Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$80K - $110K *

Support the development and maintenance of innovative web platforms while collaborating with teams to enhance coding practices. Contribute to an agile environment and foster your skills in a dynamic e...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Drive complex network solutions by troubleshooting, leading project delivery, and ensuring security within client environments. Leverage deep expertise in enterprise networking and firewall management...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Join our team to drive revenue growth in the aluminum foundry sector by building strong customer relationships and delivering tailored technical solutions. Leverage your sales expertise to meet and ex...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Lead customer technical success by managing relationships, analyzing data, and optimizing solutions to align with client goals. Empower clients through expert guidance, ensuring effective feature adop...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate customer relationships as a Technical Account Manager, guiding clients through their software lifecycle with expertise in analytics and data management. Foster success by identifying opportuni...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Help us drive impactful security solutions as you partner with clients to align strategies and services within the Cisco and Splunk ecosystems, leveraging deep expertise to craft scalable, client-spec...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Advance client success by managing and optimizing technical needs for a diverse portfolio. Collaborate closely with customers to drive software adoption, enhance performance metrics, and foster long-t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $195K *

Help us drive transformational change through value-based selling, engaging stakeholders and customizing solutions for enterprise clients, while architecting growth and reinforcing our thought leaders...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $190K *

Inspire sales excellence by leading and developing a high-performing team. Drive strategy and innovative solutions to enhance client partnerships, ensuring growth in a dynamic market with measurable r...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Lead the charge in driving strategic Professional Services sales, guiding clients through complex engagements to achieve business transformations and long-term growth. Collaborate with diverse teams t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $120K *

Empower customer success by developing power solutions through collaboration with engineering teams. Interface directly with clients to match their needs with innovative products and enhancements, fac...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$123K - $169K *

Shape the future of presales by leading and optimizing demo engineering, driving automation and AI integration, while enhancing collaboration across product, sales, and marketing teams to elevate buye...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $130K *

Drive enhancements in hospital billing systems by configuring and supporting workflows. Collaborate with stakeholders to optimize processes ensuring smooth data flow for revenue integrity and timely r...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$95K - $140K *

Join a dynamic team driving customer success in cybersecurity. Manage strategic relationships, optimize service investments, and enhance customer preparedness through tailored education and planning...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $134K *

Drive operational excellence as an Optical Engineer, troubleshooting and optimizing network performance across diverse optical systems. Collaborate with teams to ensure service restoration, empower co...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Tackle complex Professional Services sales engagements across enterprise accounts. Collaborate with cross-functional teams to shape strategies, drive outcomes, and foster long-term client partnerships...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$117K - $193K *

Transform customer experiences in engineering by leveraging AI for automation. Partner with teams to deliver tailored demonstrations, showcase product impact, and drive technical conversations that hi...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$79K - $90K *

Transform the business by promoting AI adoption across all departments. Lead cross-functional efforts, develop tailored training, identify use cases, and ensure ethical AI governance, driving efficien...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $95K *

Drive strategic customer success through technical expertise and engagement optimization, ensuring high-value outcomes for clients in the financial services sector. Partner with teams to enhance platf...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $120K *

Lead the charge in customer success by driving product adoption and retention while ensuring customer satisfaction. Collaborate with various departments to identify expansion opportunities and develop...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

The Field Engineer will contribute to the telecommunications infrastructure supporting government and military operations, focusing on network router installation efforts. Responsibilities include dev...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$132K - $251K *

Transform business processes as an ERP Business Analyst, driving operational excellence across Source to Pay functions. Collaborate with teams to design, implement, and support solutions using SAP's S...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Shape strategic sales initiatives by effectively collaborating with clients and internal teams to drive revenue and achieve outstanding customer satisfaction through our Identity Security Solution...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Join our dynamic sales team to expand existing customer accounts and drive revenue growth. Engage with stakeholders to leverage services, implement value-selling processes, and cultivate enduring rela...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Join a team that's committed to ensuring the reliability of cloud services through incident management and automation, enhancing customer experience while mentoring fellow engineers in a dynamic, 24/7...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.