Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Unlock potential by leveraging your expertise in Epic systems to enhance workflows and support clinical operations. Collaborate with teams to ensure timely EMR maintenance, training, and project imple...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $180K *

Transform connectivity across multiple data centers by leading integration efforts, ensuring standardization, mitigating risk, and delivering projects on schedule while fostering collaboration with cr...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $130K *

Transform client relationships and drive net-new revenue in a fast-paced environment by managing the full sales lifecycle and collaborating across teams to close complex ServiceNow service opportuniti...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Transform healthcare operations by optimizing Epic systems through collaboration with technical and project management teams, driving data-driven solutions to enhance workflows and patient outcomes in...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$223K - $253K *

Drive success by cultivating relationships with high-value customers, crafting strategic sales plans, and collaborating with cross-functional teams to boost enterprise sales and exceed client expectat...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $130K *

Join a team that's integral to driving sales growth through technological expertise and collaboration. You will support diverse pre- and post-sales initiatives while engaging with clients in Southern...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$135K - $150K *

Lead the charge in revolutionizing service engineering operations. Manage a diverse team, overseeing multiple projects that enhance system performance and reliability, while driving innovative solutio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$190K - $240K *

Join a dynamic team as you partner with account managers to drive cybersecurity transformation initiatives. Leverage your technical expertise to design solutions that meet customer needs and build tru...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $150K *

Drive business growth by managing accounts and expanding product solutions, focusing on strategy execution and relationship management to achieve sales objectives while collaborating cross-functionall...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$245K - $260K *

Transform public sector compliance by leading a high-impact program that aligns regulatory standards with organizational strategy. Collaborate with cross-functional teams to ensure adherence to federa...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$169K - $214K *

Shape innovative Workday Student integration solutions as a Senior Architect, guiding technical strategies and collaborating with client teams to enhance project success. Excel in practice innovation...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Unlock potential by designing and implementing scalable cloud solutions on AWS, transforming legacy infrastructures into modern cloud-native architectures to enhance data analytics and operational eff...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Redefine safety leadership as you advance EHS strategy and execution. Partner with teams to foster a proactive safety culture, manage compliance, and shape impactful environmental health practices acr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $165K *

Optimally lead cybersecurity initiatives for commercial satellite communication systems, ensuring compliance and resilience against evolving threats while collaborating with a dedicated team to delive...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $260K *

Lead technical evolution in fault-tolerant orchestration for enterprise-scale systems, shaping designs and strategies to enhance workflow recovery and resilience across diverse applications and teams...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$83K - $104K *

Advance your engineering skills by collaborating on diverse low voltage projects, producing essential documents, and working with a dynamic team. Benefit from mentorship to enhance design capabilities...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $125K *

Grow your career with a Senior Manager role leading a dedicated product support team. Manage complex escalations, elevate customer experience, and drive operational improvements for strategic accounts...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$174K - $389K *

Elevate enterprise sales by partnering with HR leaders to implement employee engagement solutions, driving growth and strengthening workplace culture through consultative selling and strategic territo...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Engage with named accounts to drive sales, develop strategy, and foster executive relationships, while achieving quarterly goals through a robust pipeline and effective negotiations in a fast-paced te...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $270K *

Manage direct sales engagements within assigned Named Accounts to drive growth, develop executive relationships, generate pipelines, and coordinate proposals. Achieve sales goals with a focus on under...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $270K *

Unlock potential by driving direct sales engagements with key Named Accounts. Manage territory plans to enhance Fortinet product deployment and foster executive relationships, leveraging insights to m...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that drives direct sales initiatives within Named Accounts, focusing on deploying innovative solutions while building strong executive relationships to exceed sales targets...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Accelerate growth by managing key sales engagements, developing executive relationships, and creating strategic territory plans to drive Fortinet product deployments and achieve sales targets within d...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $233K *

Shape the future of customer engagement by leading an innovative Solutions Consulting team, driving AI-first strategies that enhance technical sales engagements and streamline new logo acquisition in...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.