Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Advisory Services Analyst - Remote
$60K - $107K *
Drive impactful healthcare consulting initiatives while collaborating cross-functionally to enhance client operations and innovate delivery through AI-driven strategies. Leverage your analysis skills...
1 week ago
CyberSecurity Consultant | Contractor
$110K - $130K *
Collaborate with clients to craft and implement cybersecurity strategies, ensuring effective security frameworks and controls while leading integration projects in a flexible remote environment for op...
1 week ago
Senior Research Engineer, Threat Intelligence
$140K - $180K *
Contribute to cutting-edge threat intelligence by transforming research outputs into actionable production artifacts. Collaborate with cross-functional teams to enhance security detection systems and...
6 days ago
Senior QA Engineer, Agent Security
$120K - $140K *
Join a team that's dedicated to ensuring quality and reliability for complex cross-platform products. Drive test infrastructure development and contribute to seamless user experiences across diverse e...
6 days ago
Senior Virtualization Engineer - Travel - Secret or Top Secret clearance
$130K - $160K *
Empower your career by deploying and managing VMware Cloud Foundation solutions. This role demands extensive travel and expertise in robust VMware environments, ensuring secure, compliant infrastructu...
2 weeks ago
Embedded Software Developer - Product Enablement
$100K - $130K *
Join a team that's leveraging your C/C++ expertise to develop advanced embedded solutions. Drive the customization, optimization, and reliability of high-quality drivers within safety-critical environ...
Yesterday
Sr. Software Engineer - AI Platforms and Automation
$140K - $200K *
Drive the evolution of internal software platforms, enhance AI solutions, and support reliable production systems that leverage cutting-edge technology for health initiatives while collaborating effec...
1 week ago
Sr. Software Engineer - AI Platforms and Automation
$140K - $200K *
Join as a Senior Software Engineer to enhance internal platforms, integrate AI technologies, and ensure reliable production systems while collaborating with cross-functional teams to meet evolving bus...
2 weeks ago
Application Engineer (Technical Sales) - Defense
$108K - $181K *
Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...
Reposted 2 weeks ago
Account Executive, Enterprise Customer Sales
$124K - $133K *
Join us to drive enterprise success by managing vital customer relationships, optimizing contract renewals, and collaborating with diverse teams to enhance platform adoption and revenue growth for key...
2 weeks ago
$125K *
Join a dynamic team to drive sales success by providing expert technical guidance and client solutions in the commercial real estate sector, enhancing workflows with an AI-first approach while collabo...
2 weeks ago
$115K - $135K *
Shape the future of clinical safety by analyzing antibiotic use and engaging with health organizations. Leverage your expertise to enhance medication safety across diverse healthcare settings and supp...
1 week ago
$100K - $120K *
Lead the design, implementation, and maintenance of secure, high-performance networks, ensuring alignment with client needs and enhancing service delivery while mentoring junior team members and colla...
Yesterday
Field Sales Representative III
$92K - $185K *
Elevate our sales strategy by defining markets and nurturing key relationships. This role centers on strategic planning, customer engagement, and sales growth within the electronics industry...
4 days ago
Channel Account Manager, US East
$110K - $130K *
Empower strategic partnerships with key channel partners, driving growth through effective relationship management, enablement programs, and joint initiatives, all while promoting DoiT's innovative cl...
Reposted 6 days ago
Senior Analyst, Workday Integrations & Reporting
$125K - $171K *
Reimagine HR technology solutions by optimizing Workday integrations and reporting. Collaborate with cross-functional teams to ensure seamless data exchange, providing advanced insights and analytical...
5 days ago
Lead IT Systems Engineer - Public Sector
$111K - $148K *
Unlock potential by leading hands-on system integration projects, optimizing solutions, and collaborating across teams to enhance operational efficiency in an AI-driven environment...
1 week ago
Lead IT Systems Engineer - Public Sector
$116K - $155K *
Transform the future of networking by leading hands-on system integration; design, implement, and optimize solutions. Collaborate across teams to enhance efficiencies and deliver top-tier operational...
Reposted 2 weeks ago
Enterprise/ Strategic Account Executive
$150K - $175K *
Drive revenue growth by securing new enterprise accounts and expanding existing client relationships in the hospitality sector. Collaborate with teams to execute strategic plans and enhance customer s...
4 weeks ago
Senior Sales Engineer - Healthcare (Remote South Atlantic)
$105K - $158K *
Support the sales engineering team in driving technical strategies for Healthcare accounts. Build relationships across teams while working with advanced technology to enhance sales solutions, contribu...
3 weeks ago
$95K - $105K *
Shape innovative customer solutions leveraging your ServiceNow expertise, collaborating with stakeholders to translate business needs into technical specifications and overseeing project deliveries to...
3 weeks ago
$64K - $100K *
Join a team that's dedicated to ensuring IT security across diverse platforms. You'll manage access requests, provide troubleshooting support, and help shape security processes. Your expertise will pl...
2 weeks ago
Principal Product Commercialization Specialist - Channels
$135K - $160K *
Join a dynamic team to strategize and optimize product commercialization for channels. Drive market insights and cross-functional collaboration to elevate product launches and ensure alignment with co...
Reposted yesterday
Principal AI Security Specialist - Central
$175K - $251K *
Unlock the potential of AI security by drawing on deep expertise and consultative skills. Collaborate with enterprise leaders to craft strategies that enhance data protection while navigating complex...
2 weeks ago
Senior Director, OEM Technology Partnerships
$198K - $265K *
Lead strategic partnerships and grow global initiatives with technology partners to drive revenue and enhance operational effectiveness while building a high-performance team dedicated to achieving pe...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.