance, collaborating with teams to drive innovative solutions and optimize workflows, ensuring compliance and fostering adoption across the organiza...
Reposted 1 week ago
Sr. Production Support Engineer
$100K - $120K *
Lead the charge in ensuring operational excellence for our cloud-based applications, focusing on system stability and performance. Collaborate cross-functionally to resolve issues, mentor junior engin...
Reposted 1 week ago
Senior Engineer - Outage Coordination
$110K - $130K *
Empower a team to coordinate power outages by analyzing impacts and bundling shutdowns effectively. Lead cross-functional meetings, manage project assignments, and drive continuous improvement initiat...
Today
Identity & Access Management (IAM) Engineer
$90K - $130K *
Join a team that's securing access to mission-critical systems through Identity & Access Management. This role focuses on managing identity governance, access control, and single sign-on solutions wit...
Reposted 1 month ago
Senior Director, Global Support
$160K - $200K *
Unlock your potential in a global leadership role, driving innovative customer support strategies and managing multi-tier teams across diverse geographies to elevate service excellence and customer sa...
Yesterday
$85K - $100K *
Empower success by serving as a business-technical advisor, guiding customers through complex software solutions while ensuring seamless integration and operational alignment with the Theatro platform...
2 weeks ago
Senior Vendor Risk Analyst - Remote
$72K - $130K *
Take ownership of third-party risk assessment, coordinating cross-functional collaborations, and ensuring compliance with organizational standards. Support enterprise risk management efforts while ana...
Reposted 2 days ago
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis)
$168K - $200K *
Join us to empower enterprise customers with tailored security solutions, addressing their complex needs through expert technical guidance, engaging demonstrations, and strategic collaboration with sa...
1 week ago
Senior Product Manager, Mobile Ecosystem
$140K - $160K *
Empower mobile innovation by owning product strategy and ecosystem alignment to scale location services globally. Collaborate cross-functionally to ensure seamless integration and market leadership in...
3 weeks ago
Service Delivery Manager (Remote)
$152K - $197K *
Unlock potential by driving service delivery and customer success through strategic leadership and cross-functional collaboration, ensuring program excellence and continuous improvement in complex tec...
Reposted today
$110K - $130K *
Shape the future of asset management by designing and implementing ServiceNow ITAM solutions. Collaborate across teams to enhance asset tracking, ensure compliance, and drive effective lifecycle workf...
2 days ago
Solutions Engineer, Growth - East
$138K - $182K *
Transform customer engagement by delivering expert technical sales support across cloud security platforms, enhancing customer understanding of solutions while collaborating closely with sales executi...
2 weeks ago
Deployed Engineer, International
$106K - $132K *
Accelerate international deployments by serving as the technical lead, ensuring successful integrations and user training. Engage with diverse customers while delivering solutions in fast-paced, missi...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.