Support Escalation Engineer Jobs in Brooklyn, NY

Drive remarkable customer experiences by guiding clients through onboarding, training, and support to maximize product value and achieve their business goals alongside internal teams in this crucial i...

Champion innovation in enterprise sales by driving strategic partnerships and elevating client experiences with generative AI solutions. Lead complex sales cycles while shaping product direction and b...

Transform complex networking solutions by leading client projects from inception to invoicing. Engage with teams collaboratively, exhibit leadership and communication skills, and utilize deep technica...

Deliver impactful sales strategies to drive growth, manage the sales process, and build long-term partnerships in a dynamic, fast-growing environment while collaborating across teams to achieve revenu...

Accelerate progress at the nexus of AI engineering and client success. This role integrates AI solutions with customer operations, driving measurable outcomes while shaping the future of AI applicatio...

Transform global IT support delivery by leading a dynamic team focused on enhancing employee experience, operational efficiency, and service quality in a remote-first environment, while fostering tale...

Take ownership of IT Services management, driving strategic direction and performance, enhancing stakeholder relationships, and mitigating service risks to streamline operations and elevate service qu...

Elevate customer experiences by guiding successful onboarding and engagement. Utilize your technical acumen and client-facing skills to drive implementation, maximize solution adoption, and ensure exc...

Join a dynamic team as a Technical Implementation Manager, guiding US clients on platform integrations and customizations while partnering with Product and Tech teams to ensure client success and oper...

Elevate your career by guiding Enterprise customers through successful IoT deployments. Collaborate cross-functionally, ensure customer satisfaction, and drive the adoption of innovative solutions to...

Drive success for health-system partnerships by managing post-launch product relationships, ensuring clinics thrive on the platform while simplifying enterprise processes and aligning product roadmaps...

Join a team that's dedicated to transforming client investment accounting needs into tailored solutions. Foster collaboration within a global team, mentor others, and lead efforts to enhance product o...

Accelerate progress at enterprise accounts by leveraging deep product expertise to solve complex business challenges, ensuring customer satisfaction, and boosting sales through strong executive engage...

Join a team dedicated to enhancing cybersecurity through proactive vulnerability management and patching. Collaborate with client teams to reduce risk and improve resilience across complex technology...

Unlock potential by joining a dynamic team of Software Engineers, tackling complex software challenges and driving innovation across the software development life cycle in a remote capacity using Agil...

Drive innovative software solutions while collaborating with cross-functional teams. Support cloud-based development and ensure quality deliverables, contributing to all phases of the Software Develop...

Shape the future of IT capacity management by ensuring resources meet business demand in a regulated environment. Collaborate with teams to optimize performance, manage risks, and align strategies for...

Grow impactful relationships with K-12 stakeholders, ensuring seamless adoption of literacy solutions. Drive engagement, navigate barriers, and expand market presence across designated territories to...

Elevate security protocols by developing innovative solutions to protect sensitive information. Lead audits, collaborate with teams, and drive advancements in cryptographic technologies to enhance the...

Unlock potential by bridging Product, Marketing, and GTM teams to enhance commercial narratives. Drive enablement and product fluency, creating impactful learning experiences in a fast-paced, autonomo...

Champion security and compliance in complex environments, leading technical discussions while enhancing processes in alignment with evolving standards. Collaborate with multi-functional teams to drive...

Lead the charge in shaping identity security solutions by leveraging AI. As a Senior Product Manager, you'll drive product vision, collaborate across teams, and enhance user experiences to deliver inn...

Join a team that's driving enterprise transformation through advanced solution architecture. You'll shape strategies across observability, AIOps, and cloud operations, engaging customers to deliver co...

Shape the future of managed services by leveraging AI-driven solutions, optimizing complex processes, and collaborating with cross-functional teams to deliver client-focused application support and de...

Transform the ServiceNow landscape by designing, developing, and supporting scalable IT solutions. Collaborate with stakeholders to enhance operational efficiency across multiple ITSM processes, ensur...