Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$175K - $251K *

Empower a pivotal sales engineering team, driving strategic solutions and market growth. Collaborate with leadership and partners, refining processes and mentoring talent for optimal revenue achieveme...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $140K *

Join a team that's dedicated to tackling advanced cybersecurity incidents while enhancing SIEM and detection capabilities. Collaborate closely with clients and internal teams to optimize security oper...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$240K - $260K *

Join a dynamic sales team to cultivate client relationships, enhance fleet performance, and drive revenue growth through innovative SaaS solutions. Collaborate to develop account strategies and achiev...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$107K - $150K *

Transform the security landscape by implementing and supporting cutting-edge physical security systems, ensuring client satisfaction and seamless integration for improved safety and network efficiency...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Elevate Veterans' care by leading program implementation initiatives aimed at reducing Veteran suicide. Collaborate with executive stakeholders to align strategic planning and budget decisions, drivin...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$71K - $97K *

Advance your career by deploying and maintaining cutting-edge robotic systems. This hands-on role is vital for ensuring operational success, working directly with clients to optimize performance and r...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $100K *

Transform customer health outcomes by leading complex, multi-site implementations for strategic partnerships. Foster trusted relationships and drive adoption, ensuring measurable success throughout th...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $180K *

Own the sales cycle from prospecting to close, engage with senior decision-makers, and drive go-to-market strategies in a dynamic, remote environment. Leverage consultative selling techniques to build...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $121K *

Lead the development of innovative onboarding and enablement programs to boost customer-facing team productivity, influencing cross-functional collaboration and driving measurable business outcomes in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Engage as a strategic leader in AI Ecosystem GTM strategy, driving adoption of innovative Generative AI capabilities with partners. Design impactful marketing strategies and workshops to foster custom...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $128K *

Drive security excellence by leading the Enterprise Security Information System team, ensuring data integrity and compliance while collaborating with stakeholders to uphold industry standards and enha...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$163K - $193K *

Accelerate progress at the forefront of U.S. Public Sector sales by acquiring new clients. Collaborate with cross-functional teams to uncover and seize business opportunities, driving market expansion...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$304K - $384K *

Elevate enterprise sales success by driving revenue growth through strategic relationship building. Leverage your expertise to create business opportunities, manage complex deals, and impact customer...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's transforming healthcare operations through AI and automation. Collaborate with providers to improve patient outcomes, streamline workflows, and drive digital transformation initiati...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $115K *

Drive technical discovery and solution strategy in collaboration with Sales, addressing complex customer use cases while delivering tailored product demonstrations and managing end-to-end evaluations...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $151K *

Advance IoT solutions for SMBs with high-impact sales strategies, managing prospects through the entire sales cycle and engaging diverse customer needs while embodying a growth-driven team culture...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading end-to-end data migrations, collaborating with clients to design tailored solutions, executing migrations across diverse environments, and building repeatable processes for...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$108K - $130K *

Empower our engineering team to enhance support for partners through streamlined processes, incident management, and self-service tools, fostering efficient operations while tackling complex technical...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $145K *

Empower our enterprise GTM infrastructure by leading product marketing and sales enablement initiatives. You’ll shape messaging, drive product launches, and enhance the sales team's effectiveness by t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Develop tailored energy storage solutions by analyzing customer needs and market dynamics, ensuring alignment with technical capabilities, while collaborating effectively across teams to drive success...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Lead the design and implementation of robust data analytics solutions, collaborating with various teams to transform business needs into effective reporting tools while enhancing data quality and supp...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $141K *

Accelerate progress at the intersection of cloud infrastructure and application security. Lead AWS systems engineering efforts enhancing PLM software implementations. Collaborate with cross-functional...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Play a key role in enhancing our security posture by managing vulnerabilities, developing policies, and leading compliance efforts. Collaborate with cross-functional teams to drive continuous improvem...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Design, develop, and maintain robust APIs and integration solutions for large-scale federal missions, ensuring security and interoperability across applications while collaborating with technical team...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Manage product strategy for optimization and network analytics, driving product direction across analytics applications. Collaborate across teams to integrate solutions that enhance business decisions...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.