Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $110K *
Support the development and maintenance of innovative web platforms while collaborating with teams to enhance coding practices. Contribute to an agile environment and foster your skills in a dynamic e...
2 weeks ago
$120K - $160K *
Drive complex network solutions by troubleshooting, leading project delivery, and ensuring security within client environments. Leverage deep expertise in enterprise networking and firewall management...
2 weeks ago
Sales Engineer - Foundry Division - Remote
$70K - $95K *
Join our team to drive revenue growth in the aluminum foundry sector by building strong customer relationships and delivering tailored technical solutions. Leverage your sales expertise to meet and ex...
2 days ago
Technical Account Manager - Remote
$90K - $130K *
Lead customer technical success by managing relationships, analyzing data, and optimizing solutions to align with client goals. Empower clients through expert guidance, ensuring effective feature adop...
3 weeks ago
Technical Account Manager - Remote
$90K - $130K *
Elevate customer relationships as a Technical Account Manager, guiding clients through their software lifecycle with expertise in analytics and data management. Foster success by identifying opportuni...
3 weeks ago
Principal Advisor, Center of Excellence (Cisco-Splunk) | Remote, USA
$130K - $180K *
Help us drive impactful security solutions as you partner with clients to align strategies and services within the Cisco and Splunk ecosystems, leveraging deep expertise to craft scalable, client-spec...
1 month ago
Technical Account Manager - Remote
$90K - $130K *
Advance client success by managing and optimizing technical needs for a diverse portfolio. Collaborate closely with customers to drive software adoption, enhance performance metrics, and foster long-t...
3 weeks ago
$185K - $195K *
Help us drive transformational change through value-based selling, engaging stakeholders and customizing solutions for enterprise clients, while architecting growth and reinforcing our thought leaders...
2 days ago
Director Sales - Enterprise(ECAE)
$102K - $190K *
Inspire sales excellence by leading and developing a high-performing team. Drive strategy and innovative solutions to enhance client partnerships, ensuring growth in a dynamic market with measurable r...
Today
$100K - $130K *
Lead the charge in driving strategic Professional Services sales, guiding clients through complex engagements to achieve business transformations and long-term growth. Collaborate with diverse teams t...
3 weeks ago
Lead Customer Engineer-Power Solutions
$90K - $120K *
Empower customer success by developing power solutions through collaboration with engineering teams. Interface directly with clients to match their needs with innovative products and enhancements, fac...
3 days ago
$123K - $169K *
Shape the future of presales by leading and optimizing demo engineering, driving automation and AI integration, while enhancing collaboration across product, sales, and marketing teams to elevate buye...
Today
Epic Hospital Billing Systems Analyst - Remote
$72K - $130K *
Drive enhancements in hospital billing systems by configuring and supporting workflows. Collaborate with stakeholders to optimize processes ensuring smooth data flow for revenue integrity and timely r...
Today
Readiness Services Consultant (Remote)
$95K - $140K *
Join a dynamic team driving customer success in cybersecurity. Manage strategic relationships, optimize service investments, and enhance customer preparedness through tailored education and planning...
1 week ago
$85K - $134K *
Drive operational excellence as an Optical Engineer, troubleshooting and optimizing network performance across diverse optical systems. Collaborate with teams to ensure service restoration, empower co...
1 week ago
$100K - $130K *
Tackle complex Professional Services sales engagements across enterprise accounts. Collaborate with cross-functional teams to shape strategies, drive outcomes, and foster long-term client partnerships...
3 weeks ago
Pre-Sales Engineer (Remote - US West Coast)
$117K - $193K *
Transform customer experiences in engineering by leveraging AI for automation. Partner with teams to deliver tailored demonstrations, showcase product impact, and drive technical conversations that hi...
3 days ago
$79K - $90K *
Transform the business by promoting AI adoption across all departments. Lead cross-functional efforts, develop tailored training, identify use cases, and ensure ethical AI governance, driving efficien...
2 weeks ago
$85K - $95K *
Drive strategic customer success through technical expertise and engagement optimization, ensuring high-value outcomes for clients in the financial services sector. Partner with teams to enhance platf...
2 days ago
Sr. Customer Success Manager (NE,ND,IL,IN,MO,PA)
$80K - $120K *
Lead the charge in customer success by driving product adoption and retention while ensuring customer satisfaction. Collaborate with various departments to identify expansion opportunities and develop...
3 weeks ago
$70K - $95K *
The Field Engineer will contribute to the telecommunications infrastructure supporting government and military operations, focusing on network router installation efforts. Responsibilities include dev...
Reposted 1 week ago
Sr Manager SAP Source to Pay Business Analyst (Remote)
$132K - $251K *
Transform business processes as an ERP Business Analyst, driving operational excellence across Source to Pay functions. Collaborate with teams to design, implement, and support solutions using SAP's S...
Reposted yesterday
Strategic Account Executive - Healthcare (Boston)
$90K - $130K *
Shape strategic sales initiatives by effectively collaborating with clients and internal teams to drive revenue and achieve outstanding customer satisfaction through our Identity Security Solution...
3 weeks ago
Account Executive - Customer Base
$80K - $120K *
Join our dynamic sales team to expand existing customer accounts and drive revenue growth. Engage with stakeholders to leverage services, implement value-selling processes, and cultivate enduring rela...
2 weeks ago
$120K - $150K *
Join a team that's committed to ensuring the reliability of cloud services through incident management and automation, enhancing customer experience while mentoring fellow engineers in a dynamic, 24/7...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.