Support Escalation Engineer Jobs in Boston, MA

Partner with us to enhance the performance and reliability of a global network by utilizing your expertise in big data and network diagnostics, delivering innovative solutions, and driving operational...

Collaborate with us to ensure optimal performance and reliability of cutting-edge AI hardware infrastructure through innovative tooling and incident management. Join a global team driving excellence i...

Unlock opportunities by managing and expanding client relationships across various internal teams and services, ensuring cohesive engagement to drive growth and address technical challenges in a compl...

Drive customer success by managing deployment of IoT solutions for enterprise clients. Collaborate across departments to ensure smooth onboarding, enhance product adoption, and foster long-term client...

Grow your career with a strategic role that drives new business, enhances partnerships, and manages complex sales processes. You'll engage with enterprise accounts, leveraging your expertise to achiev...

Join a team that's focused on optimizing account-based marketing through innovative data solutions. You will design workflows and manage integrations to improve targeting precision and operational eff...

Partner with us to drive success as a key technical resource for MSPs, managing pre-sales and post-sales relationships, enhancing partner capabilities, and showcasing Keeper's security solutions align...

Empower customer success by owning outcomes and navigating cross-functional teams. Drive retention and revenue growth while ensuring data integrity across strategic accounts within the healthcare land...

Help us enhance our security posture by overseeing vulnerability management, application security, and implementing AI-driven automation in a collaborative environment. You'll work with diverse teams...

Unlock potential by leading QA testing efforts for ServiceNow SAM Pro configurations, ensuring quality through meticulous test planning, execution, and collaboration with cross-functional teams to mee...

Shape the future of operational efficiency by partnering with diverse teams to analyze and optimize processes. Your contributions will enhance the scalability and financial health of Professional Serv...

Help us tackle complex networking challenges and enhance AI cluster performance by providing expert software solutions and support. Collaborate with various teams while driving innovation with cutting...

Join a team that's shaping the future of security solutions. Leverage hands-on security expertise to create impactful technical content and product marketing strategies. Collaborate across teams to ed...

Engage clients through the Managed Services lifecycle, driving retention and satisfaction. Foster strong relationships, manage delivery timelines, and enhance communication to ensure seamless project...

Reimagine data center operations as a Lead Sales Engineer, guiding hyperscale customers in designing and optimizing critical infrastructure, while bridging technical expertise with strategic client re...

Elevate your career by designing resilient hybrid-cloud solutions. Collaborate with teams to enhance operational excellence and automation across Azure, AWS, GCP, and VMware environments while automat...

Collaborate with engineers to tackle complex customer challenges, troubleshoot issues, and enhance our product. Contribute to coding, documentation, and robust support processes while engaging directl...

Elevate your career as a Principal Incident Response Analyst, where you will safeguard critical IT assets through advanced digital forensics, incident response, and threat detection, collaborating wit...

Invent scalable customer success systems to enhance adoption and retention for a large portfolio. This role blends technical support with strategic program design to drive customer engagement and sati...

Empower your career by driving growth and retention within strategic accounts. Build trusted relationships with executives, execute strategic plans, and lead contract negotiations to enhance customer...

Lead the charge in expanding and renewing strategic accounts while building trusted relationships and executing account plans to drive retention and growth across multi-product offerings...

Grow your technical expertise as you partner with our Cloud Operations Team, resolving complex issues and enhancing user experience through incident response and proactive cloud service management in...

Engage in ensuring systems reliability and scalability for optimal performance. Collaborate across teams to analyze incidents, build diagnostic tools, and validate software deliverables, driving effic...

Champion compliance excellence by leading Earned Value Management initiatives across strategic projects, enhancing policies and providing expert financial guidance to Program Management teams, driving...

Design and enhance a robust test automation framework using Playwright, ensuring compliance and quality across UI, API, and integration layers through innovative AI-assisted methodologies in a high-st...