Support Escalation Engineer Jobs in New York, NY

Lead the charge in driving technical excellence by managing a high-performing team of Technical Account Managers, ensuring optimal customer experience and operational success for our Elite clients in...

Transform the client experience by implementing call recording, speech analytics, and workforce management solutions while ensuring optimal performance and scalability. Engage in hands-on engineering...

Elevate your career by collaborating with Enterprise customers to develop and deliver tailored SOWs, leveraging your technical proficiency in contact center solutions and ensuring optimal service exec...

Lead quality initiatives to establish AI-centric testing standards, ensuring robust engineering workflows in data pipelines and AI models. Drive the implementation of quality metrics and automation st...

Lead customer success initiatives by fostering trusted relationships with key military stakeholders, ensuring effective deployment of Zero Trust solutions and operational excellence in cybersecurity t...

Join us in unifying and optimizing our Hybrid Cloud infrastructure, blending GCP and On-Premises Unix/Linux systems. Drive automation, enhance security and reliability, and redefine operational excell...

Unlock the potential of distressed engagements by stabilizing and restructuring complex delivery projects. Drive success through expert governance, risk analysis, and team leadership, ensuring impactf...

Transform business workflows with AI by innovating, building, and deploying solutions in operational settings. Collaborate closely with teams to ensure impactful, scalable systems that enhance efficie...

Elevate our sales strategy by leading account management and driving revenue growth in a high-impact dual-role, blending new logo acquisition with team management potential across regulated industries...

Accelerate progress at driving sales growth through Managed Service Providers. Leverage your expertise in cybersecurity technology sales to identify and enable new partnerships, ensuring pipelines are...

Transform enterprise information security by developing innovative IAM solutions, ensuring compliance and securing access management. Lead cross-functional implementations and drive strategic advancem...

Shape the future of network security by managing critical infrastructure and cloud services. Leverage your expertise to enhance security measures, troubleshoot complex issues, and collaborate with div...

Empower the future of network security by architecting and implementing innovative security solutions. Collaborate across teams to drive automation, improve security posture, and enhance network segme...

Join a team that's driving the evolution of infrastructure delivery through automation and modern DevOps practices. Lead the design, implementation, and management of scalable platforms while enhancin...

Deliver critical systems engineering support for platform integration, planning, and analysis. Engage in diverse projects, contribute to advanced technologies, and grow your career in a dynamic remote...

Engage with small to medium-sized businesses to drive sales growth through prospecting, cold calling, and relationship building, showcasing the value of innovative wireless solutions and exceeding quo...

Design and enhance a robust test automation framework using Playwright, ensuring compliance and quality across UI, API, and integration layers through innovative AI-assisted methodologies in a high-st...

Explore the forefront of AI security by evaluating and mitigating risks in AI/ML systems. Collaborate with cross-functional teams to embed security controls and drive the safe integration of AI techno...

Transform customer experiences by implementing software solutions. Collaborate with teams to enhance functionalities, manage projects, and support clients in effectively utilizing system integrations...

Join a team that's at the forefront of enhancing productivity and collaboration through Microsoft 365 solutions. You'll leverage your technical expertise and leadership skills to drive impactful initi...

Grow your career with impactful Solutions Engineering that bridges sustainability and technology. Collaborate with sales and clients to deliver tailored solutions, drive revenue growth, and enhance bu...

Shape the future of customer engagement by providing technical expertise and guidance that enhances the adoption and effectiveness of GitLab across diverse workflows through interactive support and st...

Join a dynamic team as a Sales Engineer, bridging technical expertise and sales strategy. Collaborate with executives and partners to drive revenue growth, enhance customer satisfaction, and optimize...

Unlock potential by leveraging AI-driven development to create impactful software solutions. Collaborate with teams across the software lifecycle, drive innovation, and elevate engineering standards w...

Optimize observability infrastructures while architecting robust solutions and mentoring teams. Drive real-time analytics, enhance system reliability, and ensure operational excellence across cloud en...