Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$154K - $182K *

Help us tackle complex email security challenges as the technical lead for Enterprise sales opportunities, communicating value-driven business cases to engage stakeholders and drive successful outcome...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that champions Epic solutions, driving client success through expertise, project leadership, and collaborative problem-solving. Your role will be pivotal in implementing tailored strategie...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $140K *

Elevate software development practices by designing high-quality, scalable solutions. Collaborate across teams to modernize revenue-critical systems while honing your skills in full-stack development...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Engage in strategic sales initiatives to target new customers and expand existing accounts, driving growth and market presence through innovative AVEVA solutions while achieving sales goals and buildi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $155K *

Shape the future of compliance audit controls by coordinating activities, ensuring information security adherence, and collaborating with diverse teams to manage multiple compliance programs effective...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $145K *

Unlock potential by driving revenue and nurturing client relationships with complex accounts in the public sector. Lead initiatives for growth and achieve sales targets through strategic account manag...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Engage in the support and optimization of enterprise healthcare integration systems, leveraging extensive experience in InterSystems platforms within collaborative DevSecOps environments to enhance op...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $245K *

Take ownership of integrating security in CI/CD pipelines, ensuring secure cloud operations while empowering engineering teams at speed. Collaborate to fortify security architecture and manage vulnera...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Optimize high-performance search solutions by designing scalable components using Scala 2, Java, and Play Framework. Collaborate in an agile environment to enhance search technologies and ensure syste...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$113K - $181K *

Lead cutting-edge clinical data and AI initiatives with top hospitals to drive innovation in image-guided therapy. Partner with key stakeholders to translate clinical needs into impactful, scalable so...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$75K - $100K *

Launch strategic initiatives to secure new enterprise accounts, driving order intake and building lasting customer relationships within the laboratory solutions sector. Engage with C-level executives...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$164K - $180K *

Explore an impactful role driving VAR channel strategy across the East U.S. Lead partner recruitment and enablement while collaborating with sales and marketing to maximize revenue opportunities in a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $168K *

Shape the future of customer success by delivering expert guidance on complex Atlassian solutions, helping organizations overcome challenges and maximize their investment in cloud technologies through...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$79K - $178K *

Accelerate progress at the forefront of healthcare innovation by designing and building robust cloud-native data processing pipelines, enhancing patient care through advanced AI solutions in EHR and R...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$59K - $110K *

Champion the growth of partners in the Hyperscale/Data Center market by enhancing relationships, driving revenue, and fostering strategic sales initiatives while ensuring seamless customer experiences...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $235K *

Lead the charge in managing a dynamic incident response team, ensuring quality investigations and proactive threat hunting while driving continuous improvement and fostering a high-performance culture...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $161K *

Lead talent development strategies by identifying skill gaps and creating impactful learning solutions. Collaborate with leaders and HR to align initiatives with business goals, fostering growth and e...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $250K *

Build and scale innovative cloud solutions by leading teams, enhancing architecture, and driving technical decisions, while fostering a collaborative, high-performance environment that embraces contin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $180K *

Unlock potential by managing the full sales cycle, driving partnerships with AI leaders, and navigating complex enterprise environments to foster adoption and expansion of B2B software solutions...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $130K *

Optimize operational support for Facets applications, managing system health, job scheduling, and incident resolution. Work remotely to enhance service availability and ensure smooth functioning of la...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Drive automation and optimization of our infrastructure while collaborating with global engineering teams to enhance software delivery and ensure system reliability in a fast-paced, innovative environ...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$89K - $148K *

Partner with us to design and implement secure architectures for enterprise environments, ensuring compliance with regulatory frameworks and cybersecurity best practices through expert collaboration a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $120K *

Drive innovation in application optimization across iOS, Android, and Windows. Collaborate with teams to troubleshoot and enhance performance while ensuring seamless integration and user experience in...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Join as a key team member to design and build AI-native products, transforming ideas into reliable, high-performance systems. Collaborate across domains to deliver innovative user experiences while ma...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $128K *

Lead the charge in comprehensive client management and project execution, ensuring strategic direction, high-quality deliverables, and effective collaboration with cross-functional teams to drive busi...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.