Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$130K - $160K *
Reimagine customer success by strategically managing post-launch health system accounts. Drive renewals and growth while building innovative processes and enhancing client engagement through data-driv...
2 weeks ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock potential by delivering high-quality AWS solutions, integrating with existing teams or leading FullStack product development for diverse clients...
Reposted 4 days ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join a dynamic team as a Senior Site Reliability Engineer, where you'll integrate directly with clients or collaborate on FullStack projects, driving innovation and reliability in cloud infrastructure...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Elevate the reliability and performance of cloud infrastructure by integrating into cross-functional teams, leveraging your expertise in SRE and DevOps to drive innovation and deliver exceptional clie...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Shape the future of cloud infrastructure by providing expert Site Reliability Engineering support for clients, driving efficiency and reliability in dynamic production environments while collaborating...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Engage with clients to enhance cloud infrastructure as a Senior Site Reliability Engineer. Collaborate directly with teams to build resilient systems, utilizing cutting-edge technologies in a dynamic...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Advance your career by enhancing the reliability of client systems through integration and innovation. Leverage your expertise in cloud infrastructure while collaborating with teams to build and maint...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Shape the future of cloud infrastructure by leveraging your Site Reliability Engineering expertise. Collaborate with dynamic teams to develop, deliver, and maintain scalable systems for diverse client...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Champion resilient cloud environments by leveraging your SRE and DevOps expertise. Collaborate directly with top-tier clients or innovate within a product team to deliver cutting-edge solutions, while...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Drive innovation as a Senior Site Reliability Engineer, partnering with clients to enhance cloud infrastructure and deliver robust solutions while applying your expertise in modern engineering practic...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join our team as a Senior Site Reliability Engineer, where you'll deliver impactful solutions through client collaboration or product design. Ensure reliable infrastructure and contribute to team goal...
1 week ago
Site Reliability Engineering Manager II
$160K - $200K *
Drive production excellence by managing Site Reliability Engineering, focusing on automation and performance in cloud infrastructure, collaborating with software teams, and mentoring talent for optima...
4 weeks ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock the potential of cloud infrastructure as a Senior Site Reliability Engineer, collaborating with clients directly or within a FullStack product team to enhance system reliability and operational...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock potential by joining a dynamic team as a Senior Site Reliability Engineer, where you'll support cloud infrastructure and deliver innovative solutions alongside top-tier clients and internal tea...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Empower your career by joining a dynamic team as a Senior Site Reliability Engineer, where you'll collaborate directly with clients to optimize cloud infrastructure and develop innovative, scalable so...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Unlock potential by leading the reliability engineering efforts to enhance client infrastructure. Collaborate directly with teams or help design innovative FullStack product solutions, ensuring high-q...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Collaborate with cross-functional teams to innovate and enhance cloud infrastructure, ensuring optimal performance, reliability, and compliance while ensuring seamless delivery of client-focused solut...
Reposted 1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join a dynamic team as a Senior Site Reliability Engineer, enhancing cloud infrastructure for diverse clients. Work in agile environments, leveraging your expertise in AWS, Terraform, and CI/CD to dri...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join a team that's driving innovation in cloud infrastructure as a Senior Site Reliability Engineer. Collaborate closely with clients to enhance their systems through expert site reliability practices...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Develop scalable, reliable cloud infrastructures while integrating with teams or creating solutions. Your expertise will drive client success through operational excellence and innovative deployments...
2 weeks ago
$90K - $120K *
Drive product marketing excellence by owning portfolio strategy, execution, and sales enablement in a high-impact role. Collaborate cross-functionally to create compelling narratives and leverage insi...
Reposted 2 weeks ago
$100K - $130K *
Join a team that's building robust data pipelines and analytics solutions for mission-critical Marine Corps logistics systems. Collaborate with experts to enhance data quality, governance, and perform...
4 weeks ago
Environmental Program Manager, Digital Infrastructure
$90K - $120K *
Drive environmental planning and compliance initiatives for major data center projects, leading a team of professionals to ensure regulatory adherence and effective client engagement in a dynamic, col...
2 weeks ago
$90K - $121K *
Lead security strategy by creating and managing security plans, guiding remediation efforts, and ensuring compliance with federal standards. Collaborate with teams on policies while conducting effecti...
Reposted 4 days ago
$68K - $93K *
Lead the charge in delivering customer-focused solutions as a Product Owner, aligning Salesforce capabilities with business goals across various clouds and ensuring effective stakeholder collaboration...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.