Support Escalation Engineer Jobs in Brooklyn, NY

Grow your career with a collaborative team driving strategic technology solutions. Engage with clients to tackle business challenges by presenting innovative solutions while influencing product strate...

Provide your expertise to enhance technical support operations and drive customer success through effective troubleshooting, implementation, and engagement across teams and systems, ensuring seamless...

Empower customers by providing expert guidance and support in troubleshooting and resolving technical issues, ensuring seamless integration and optimal use of services in a fast-paced, technology-driv...

Transform executive technology support by delivering high-touch, proactive IT solutions to senior leadership. Own complex issues end-to-end, ensuring seamless operations and enhancing decision-making...

Transform public sector outcomes by managing relationships with government clients, driving compliance, and leveraging technology to enhance agency missions and governance excellence across a complex...

Join a dynamic team as you provide proactive, high-touch technical support for key accounts, ensuring success with large-scale Kubernetes deployment and fostering collaboration to enhance product perf...

Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...

Tackle the challenge of configuring and testing hardware and software in a simulated environment, ensuring seamless technology deployment for end-users through precise assembly, installation, and trou...

Transform your career by providing critical technical support during the pre-sales evaluation phase. Leverage your deep identity management expertise to lead tailored POCs that showcase innovative sol...

Lead the charge in ensuring the reliability and performance of a global cloud infrastructure. Collaborate with cross-functional teams to design and implement innovative monitoring solutions, optimizin...

Join our team to provide expert maintenance and support for advanced analytical instruments, enhancing research across various sectors through technology-driven solutions and excellent customer relati...

Drive efficient systems maintenance by automating updates, enhancing security, and resolving network issues. Collaborate within a dynamic environment focused on optimizing training systems across mult...

Elevate your career as a Pre-Sales Engineer, driving customer success while collaborating with sales and product teams to tailor solutions and influence product roadmaps for our innovative SaaS platfo...

Drive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment...

Engage with clients by providing expert technical guidance and collaboration. Showcase solutions through tailored demonstrations and workshops, while driving revenue growth by addressing client-specif...

Lead a team that crafts innovative ServiceNow solutions, driving architecture and engineering decisions for HRSD and Procurement products while ensuring alignment with enterprise standards and governa...

Transform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate busines...

Transform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relat...

Elevate customer success by driving Emergency Call Management adoption. This role emphasizes cloud product integration and technical support, ensuring seamless operation within client infrastructures...

Unlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions acro...

Engage with enterprise accounts to provide innovative software solutions. Use a consultative approach to identify opportunities and collaborate with teams. Drive growth through relationship-building a...

Accelerate progress at the forefront of cybersecurity by collaborating with Account Executives to deliver tailored solutions that protect enterprises, ensuring customers recognize the strategic value...

Analyze complex customer issues to identify root causes and improve software performance. Collaborate with engineering teams to enhance customer experience and ensure quick resolutions to technical ch...

Lead a team of Technical Customer Support Engineers to enhance partner API onboarding, ensuring reliability and high-quality support. Collaborate with cross-functional teams to foster a seamless techn...

Optimize quality assurance processes within a federal consulting environment, driving compliance and operational excellence across program deliverables while fostering strong stakeholder collaboration...