Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $120K *

Join a team that's dedicated to driving customer success for public sector accounts. Manage the complete customer lifecycle, acting as a strategic partner to ensure retention, adoption, and growth whi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $130K *

Join a dynamic team to recommend and implement customized ERP solutions that drive business efficiency. Collaborate with cross-functional teams to deliver engaging product demonstrations and enhance c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Shape the future of enterprise security by designing and managing network security systems across cloud and hybrid environments. Collaborate with teams to enhance security protocols and respond to inc...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $159K *

Shape the future of enterprise security by administering IBM z/OS IAM programs. Collaborate with teams to enhance access controls, manage identity lifecycles, and ensure compliance with security polic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Drive the evolution of enterprise-grade virtual workspace solutions. Lead design, engineering, and optimization across cloud platforms, ensuring security, scalability, and operational efficiency while...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $250K *

Unlock potential by leading innovative solutions for cutting-edge AI acceleration. Drive strategic customer engagements, optimize performance, and co-develop industry-leading applications within a fas...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $155K *

Join a team that's pioneering reliability strategies for automated warehouse operations, ensuring peak performance and safety during startup and expansion. Drive enterprise-wide initiatives that enhan...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$109K - $142K *

Join a team that is transforming IT services through innovative applications engineering. Lead our ITSM platform, manage cross-functional collaborations, and drive automation to enhance support across...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Develop strategic partnerships by transforming qualified leads into lasting client relationships. Drive the entire sales cycle from prospecting to negotiation, ensuring consistent achievement of reven...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$96K - $139K *

Lead the charge in enterprise data architecture and governance for a Medicaid EDW, ensuring robust data management and compliance. Collaborate across teams to enhance metadata practices and support st...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Innovate sales strategies to drive growth in service sectors across AMER. Engage executives, develop key relationships, and leverage your expertise to turn prospects into revenue while maximizing exis...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $166K *

Join a team that's committed to enhancing client experiences and achieving operational excellence. As a key player, you'll leverage your expertise to empower customers and drive Profitable Growth acro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$114K - $148K *

Lead the charge in enhancing cloud operations by developing scalable, automated solutions and mentoring engineers. Collaborate globally to optimize processes, improve reliability, and ensure operation...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$143K - $149K *

Join a team that drives high-impact marketing programs by managing and enhancing our internal marketing agency. Lead a diverse group of professionals in executing creative campaigns and ensuring opera...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$87K - $137K *

Shape the future of enterprise sales by driving revenue growth through strategic account management, mastering the sales cycle, and delivering solution-oriented approaches to meet unique business need...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $193K *

Manage multi-team engineering initiatives, driving accountability for delivery and quality. Elevate engineering practices within a hybrid Agile model while mentoring teams to embrace ownership and fos...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $322K *

Lead the charge in delivering next-gen AI Storage Computing Platforms by orchestrating multi-functional teams and driving complex hardware and software integrations from concept to production, ensurin...

US-AnywhereRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$125K - $150K *

Drive application reliability by improving codebase performance and support systems integration. Collaborate across teams to ensure robust observability, facilitate incident response, and automate ope...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Manage comprehensive assessments of naval ship repair and shipbuilding, providing strategic insights and performance analysis to senior executives. Act as primary contact for program area, ensuring ef...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's shaping the future of Risk Solutions sales in the Financial Services sector. Drive growth by identifying opportunities, collaborating with executives, and delivering tailored soluti...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Partner with us to design and implement secure analytics dashboards, visualizations, and operational interfaces for a federal enterprise platform, ensuring responsive and maintainable user experiences...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $162K *

Join a dynamic team to optimize network security platforms, ensuring robust protection and performance in a large-scale enterprise environment, while leading technical resolutions and continuous impro...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join our team to lead complex, multi-country e-invoicing and tax compliance projects for enterprise clients. You’ll manage stakeholder relationships, deliver high-quality implementations, and ensure c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $92K *

Unlock potential by driving enterprise-wide Problem Management, enhancing service reliability through data-driven Root Cause Analysis and proactive solutions, while collaborating with cross-functional...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $158K *

Champion innovative solutions as a Microsoft Endpoint Management Engineer, supporting the Department of the Air Force in enhancing IT services. Collaborate in designing and managing a scalable MECM in...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.