Summary

Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale.

As a Senior Professional Services Engineer, you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.
What You'll Do

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
• Identify and remove early activation blockers before they become escalations
• Help customers stand up and operate Temporal Server in production, including self-hosted environments
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

What You'll Bring

• Experience delivering and operating production systems where reliability and incident response matter
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript
• Experience deploying and operating production services in cloud and or self-hosted environments
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints
• Ability to teach and enable other engineers, not just deliver the work directly

Nice to Haves

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts
• A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models
• Proven ability to create reusable reference architectures, templates, or internal enablement programs
• Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements
• Background in working with partners or services delivery models at scale

Compensation

• Base Salary Range - $160,000 - 200,000 depending on qualifications and location
• This is a base-salary, variable role with a 85/15 split.
• Additionally, this role is eligible to participate in Temporal's equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.

U.S. Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.