Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $130K *

Bring your expertise to lead complex programs for Marine Corps installations, overseeing Military Construction and communication initiatives. Drive cross-functional collaboration and ensure alignment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Empower innovation by leading complex Microsoft solutions from proposal to execution, ensuring effective communication and technical oversight while designing transformative architecture and mentoring...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$134K - $230K *

Lead the architectural vision and AI innovation for next-gen claims automation, focusing on solution design and cross-domain integration. Act as a trusted advisor while mentoring teams to align with e...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $167K *

Empower your career by leading IT systems development, implementation, and maintenance. Oversee complex networks, ensure security, and drive automation, all while collaborating to enhance operational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $144K *

Drive impactful services engagements that align technical solutions with customer success in a remote, collaborative environment. Shape proposals and enhance partnerships to achieve measurable busines...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$180K - $210K *

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Optimize service delivery across managed cloud customers by leading incident management, coordinating operations, and ensuring SLA compliance. Collaborate cross-functionally to enhance performance and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Unlock potential by driving strategic growth and partnerships within large K-12 accounts. This role requires an experienced leader to foster executive relationships and implement solutions that enhanc...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Engage with clients by managing technical accounts, nurturing relationships, and driving account growth. Collaborate with teams to deliver proactive solutions, ensuring client satisfaction through cle...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$86K - $138K *

Help us migrate and manage complex data flows within an innovative AWS environment, leveraging cloud technologies while ensuring agility and security for our federal financial customer. Play a key rol...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $116K *

Accelerate success by leading customers through their deployment journey, managing complex enterprise projects, and ensuring high stakeholder satisfaction, while collaborating cross-functionally to de...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$113K - $205K *

Collaborate with engineering teams to enhance service reliability, tackling complex production issues across stacks. Drive automation and utilize AI tools for effective problem-solving and documentati...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $130K *

Explore your career potential with a leading team supporting cloud applications. Contribute to the development, integration, and automation in a DevOps environment while ensuring security compliance a...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $104K *

Empower operational excellence in healthcare by managing Epic applications, ensuring timely support, and fostering collaboration between stakeholders and offshore teams. Drive high-quality service del...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Innovate large-scale backend systems to ensure precise money movement, leveraging both traditional and crypto platforms. Collaborate seamlessly with diverse partners to enable Ramp's rapid growth and...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Reimagine financial infrastructures by designing and building scalable backend systems for money movement. Ensure correctness and reliability while integrating traditional and crypto payment rails, tr...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Champion the evolution of enterprise data as you manage data ecosystems, drive governance, and shape innovative strategies using AI analytics. Lead a talented team while ensuring data integrity and de...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Champion the growth of enterprise accounts by forming strategic partnerships with higher education executives. Leverage expertise to drive complex sales cycles and collaborate with internal teams for...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$145K - $165K *

Elevate your career as you drive Earned Value Management for a major defense program. Collaborate across teams, ensuring budget compliance and effective analysis while providing insights and training...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $120K *

Unlock potential by engaging Mid-Market clients, guiding sales from prospecting to close with value-driven solutions and disciplined execution, all within a collaborative, high-energy environment that...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $120K *

Drive client success and revenue growth by managing relationships, ensuring product adoption, and delivering strategic support for account retention and expansion. Influence client outcomes and shape...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $110K *

Develop and enhance web platforms while maintaining code integrity. Collaborate on innovative solutions in a dynamic environment, elevating user experiences and participating in a vital team that driv...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Join a dynamic team as a Sales Engineer II, where you'll collaborate with cross-functional teams to drive technical solutions, support partners, and enhance customer satisfaction in the telecom space...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Unlock customer potential by managing strategic accounts, driving sales growth, and building relationships. Actively engage with cross-functional teams to deliver tailored solutions, ensure exceptiona...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$84K - $108K *

Lead the charge in executing Lean and Six Sigma projects that enhance operational excellence through data-driven improvement. Collaborate with teams to drive results aligned with strategic initiatives...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.