Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sales Engineer, Enterprise (SoCal)
$154K - $182K *
Help us tackle complex email security challenges as the technical lead for Enterprise sales opportunities, communicating value-driven business cases to engage stakeholders and drive successful outcome...
Today
Senior Consultant - MyChart Analyst - Remote
$90K - $130K *
Join a team that champions Epic solutions, driving client success through expertise, project leadership, and collaborative problem-solving. Your role will be pivotal in implementing tailored strategie...
1 week ago
Senior Software Development Engineer
$110K - $140K *
Elevate software development practices by designing high-quality, scalable solutions. Collaborate across teams to modernize revenue-critical systems while honing your skills in full-stack development...
2 weeks ago
$80K - $120K *
Engage in strategic sales initiatives to target new customers and expand existing accounts, driving growth and market presence through innovative AVEVA solutions while achieving sales goals and buildi...
1 week ago
SR LEAD INFORMATION SECURITY AUDITOR
$105K - $155K *
Shape the future of compliance audit controls by coordinating activities, ensuring information security adherence, and collaborating with diverse teams to manage multiple compliance programs effective...
1 week ago
Account Consultant III - Public Sector (Remote)
$89K - $145K *
Unlock potential by driving revenue and nurturing client relationships with complex accounts in the public sector. Lead initiatives for growth and achieve sales targets through strategic account manag...
Reposted 4 days ago
HealthShare Integration Engineer (Remote Opportunity)
$90K - $120K *
Engage in the support and optimization of enterprise healthcare integration systems, leveraging extensive experience in InterSystems platforms within collaborative DevSecOps environments to enhance op...
3 weeks ago
$170K - $245K *
Take ownership of integrating security in CI/CD pipelines, ensuring secure cloud operations while empowering engineering teams at speed. Collaborate to fortify security architecture and manage vulnera...
1 week ago
$120K - $150K *
Optimize high-performance search solutions by designing scalable components using Scala 2, Java, and Play Framework. Collaborate in an agile environment to enhance search technologies and ensure syste...
Reposted today
Scientist, Advanced Clinical Innovation Partnerships (ACIP), IGTS, West
$113K - $181K *
Lead cutting-edge clinical data and AI initiatives with top hospitals to drive innovation in image-guided therapy. Partner with key stakeholders to translate clinical needs into impactful, scalable so...
Reposted 2 weeks ago
$75K - $100K *
Launch strategic initiatives to secure new enterprise accounts, driving order intake and building lasting customer relationships within the laboratory solutions sector. Engage with C-level executives...
Reposted yesterday
Sr Channel Account Manager - Northeast
$164K - $180K *
Explore an impactful role driving VAR channel strategy across the East U.S. Lead partner recruitment and enablement while collaborating with sales and marketing to maximize revenue opportunities in a...
2 weeks ago
Solution Consultant, Cloud Platform Development and Integration
$128K - $168K *
Shape the future of customer success by delivering expert guidance on complex Atlassian solutions, helping organizations overcome challenges and maximize their investment in cloud technologies through...
3 weeks ago
AI Expert Senior Software Engineer - Healthcare Analytics - Remote
$79K - $178K *
Accelerate progress at the forefront of healthcare innovation by designing and building robust cloud-native data processing pipelines, enhancing patient care through advanced AI solutions in EHR and R...
4 weeks ago
$59K - $110K *
Champion the growth of partners in the Hyperscale/Data Center market by enhancing relationships, driving revenue, and fostering strategic sales initiatives while ensuring seamless customer experiences...
2 weeks ago
Manager, Security Incident Response Team (USA)
$150K - $235K *
Lead the charge in managing a dynamic incident response team, ensuring quality investigations and proactive threat hunting while driving continuous improvement and fostering a high-performance culture...
3 weeks ago
Talent Intelligence & Enablement Strategist - Remote
$96K - $161K *
Lead talent development strategies by identifying skill gaps and creating impactful learning solutions. Collaborate with leaders and HR to align initiatives with business goals, fostering growth and e...
Reposted 1 week ago
Sr. Manager, Cloud Engineering - CTIO (Hybrid)
$160K - $250K *
Build and scale innovative cloud solutions by leading teams, enhancing architecture, and driving technical decisions, while fostering a collaborative, high-performance environment that embraces contin...
2 weeks ago
$140K - $180K *
Unlock potential by managing the full sales cycle, driving partnerships with AI leaders, and navigating complex enterprise environments to foster adoption and expansion of B2B software solutions...
Today
Systems Management Analyst - Remote
$72K - $130K *
Optimize operational support for Facets applications, managing system health, job scheduling, and incident resolution. Work remotely to enhance service availability and ensure smooth functioning of la...
1 week ago
$100K - $130K *
Drive automation and optimization of our infrastructure while collaborating with global engineering teams to enhance software delivery and ensure system reliability in a fast-paced, innovative environ...
Reposted 2 days ago
Senior Consultant - NERC CIP SME
$89K - $148K *
Partner with us to design and implement secure architectures for enterprise environments, ensuring compliance with regulatory frameworks and cybersecurity best practices through expert collaboration a...
1 week ago
$90K - $120K *
Drive innovation in application optimization across iOS, Android, and Windows. Collaborate with teams to troubleshoot and enhance performance while ensuring seamless integration and user experience in...
3 days ago
Member of Technical Staff (Product Engineer)
$120K - $150K *
Join as a key team member to design and build AI-native products, transforming ideas into reliable, high-performance systems. Collaborate across domains to deliver innovative user experiences while ma...
2 weeks ago
Group Account Supervisor - Market Access Marketing
$92K - $128K *
Lead the charge in comprehensive client management and project execution, ensuring strategic direction, high-quality deliverables, and effective collaboration with cross-functional teams to drive busi...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.