Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$172K - $202K *

Lead the charge in delivering expert guidance on identity and access management technologies, focusing on architecting solutions and producing actionable research to enhance client performance and sec...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Grow your career with a dynamic team as you lead multiple Workday engagements, building strong client partnerships and driving project success through innovation and strategic delivery across various...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Take ownership of comprehensive SQL database administration, providing Tier II and III support for various databases. Conduct proactive monitoring, ensure backup integrity, and facilitate database mod...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to engaging healthcare professionals through virtual communications to maximize product potential and achieve client objectives while building strong relationships and mai...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $215K *

Unlock potential by leading the design and operation of scalable virtualization environments. Drive strategic migrations to modern private cloud solutions while mentoring junior engineers and optimizi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$310K - $330K *

Lead the charge in enterprise sales across the Pacific Northwest, targeting large organizations while maintaining a robust pipeline. Collaborate with teams to execute value-driven sales strategies and...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive robust data integration solutions by leveraging SAP Datasphere, cloud platforms, and analytics to enhance enterprise data architecture. Collaborate with cross-functional teams to ensure scalable...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $165K *

Champion the growth of our Identity Security Solution through expert communication and strategic collaboration with customers and partners, driving sales success and delivering exceptional experiences...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform partner ecosystems by leading strategic sales initiatives and driving revenue growth. Leverage industry expertise to develop relationships and co-create market strategies that position the o...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock your potential by driving revenue through strategic partnerships. Join a results-oriented team to manage client relationships, develop sales strategies, and enhance collaboration for digital tr...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $128K *

Empower your career by analyzing and managing complex network systems for a large-scale environment, improving connectivity and security protocols while providing technical support and training to a d...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$114K - $252K *

Join us as you develop innovative cloud-native tools, driving software solutions that enhance mission-critical operations. Collaborate with diverse teams to innovate and ensure robust security within...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Accelerate progress at the intersection of AI and finance, collaborating with teams to drive innovative solutions and optimize workflows, ensuring compliance and fostering adoption across the organiza...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in ensuring operational excellence for our cloud-based applications, focusing on system stability and performance. Collaborate cross-functionally to resolve issues, mentor junior engin...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower a team to coordinate power outages by analyzing impacts and bundling shutdowns effectively. Lead cross-functional meetings, manage project assignments, and drive continuous improvement initiat...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $130K *

Join a team that's securing access to mission-critical systems through Identity & Access Management. This role focuses on managing identity governance, access control, and single sign-on solutions wit...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Unlock your potential in a global leadership role, driving innovative customer support strategies and managing multi-tier teams across diverse geographies to elevate service excellence and customer sa...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$85K - $100K *

Empower success by serving as a business-technical advisor, guiding customers through complex software solutions while ensuring seamless integration and operational alignment with the Theatro platform...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $130K *

Take ownership of third-party risk assessment, coordinating cross-functional collaborations, and ensuring compliance with organizational standards. Support enterprise risk management efforts while ana...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$168K - $200K *

Join us to empower enterprise customers with tailored security solutions, addressing their complex needs through expert technical guidance, engaging demonstrations, and strategic collaboration with sa...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Empower mobile innovation by owning product strategy and ecosystem alignment to scale location services globally. Collaborate cross-functionally to ensure seamless integration and market leadership in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$152K - $197K *

Unlock potential by driving service delivery and customer success through strategic leadership and cross-functional collaboration, ensuring program excellence and continuous improvement in complex tec...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Shape the future of asset management by designing and implementing ServiceNow ITAM solutions. Collaborate across teams to enhance asset tracking, ensure compliance, and drive effective lifecycle workf...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $182K *

Transform customer engagement by delivering expert technical sales support across cloud security platforms, enhancing customer understanding of solutions while collaborating closely with sales executi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $132K *

Accelerate international deployments by serving as the technical lead, ensuring successful integrations and user training. Engage with diverse customers while delivering solutions in fast-paced, missi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.