Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $130K *
Bring your expertise to lead complex programs for Marine Corps installations, overseeing Military Construction and communication initiatives. Drive cross-functional collaboration and ensure alignment...
1 week ago
Principal, Technology Consulting - Microsoft Solutions
$130K - $180K *
Empower innovation by leading complex Microsoft solutions from proposal to execution, ensuring effective communication and technical oversight while designing transformative architecture and mentoring...
3 days ago
Director Software Engineering - Remote
$134K - $230K *
Lead the architectural vision and AI innovation for next-gen claims automation, focusing on solution design and cross-domain integration. Act as a trusted advisor while mentoring teams to align with e...
2 days ago
$111K - $167K *
Empower your career by leading IT systems development, implementation, and maintenance. Oversee complex networks, ensure security, and drive automation, all while collaborating to enhance operational...
2 weeks ago
Professional Services Engagement Manager
$85K - $144K *
Drive impactful services engagements that align technical solutions with customer success in a remote, collaborative environment. Shape proposals and enhance partnerships to achieve measurable busines...
Today
$180K - $210K *
Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...
3 days ago
$120K - $150K *
Optimize service delivery across managed cloud customers by leading incident management, coordinating operations, and ensuring SLA compliance. Collaborate cross-functionally to enhance performance and...
3 weeks ago
Strategic Account Executive-District-South FL
$90K - $120K *
Unlock potential by driving strategic growth and partnerships within large K-12 accounts. This role requires an experienced leader to foster executive relationships and implement solutions that enhanc...
Yesterday
Remote Technical Account Manager
$70K - $95K *
Engage with clients by managing technical accounts, nurturing relationships, and driving account growth. Collaborate with teams to deliver proactive solutions, ensuring client satisfaction through cle...
Today
$86K - $138K *
Help us migrate and manage complex data flows within an innovative AWS environment, leveraging cloud technologies while ensuring agility and security for our federal financial customer. Play a key rol...
1 week ago
Senior Onboarding Customer Success Manager
$87K - $116K *
Accelerate success by leading customers through their deployment journey, managing complex enterprise projects, and ensuring high stakeholder satisfaction, while collaborating cross-functionally to de...
Today
Senior Site Reliability Engineer
$113K - $205K *
Collaborate with engineering teams to enhance service reliability, tackling complex production issues across stacks. Drive automation and utilize AI tools for effective problem-solving and documentati...
4 days ago
$120K - $130K *
Explore your career potential with a leading team supporting cloud applications. Contribute to the development, integration, and automation in a DevOps environment while ensuring security compliance a...
3 days ago
Epic Certified Ambulatory Analyst 6306772
$93K - $104K *
Empower operational excellence in healthcare by managing Epic applications, ensuring timely support, and fostering collaboration between stakeholders and offshore teams. Drive high-quality service del...
2 weeks ago
$120K - $150K *
Innovate large-scale backend systems to ensure precise money movement, leveraging both traditional and crypto platforms. Collaborate seamlessly with diverse partners to enable Ramp's rapid growth and...
Reposted 1 week ago
$120K - $150K *
Reimagine financial infrastructures by designing and building scalable backend systems for money movement. Ensure correctness and reliability while integrating traditional and crypto payment rails, tr...
Reposted 1 week ago
Senior Manager, Enterprise Data (Remote)
$120K - $150K *
Champion the evolution of enterprise data as you manage data ecosystems, drive governance, and shape innovative strategies using AI analytics. Lead a talented team while ensuring data integrity and de...
1 month ago
Account Executive (New & Existing Customers) | NYC | Remote
$90K - $130K *
Champion the growth of enterprise accounts by forming strategic partnerships with higher education executives. Leverage expertise to drive complex sales cycles and collaborate with internal teams for...
4 weeks ago
Earned Value Management Senior Analyst
$145K - $165K *
Elevate your career as you drive Earned Value Management for a major defense program. Collaborate across teams, ensuring budget compliance and effective analysis while providing insights and training...
3 weeks ago
$80K - $120K *
Unlock potential by engaging Mid-Market clients, guiding sales from prospecting to close with value-driven solutions and disciplined execution, all within a collaborative, high-energy environment that...
4 weeks ago
$80K - $120K *
Drive client success and revenue growth by managing relationships, ensuring product adoption, and delivering strategic support for account retention and expansion. Influence client outcomes and shape...
2 weeks ago
$80K - $110K *
Develop and enhance web platforms while maintaining code integrity. Collaborate on innovative solutions in a dynamic environment, elevating user experiences and participating in a vital team that driv...
2 weeks ago
Channel Partner Sales Engineer
$80K - $110K *
Join a dynamic team as a Sales Engineer II, where you'll collaborate with cross-functional teams to drive technical solutions, support partners, and enhance customer satisfaction in the telecom space...
3 weeks ago
Strategic Account Manager - MI - Remote
$80K - $110K *
Unlock customer potential by managing strategic accounts, driving sales growth, and building relationships. Actively engage with cross-functional teams to deliver tailored solutions, ensure exceptiona...
2 weeks ago
Sr. Continuous Improvement Engineer - Remote- Remote
$84K - $108K *
Lead the charge in executing Lean and Six Sigma projects that enhance operational excellence through data-driven improvement. Collaborate with teams to drive results aligned with strategic initiatives...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.