Support Escalation Engineer Jobs in New York, NY

Engage with Federal agencies and software providers to design and implement secure cloud solutions. Leverage your expertise in FedRAMP and DoD IL4 to drive technical sales strategies and ensure compli...

Join a team that empowers customers to maximize their Semgrep experience by creating tailored growth plans, driving product adoption, and ensuring satisfaction, all while collaborating cross-functiona...

Join our team as a Customer Success Manager, where you'll drive customer satisfaction and success through strategic relationship management, onboarding, and product insights, ensuring our clients achi...

Transform the ethical oversight processes of committees by supporting operations and managing case investigations. Collaborate with stakeholders to enhance policies and programs that promote ethical b...

Join a dynamic team as you guide clients through onboarding and renewals, ensuring they maximize value from our AI platform. Collaborate with cross-functional teams to enhance client success and shape...

Join a dynamic team to resolve technical customer issues in real-time, enhancing AI capabilities and improving support workflows. Collaborate closely with customers via Intercom and Slack to drive sol...

Unlock your potential as a strategic advisor, driving enterprise success on Amazon. Manage complex initiatives, build executive partnerships, and deliver transformative results through innovative adve...

Contribute to enhancing system reliability by supporting observability, automating operations, and collaborating with teams to improve architecture and incident response for high-traffic digital platf...

Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...

Drive the development of autonomous AI systems that enhance decision-making across platforms. Shape AI architecture, integrate tools, and lead the creation of impactful AI solutions from concept to pr...

Lead threat intelligence initiatives to identify and counter adversaries targeting the platform. Analyze data to inform security strategies and enhance defenses, shaping risk prioritization across tea...

Champion growth in the public sector by driving strategic initiatives and partner engagement. Collaborate with key stakeholders to expand HPE's portfolio and influence revenue opportunities across the...

Elevate your career by owning the end-to-end product marketing strategy for the EMS market. Collaborate cross-functionally to drive growth, enhance messaging, and empower sales, while leveraging your...

Drive innovation by designing self-service systems that enhance developer productivity and streamline AI-driven software development processes, ensuring quality and compliance across engineering teams...

Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...

Take ownership of automating workflows across teams by building AI agents using Claude and Microsoft Copilot. Collaborate with various departments to identify automation opportunities, ensuring securi...

Lead the charge in transforming customer integrations by driving technical discovery, scoping complex implementations, and ensuring successful onboarding for high-stakes accounts. Collaborate closely...

Drive strategic enterprise sales, empowering clients to innovate workplace and customer experience with cutting-edge technology. Forge executive partnerships, orchestrate complex deals, and leverage A...

Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...

Engage in strategic leadership for Engineered Solutions, driving customer satisfaction and financial growth. Oversee pipeline development and execution, ensuring compliance with technical specificatio...

Support our customers as a key technical resource, troubleshooting issues and driving resolutions. Collaborate with teams to enhance the support function while ensuring customer satisfaction and owner...

Innovate and drive sales growth by securing new business opportunities in the aerospace and defense sectors, focusing on advanced motion control solutions for UAVs and other defense platforms while bu...

Transform client relationships by driving growth and value delivery. Collaborate with C-Level Executives to identify opportunities and ensure satisfaction, while managing a territory of large enterpri...

Drive client success by building relationships with C-Level executives, identifying growth opportunities, and managing complex sales processes in a dynamic environment. Maximize value delivery for lar...

Advance client success by providing technical guidance and support for Ping solutions. Collaborate across teams to ensure seamless implementation and ongoing optimization, fostering strong relationshi...