Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Engineer II - Systems Design (Integration, Linux + Programming)
$70K - $205K *
Join a team that's shaping innovative solutions in networked systems integration. Leverage your Linux administration and scripting skills to enhance performance and streamline processes across diverse...
1 week ago
Strategic SaaS Sales Engineer (Remote - USA West)
$93K - $230K *
Support sales efforts by engaging with customers, delivering technical insights, and driving revenue growth. Collaborate with sales teams to develop strategies and build strong relationships that ensu...
4 weeks ago
$102K - $231K *
Take ownership of automation solutions for customer quoting processes. Utilize API integrations, web scraping, and AI tools to optimize workflows, collaborating with engineers and data scientists to e...
Yesterday
$120K - $150K *
Drive innovation in DevSecOps by leveraging your expertise in Kubernetes, Terraform, and CI/CD to enhance the Platform One initiative for the US Air Force, ensuring compliance with cybersecurity stand...
3 days ago
$80K - $110K *
Deliver exceptional sales results by cultivating relationships, identifying client needs, and aligning solutions to enhance our ERP offerings. Drive growth through a balance of account management and...
2 weeks ago
Principal Engineer, Global Reliability - Remote
$130K - $160K *
Optimize global reliability strategies by developing standards and frameworks while influencing enterprise-wide transformation in manufacturing. Drive innovation through advanced analytics and cross-f...
3 weeks ago
$108K - $181K *
Shape optimal technical solutions for large-scale projects, leading bid management and cost estimation for VFD systems and related technologies. Collaborate with teams to ensure compliance and competi...
Reposted 1 week ago
$300K - $330K *
Manage strategic sales efforts to drive enterprise success by closing multi-million dollar deals. Collaborate with cross-functional teams to enhance pipeline development and engage key stakeholders in...
Today
Software Engineer, Strategic Initiatives
$100K - $130K *
Bring your expertise to a pivotal engineering role where you'll tackle high-impact projects, leading cross-team initiatives from concept to delivery, and driving significant changes across the organiz...
2 weeks ago
$130K - $150K *
Join a team that's dedicated to driving business success in key accounts through strategic sales initiatives, relationship building, and product expansion across the Mid-West territory while achieving...
Reposted 4 days ago
(US) Sr. Provider Customer Success Manager - Enterprise Accounts
$118K - $132K *
Explore your talents in fostering strategic partnerships while delivering value through expert guidance to healthcare clients, enhancing technology adoption, and ensuring optimal performance results i...
3 weeks ago
Large Enterprise Account Executive
$121K - $201K *
Analyze and develop impactful sales strategies to negotiate and close high-value enterprise deals. Build relationships with executive stakeholders while driving innovative solutions that empower clien...
6 days ago
Software Engineer II, Cloud Infrastructure - Slack
$120K - $150K *
Empower innovation by architecting next-gen cloud solutions and optimizing efficiencies across a high-traffic environment, collaborating with diverse teams to enhance performance and deliver substanti...
Reposted 2 days ago
$78K - $135K *
Join a team that defines market strategies and builds key customer relationships to drive sales and enhance customer satisfaction. Utilize your technical expertise to provide solutions and promote our...
1 week ago
$80K - $110K *
Champion complex engineering initiatives and lead multidisciplinary teams to enhance Navy mission readiness through robust technical solutions and thorough documentation review...
Yesterday
$140K - $175K *
Make your mark by driving sales growth in a key territory while building essential relationships and delivering strategic value to large enterprise clients in the Data Management space through consult...
1 week ago
Partner Sales : Director, Business Development - AWS HCLS
$150K - $200K *
Shape the future of business by leveraging vast industry connections to secure and manage new accounts. Drive strategy and cultivate relationships with key decision-makers, ensuring EPAM is recognized...
2 weeks ago
Field Engineer / Supervisor - Service Engineering
$91K - $152K *
Elevate field operations and engineering for high-voltage GIS projects, ensuring compliance and quality in installation, maintenance, and team leadership. Drive successful project execution through ef...
2 weeks ago
$90K - $120K *
Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...
Reposted 3 days ago
Sr. Manager, Cloud Center of Excellence & Systems Engineering
$200K - $270K *
Shape the future of cloud engineering by leading a CCoE to enhance standards, drive cost efficiencies, and foster cross-team collaboration to support cloud adoption across a large engineering organiza...
3 weeks ago
$80K - $120K *
Take ownership of client relationships and drive sales growth by collaborating with stakeholders, executing the sales process, analyzing performance metrics, and developing new business opportunities...
1 week ago
Sr. Business Development Manager
$90K - $130K *
Grow your career with a leading energy consulting firm by building strategic relationships, closing business opportunities, and driving regional expansion within the utility sector while collaborating...
5 days ago
Epic Certified Professional Billing Claims Analyst 5944596
$93K - $104K *
Join a team that's dedicated to enhancing healthcare operations by managing application workflows, ensuring compliance, and supporting key client relationships in a fast-paced environment. Your expert...
1 month ago
$135K - $175K *
Champion customer success by leading a high-performance team, driving innovation, and forging strong stakeholder partnerships to enhance business outcomes and operational efficiency...
1 week ago
$148K - $263K *
Contribute to transformative software solutions by leveraging your advanced skills in OneStream, driving system enhancements, and ensuring project success through meticulous development and collaborat...
1 month ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.