Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$110K - $130K *
Grow your career with a dynamic role that drives enterprise software sales, focusing on new logos and expansive opportunities, while collaborating with global partners to achieve strategic goals and c...
3 weeks ago
Senior Customer Success Manager - Growth Segment
$104K - $130K *
Contribute to customer success as you build solid relationships, drive product adoption, and strategize for growth by leveraging advanced AI tools and collaborative processes in an investment manageme...
1 week ago
Senior DevOps / Cloud Engineer
$140K - $200K *
Unlock potential by designing and automating secure cloud infrastructure while ensuring scalability and reliability through CI/CD processes and integrated development workflows in a hands-on engineeri...
2 days ago
Principal Software Engineer, AI SIEM
$216K - $297K *
Join a team where you'll drive architectural decisions across a complex AI SIEM system, enhancing workflows and detection engines by prioritizing high-leverage investments and mentoring engineers to a...
4 weeks ago
$90K - $110K *
Shape the future of geospatial solutions by delivering expert GIS support, administering Esri databases, and crafting geoprocessing workflows. Collaborate with clients to demystify technology and driv...
2 weeks ago
$110K - $130K *
Lead critical DNS/DHCP operations, ensuring reliable network performance and security. Collaborate with teams to troubleshoot complex systems and implement solutions that enhance service delivery and...
2 weeks ago
Principal Product Manager, Public Sector - Remote
$159K - $287K *
Drive the development of innovative government products while collaborating with federal stakeholders to solve complex challenges and ensure compliance. Lead product strategy from concept to deploymen...
Reposted 1 week ago
$120K - $125K *
Engineer interconnected systems by building MCP servers, APIs, and workflows. Collaborate to develop high-impact in-house automation tools, ensuring maintainability and clarity in code while leveragin...
2 weeks ago
$213K - $250K *
Innovate strategies as a trusted advisor, driving customer engagement and success within complex enterprise sales cycles. Achieve business outcomes by leveraging technology while collaborating cross-f...
3 weeks ago
$120K - $140K *
Elevate revenue growth by driving compliance solutions to new clients. Collaborate closely across teams to craft tailored proposals and influence decisions. Take ownership of a robust sales pipeline a...
5 days ago
Emergency Call Handling Project Manager (US Remote)
$110K - $120K *
Lead the charge in managing critical software integrations for public safety systems, ensuring seamless operations across emergency call centers. Drive project success through expert financial oversig...
Reposted 1 week ago
$116K - $145K *
Elevate security measures for AI/ML systems by executing high-impact strategies, enhancing organizational capabilities, governing safe AI adoption, and mentoring teams in risk mitigation across all de...
1 week ago
$95K - $105K *
Pioneer innovative testing solutions that ensure product quality and compliance. Collaborate with teams to develop test plans and execute automated and manual tests. Drive efficiency and continuous im...
2 weeks ago
Senior Deployment Engineer (United States)
$116K - $148K *
Engage deeply with enterprise clients as their strategic technical advisor, driving the successful implementation and optimization of innovative hiring solutions. Leverage your expertise to analyze pe...
3 weeks ago
$110K - $155K *
Shape the future of cybersecurity by tackling complex challenges and integrating innovative security solutions. Leverage your expertise to enhance systems, deliver project support, and ensure complian...
3 weeks ago
Sr. Security Engineer II - IRAP Program Lead (Remote Eligible)
$175K - $245K *
Lead the charge in APAC government security compliance. Own IRAP and ISMAP programs, drive assessments, and architect strategies ensuring adherence to crucial frameworks across Australia and Japan whi...
3 weeks ago
Senior SAP EWM Support Consultant
$126K - $180K *
Transform your career by leading SAP EWM support initiatives! Provide mentorship, drive improvements, and collaborate with teams to enhance system performance, resolve complex issues, and ensure clien...
2 weeks ago
$220K - $270K *
Lead strategic account initiatives to drive enterprise-wide deployments, fostering long-term client relationships while generating sales pipelines and collaborating on proposals. Deliver exceptional r...
3 weeks ago
Senior Technical SEO/GEO Specialist
$100K - $120K *
Optimize and enhance our website's visibility by leading technical SEO initiatives. Collaborate with cross-functional teams to implement best practices, conduct audits, and drive traffic growth while...
2 weeks ago
Consulting Systems Engineer - Core
$150K - $210K *
Transform complex customer needs into innovative technology solutions. As a senior pre-sales consulting systems engineer, you'll guide enterprise clients on digital transformations through strong coll...
1 week ago
Sr. Security Automation Engineer
$130K - $155K *
Optimize security operations by analyzing processes for automation, developing Python scripts, and supporting stakeholder collaboration. Use data-driven metrics to track efficiency while ensuring oper...
3 weeks ago
Account Executive - Risk and Fraud Solutions
$110K - $130K *
Lead the charge in driving new business growth and expanding market presence across enterprise accounts by selling Risk, Fraud, and Compliance solutions to C-level executives and building long-term st...
6 days ago
$100K - $120K *
Drive customer success as the primary contact for support and operational health, ensuring exceptional service delivery and proactive risk management while collaborating with cross-functional teams to...
1 week ago
Forward Deployed Engineer - FDE - Remote
$120K - $214K *
Elevate client engagement by building and deploying AI-driven solutions that transform healthcare systems. Collaborate with teams to deliver production-ready systems that enhance performance and meet...
Reposted 1 week ago
$88K - $105K *
Help us drive client success by managing relationships and growth opportunities across accounts. Your strategic insight will facilitate upselling, retention, and communication between clients and team...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.