Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Lead critical DNS/DHCP operations, ensuring reliable network performance and security. Collaborate with teams to troubleshoot complex systems and implement solutions that enhance service delivery and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$159K - $287K *

Drive the development of innovative government products while collaborating with federal stakeholders to solve complex challenges and ensure compliance. Lead product strategy from concept to deploymen...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $125K *

Engineer interconnected systems by building MCP servers, APIs, and workflows. Collaborate to develop high-impact in-house automation tools, ensuring maintainability and clarity in code while leveragin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$213K - $250K *

Innovate strategies as a trusted advisor, driving customer engagement and success within complex enterprise sales cycles. Achieve business outcomes by leveraging technology while collaborating cross-f...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $140K *

Elevate revenue growth by driving compliance solutions to new clients. Collaborate closely across teams to craft tailored proposals and influence decisions. Take ownership of a robust sales pipeline a...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $120K *

Lead the charge in managing critical software integrations for public safety systems, ensuring seamless operations across emergency call centers. Drive project success through expert financial oversig...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$116K - $145K *

Elevate security measures for AI/ML systems by executing high-impact strategies, enhancing organizational capabilities, governing safe AI adoption, and mentoring teams in risk mitigation across all de...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $105K *

Pioneer innovative testing solutions that ensure product quality and compliance. Collaborate with teams to develop test plans and execute automated and manual tests. Drive efficiency and continuous im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $148K *

Engage deeply with enterprise clients as their strategic technical advisor, driving the successful implementation and optimization of innovative hiring solutions. Leverage your expertise to analyze pe...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $155K *

Shape the future of cybersecurity by tackling complex challenges and integrating innovative security solutions. Leverage your expertise to enhance systems, deliver project support, and ensure complian...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $245K *

Lead the charge in APAC government security compliance. Own IRAP and ISMAP programs, drive assessments, and architect strategies ensuring adherence to crucial frameworks across Australia and Japan whi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $180K *

Transform your career by leading SAP EWM support initiatives! Provide mentorship, drive improvements, and collaborate with teams to enhance system performance, resolve complex issues, and ensure clien...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $270K *

Lead strategic account initiatives to drive enterprise-wide deployments, fostering long-term client relationships while generating sales pipelines and collaborating on proposals. Deliver exceptional r...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Optimize and enhance our website's visibility by leading technical SEO initiatives. Collaborate with cross-functional teams to implement best practices, conduct audits, and drive traffic growth while...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $210K *

Transform complex customer needs into innovative technology solutions. As a senior pre-sales consulting systems engineer, you'll guide enterprise clients on digital transformations through strong coll...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $155K *

Optimize security operations by analyzing processes for automation, developing Python scripts, and supporting stakeholder collaboration. Use data-driven metrics to track efficiency while ensuring oper...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in driving new business growth and expanding market presence across enterprise accounts by selling Risk, Fraud, and Compliance solutions to C-level executives and building long-term st...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive customer success as the primary contact for support and operational health, ensuring exceptional service delivery and proactive risk management while collaborating with cross-functional teams to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $214K *

Elevate client engagement by building and deploying AI-driven solutions that transform healthcare systems. Collaborate with teams to deliver production-ready systems that enhance performance and meet...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Help us drive client success by managing relationships and growth opportunities across accounts. Your strategic insight will facilitate upselling, retention, and communication between clients and team...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Join our team to shape enterprise monitoring solutions through hands-on configuration, deployment, and support. Collaborate with cross-functional teams to enhance system reliability in a secured envir...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$237K - $306K *

Pioneer comprehensive enterprise and cloud architecture strategies, guiding clients through technology governance and solution development while driving sales and innovation across diverse industries...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Join our dynamic sales team to drive revenue growth, manage key accounts, and expand our customer base in the Enterprise space. Collaborate with cross-functional teams and leverage AI solutions to enh...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize product delivery for key accounts through collaborative engineering efforts, turning commitments into shippable solutions. Join a remote team dedicated to bringing high-quality software and o...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $144K *

Lead the charge in client acquisition and revenue growth for critical infrastructure projects, driving end-to-end sales lifecycle and building trusted partnerships across data center automation for hi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.