Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Manager, Sales Engineering - Majors, Mid-Atlantic
$175K - $251K *
Empower a pivotal sales engineering team, driving strategic solutions and market growth. Collaborate with leadership and partners, refining processes and mentoring talent for optimal revenue achieveme...
1 week ago
$100K - $140K *
Join a team that's dedicated to tackling advanced cybersecurity incidents while enhancing SIEM and detection capabilities. Collaborate closely with clients and internal teams to optimize security oper...
2 weeks ago
Account Executive - Mid-Market
$240K - $260K *
Join a dynamic sales team to cultivate client relationships, enhance fleet performance, and drive revenue growth through innovative SaaS solutions. Collaborate to develop account strategies and achiev...
1 week ago
SR Consulting Engineer - Phyisical Security - Pipelining for future needs
$107K - $150K *
Transform the security landscape by implementing and supporting cutting-edge physical security systems, ensuring client satisfaction and seamless integration for improved safety and network efficiency...
4 weeks ago
Subject Matter Expert – Program Implementation
$110K - $130K *
Elevate Veterans' care by leading program implementation initiatives aimed at reducing Veteran suicide. Collaborate with executive stakeholders to align strategic planning and budget decisions, drivin...
1 week ago
Field Service & Deployment Engineer
$71K - $97K *
Advance your career by deploying and maintaining cutting-edge robotic systems. This hands-on role is vital for ensuring operational success, working directly with clients to optimize performance and r...
Reposted 1 week ago
Customer Success Manager - Strategic Accounts
$85K - $100K *
Transform customer health outcomes by leading complex, multi-site implementations for strategic partnerships. Foster trusted relationships and drive adoption, ensuring measurable success throughout th...
2 weeks ago
Enterprise Account Executive - Digital Infrastructure
$160K - $180K *
Own the sales cycle from prospecting to close, engage with senior decision-makers, and drive go-to-market strategies in a dynamic, remote environment. Leverage consultative selling techniques to build...
1 week ago
Senior Revenue Enablement Partner
$93K - $121K *
Lead the development of innovative onboarding and enablement programs to boost customer-facing team productivity, influencing cross-functional collaboration and driving measurable business outcomes in...
3 weeks ago
$110K - $130K *
Engage as a strategic leader in AI Ecosystem GTM strategy, driving adoption of innovative Generative AI capabilities with partners. Design impactful marketing strategies and workshops to foster custom...
3 days ago
Enterprise Security Information System (ESIS) Team Lead
$85K - $128K *
Drive security excellence by leading the Enterprise Security Information System team, ensuring data integrity and compliance while collaborating with stakeholders to uphold industry standards and enha...
1 week ago
$163K - $193K *
Accelerate progress at the forefront of U.S. Public Sector sales by acquiring new clients. Collaborate with cross-functional teams to uncover and seize business opportunities, driving market expansion...
Reposted 1 week ago
Account Executive - Splunk (New England)
$304K - $384K *
Elevate enterprise sales success by driving revenue growth through strategic relationship building. Leverage your expertise to create business opportunities, manage complex deals, and impact customer...
Reposted 1 week ago
Sales Engineer, Healthcare - Provider
$110K - $130K *
Join a team that's transforming healthcare operations through AI and automation. Collaborate with providers to improve patient outcomes, streamline workflows, and drive digital transformation initiati...
4 weeks ago
$100K - $115K *
Drive technical discovery and solution strategy in collaboration with Sales, addressing complex customer use cases while delivering tailored product demonstrations and managing end-to-end evaluations...
5 days ago
$106K - $151K *
Advance IoT solutions for SMBs with high-impact sales strategies, managing prospects through the entire sales cycle and engaging diverse customer needs while embodying a growth-driven team culture...
Yesterday
Forward Deployed Engineer - Migration
$110K - $130K *
Unlock potential by leading end-to-end data migrations, collaborating with clients to design tailored solutions, executing migrations across diverse environments, and building repeatable processes for...
3 weeks ago
$108K - $130K *
Empower our engineering team to enhance support for partners through streamlined processes, incident management, and self-service tools, fostering efficient operations while tackling complex technical...
1 week ago
Product Marketing & Sales Enablement Manager - US Remote
$135K - $145K *
Empower our enterprise GTM infrastructure by leading product marketing and sales enablement initiatives. You’ll shape messaging, drive product launches, and enhance the sales team's effectiveness by t...
3 weeks ago
$95K - $115K *
Develop tailored energy storage solutions by analyzing customer needs and market dynamics, ensuring alignment with technical capabilities, while collaborating effectively across teams to drive success...
1 week ago
$95K - $115K *
Lead the design and implementation of robust data analytics solutions, collaborating with various teams to transform business needs into effective reporting tools while enhancing data quality and supp...
3 weeks ago
$112K - $141K *
Accelerate progress at the intersection of cloud infrastructure and application security. Lead AWS systems engineering efforts enhancing PLM software implementations. Collaborate with cross-functional...
2 weeks ago
$95K - $115K *
Play a key role in enhancing our security posture by managing vulnerabilities, developing policies, and leading compliance efforts. Collaborate with cross-functional teams to drive continuous improvem...
1 week ago
$110K - $130K *
Design, develop, and maintain robust APIs and integration solutions for large-scale federal missions, ensuring security and interoperability across applications while collaborating with technical team...
Reposted 4 weeks ago
Sr Product Manager- Optimization and Network Analytics
$120K - $145K *
Manage product strategy for optimization and network analytics, driving product direction across analytics applications. Collaborate across teams to integrate solutions that enhance business decisions...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.