Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Technical Account Manager
$148K - $170K *
Partner with us to enhance cybersecurity operations as a Senior Technical Account Manager, bridging the gap between our AI-driven product and diverse clients, ensuring outstanding customer experiences...
2 weeks ago
$80K - $95K *
Shape a safe workplace by overseeing EHS programs, ensuring compliance with standards, and cultivating a strong safety culture through training and proactive measures. Collaborate with teams to drive...
Reposted 4 weeks ago
$110K - $130K *
Champion innovation by architecting and implementing advanced network infrastructures, mentoring engineers, and ensuring top-tier delivery across diverse environments while driving process improvement...
1 week ago
Software Engineer - Customer Service Platform
$388K - $500K+*
Join our dynamic team to innovate and elevate the consumer help center experience for millions. As a full stack engineer, you'll build and enhance scalable solutions while collaborating with cross-fun...
1 week ago
$130K - $170K *
Collaborate with cross-functional teams to optimize product experiences for clinicians, driving AI-native solutions for teletherapy services that enhance support for children with diverse needs while...
Yesterday
$150K - $180K *
Elevate your career by driving enterprise sales initiatives. You'll build lasting relationships, negotiate complex deals, and collaborate cross-functionally to exceed sales targets, impacting our exis...
Reposted 3 weeks ago
$150K - $180K *
Accelerate growth by identifying and securing enterprise accounts while building lasting relationships. Lead sales strategies, negotiate multi-million dollar deals, and collaborate across teams to enh...
Reposted 3 weeks ago
Cybersecurity Analyst II | Secure Solutions Enablement (Remote)
$90K - $130K *
Join a team that's committed to enhancing application security and compliance in a fast-paced retail environment. As an SSE Analyst II, you will drive risk remediation and collaborate with cross-funct...
2 weeks ago
$95K - $115K *
Lead the charge in ensuring the reliability and security of enterprise APIs through rigorous testing and collaboration with cross-functional teams in a complex mission environment to support federal a...
Reposted 4 weeks ago
Customer Success Manager (Public Sector)
$90K - $110K *
Transform post-sales interactions with U.S. public sector clients, ensuring customer satisfaction and platform adoption. Drive success through strategic engagement and relationship-building to meet un...
2 weeks ago
Senior Forward Deployed Engineer
$120K - $145K *
Engage with enterprise customers by translating complex workflows into robust AI-driven solutions. You will manage post-sale implementations, ensuring technical excellence and customer satisfaction th...
3 weeks ago
Senior Proposal Writer (Remote)
$130K - $135K *
Transform proposal strategies by crafting compelling content, collaborating with teams, and ensuring alignment with solicitation requirements while managing multiple projects and deadlines effectively...
3 weeks ago
$163K - $224K *
Lead the charge in developing innovative software solutions, guiding cross-functional teams in delivering exceptional healthcare technology products to enhance patient outcomes and streamline claim pr...
1 week ago
Principal Forward Deployed Engineer
$150K - $180K *
Lead impactful AI solutions by partnering with clients, driving innovation, and delivering customized engineering expertise. Empower teams to enhance collaboration and operational efficiency through c...
3 weeks ago
$100K - $120K *
Champion a culture of quality and compliance by leading the Field Service quality team. Drive continuous improvement initiatives, enhance customer satisfaction, and ensure alignment with global qualit...
2 weeks ago
Epic MyChart Senior Consultant
$110K - $130K *
Unlock potential by leveraging your Epic consulting expertise to optimize EHR systems, enhance care delivery, and drive patient engagement initiatives in healthcare organizations. Collaborate with cli...
1 week ago
Account Executive, SMB and Mid-Market
$100K - $120K *
Accelerate growth by driving new customer acquisition for our SMB and Mid-Market segment. This high-velocity role requires you to manage a multitude of deals, streamline sales cycles, and partner effe...
6 days ago
Sr. Delivery Manager (AI/ML Program Delivery)
$135K - $160K *
Accelerate progress at the forefront of AI/ML by guiding strategic initiatives, ensuring seamless project delivery, and collaborating with clients to leverage cutting-edge technology and architecture...
3 weeks ago
Senior Manager, Technical Support
$105K - $145K *
Lead the global technical support function, enhancing service quality and efficiency through metrics-driven management, team development, and AI tools. Drive improvement initiatives to positively impa...
4 weeks ago
Technical Writer III - Product Docs (Hybrid, Toronto)
$100K - $165K *
Join a dynamic team as a Technical Writer III, leveraging your expertise in crafting user-centered documentation. Collaborate with cross-functional partners to define and elevate writing standards, wh...
Yesterday
Principal Forward Deployed Engineer
$209K - $273K *
Lead the charge in developing innovative AI solutions, collaborating cross-functionally, and driving impactful results for customers. Empower teams through mentorship while navigating complex environm...
3 weeks ago
Software Engineer (L6), Platform Security
$499K - $500K+*
Shape the future of system security by architecting robust solutions for edge and gaming appliances. Collaborate across teams to enhance security measures while ensuring high performance and efficienc...
2 weeks ago
$110K - $130K *
Help us empower our clients by leading network design and implementation. You will drive technological excellence and mentor junior engineers while ensuring high-quality delivery across complex networ...
2 weeks ago
Account Executive, Enterprise Healthcare
$110K - $130K *
Drive innovative solutions in healthcare sales by partnering with top health systems to address their growth and patient acquisition challenges through strategic consulting and relationship-building...
2 weeks ago
$85K - $115K *
Unlock potential by serving as the technical liaison for clients, driving implementations and resolving complex issues through collaboration with internal teams to maximize platform value and enhance...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.