Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Epic Team Lead "HIM" Emphasis (Telecommute within 100 miles)
$90K - $120K *
Unlock potential by leveraging your expertise in Epic systems to enhance workflows and support clinical operations. Collaborate with teams to ensure timely EMR maintenance, training, and project imple...
2 weeks ago
Connectivity Integration Lead, Data Center Infrastructure
$130K - $180K *
Transform connectivity across multiple data centers by leading integration efforts, ensuring standardization, mitigating risk, and delivering projects on schedule while fostering collaboration with cr...
3 weeks ago
$90K - $130K *
Transform client relationships and drive net-new revenue in a fast-paced environment by managing the full sales lifecycle and collaborating across teams to close complex ServiceNow service opportuniti...
4 weeks ago
Healthcare Tech Senior Associate - Epic Referrals
$90K - $120K *
Transform healthcare operations by optimizing Epic systems through collaboration with technical and project management teams, driving data-driven solutions to enhance workflows and patient outcomes in...
3 weeks ago
$223K - $253K *
Drive success by cultivating relationships with high-value customers, crafting strategic sales plans, and collaborating with cross-functional teams to boost enterprise sales and exceed client expectat...
3 weeks ago
Field Sales Engineer, Southern NJ
$120K - $130K *
Join a team that's integral to driving sales growth through technological expertise and collaboration. You will support diverse pre- and post-sales initiatives while engaging with clients in Southern...
Reposted today
Engineering Manager, Customer Support
$135K - $150K *
Lead the charge in revolutionizing service engineering operations. Manage a diverse team, overseeing multiple projects that enhance system performance and reliability, while driving innovative solutio...
2 weeks ago
$190K - $240K *
Join a dynamic team as you partner with account managers to drive cybersecurity transformation initiatives. Leverage your technical expertise to design solutions that meet customer needs and build tru...
4 weeks ago
Account Executive (Mid-Atlantic)
$130K - $150K *
Drive business growth by managing accounts and expanding product solutions, focusing on strategy execution and relationship management to achieve sales objectives while collaborating cross-functionall...
Reposted yesterday
Principal, Public Sector Compliance Program Manager
$245K - $260K *
Transform public sector compliance by leading a high-impact program that aligns regulatory standards with organizational strategy. Collaborate with cross-functional teams to ensure adherence to federa...
3 weeks ago
Workday Integration Student Senior Architect
$169K - $214K *
Shape innovative Workday Student integration solutions as a Senior Architect, guiding technical strategies and collaborating with client teams to enhance project success. Excel in practice innovation...
Reposted yesterday
$70K - $95K *
Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...
3 days ago
$100K - $130K *
Unlock potential by designing and implementing scalable cloud solutions on AWS, transforming legacy infrastructures into modern cloud-native architectures to enhance data analytics and operational eff...
4 weeks ago
EHS Business Partner (Remote w/ Travel)
$90K - $120K *
Redefine safety leadership as you advance EHS strategy and execution. Partner with teams to foster a proactive safety culture, manage compliance, and shape impactful environmental health practices acr...
2 weeks ago
Senior Cybersecurity Specialist (EMSS)
$115K - $165K *
Optimally lead cybersecurity initiatives for commercial satellite communication systems, ensuring compliance and resilience against evolving threats while collaborating with a dedicated team to delive...
Reposted 1 week ago
$130K - $260K *
Lead technical evolution in fault-tolerant orchestration for enterprise-scale systems, shaping designs and strategies to enhance workflow recovery and resilience across diverse applications and teams...
1 week ago
$83K - $104K *
Advance your engineering skills by collaborating on diverse low voltage projects, producing essential documents, and working with a dynamic team. Benefit from mentorship to enhance design capabilities...
2 weeks ago
Senior Manager, Dedicated Product Support
$110K - $125K *
Grow your career with a Senior Manager role leading a dedicated product support team. Manage complex escalations, elevate customer experience, and drive operational improvements for strategic accounts...
1 week ago
$174K - $389K *
Elevate enterprise sales by partnering with HR leaders to implement employee engagement solutions, driving growth and strengthening workplace culture through consultative selling and strategic territo...
Yesterday
Named Account Manager, Enterprise
$90K - $130K *
Engage with named accounts to drive sales, develop strategy, and foster executive relationships, while achieving quarterly goals through a robust pipeline and effective negotiations in a fast-paced te...
3 weeks ago
Named Account Manager, Enterprise
$200K - $270K *
Manage direct sales engagements within assigned Named Accounts to drive growth, develop executive relationships, generate pipelines, and coordinate proposals. Achieve sales goals with a focus on under...
3 weeks ago
Named Account Manager, Enterprise
$200K - $270K *
Unlock potential by driving direct sales engagements with key Named Accounts. Manage territory plans to enhance Fortinet product deployment and foster executive relationships, leveraging insights to m...
3 weeks ago
Named Account Manager, Enterprise
$90K - $130K *
Join a team that drives direct sales initiatives within Named Accounts, focusing on deploying innovative solutions while building strong executive relationships to exceed sales targets...
3 weeks ago
Named Account Manager, Enterprise
$90K - $130K *
Accelerate growth by managing key sales engagements, developing executive relationships, and creating strategic territory plans to drive Fortinet product deployments and achieve sales targets within d...
3 weeks ago
Solutions Consulting Manager, New Logos
$132K - $233K *
Shape the future of customer engagement by leading an innovative Solutions Consulting team, driving AI-first strategies that enhance technical sales engagements and streamline new logo acquisition in...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.