Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$69K - $158K *
Contribute to the development of high-quality technical documentation by collaborating with cross-functional teams, ensuring clarity and compliance while managing multiple projects in a fast-paced env...
1 week ago
$55K - $126K *
Engage with project teams to deliver high-quality technical documentation. Support project managers with analytical insights while ensuring compliance and accuracy in documentation. Collaborate effect...
1 week ago
Telecommunications Engineer - Rail and Transit
$90K - $110K *
Lead the design and integration of telecommunications systems for rail and transit projects, ensuring compliance and effective stakeholder engagement throughout all project phases from planning to com...
1 week ago
Manager, Engineering Operations - Technical Support
$121K - $189K *
Lead the charge in engineering operations by managing a team focused on delivering innovative technical support solutions, enhancing efficiency, and ensuring superior service for a vast network of ass...
Reposted 2 weeks ago
Manager, Engineering Operations - Technical Support
$101K - $189K *
Drive operational excellence by leading a high-performing technical support team. Focus on automation and AI to enhance service delivery for over 35,000 associates, ensuring efficiency and innovation...
3 weeks ago
Linux and Windows Systems Engineer
$80K - $95K *
Innovate with us to design, configure, and maintain Linux and Windows systems for cutting-edge research projects, ensuring secure and efficient IT support while collaborating closely with researchers...
3 weeks ago
Applications Engineer (Dallas, TX)
$80K - $95K *
Unlock your potential in a dynamic engineering role, bridging customer needs with innovative solutions. Engage in hands-on problem-solving and technical support while fostering strong relationships in...
1 week ago
$74K - $128K *
Support customers by troubleshooting and commissioning power distribution systems nationwide. Engage in hands-on fieldwork, providing technical expertise and ensuring system reliability in diverse ind...
Reposted yesterday
$90K - $110K *
Shape customer success by designing tailored technical solutions and delivering impactful presentations. Collaborate with sales teams to leverage infrastructure, ensuring alignment with network capabi...
2 days ago
$120K - $145K *
Champion business growth by partnering with sales teams to deliver expert solutions, conduct discovery workshops, and create impactful proposals that showcase the value of ServiceNow products to prosp...
2 weeks ago
Sr. Staff Product Support (R6458)
$126K - $190K *
Take ownership of logistics and sustainment planning for next-gen autonomous aircraft systems, ensuring mission readiness through effective lifecycle support and cross-functional collaboration across...
6 days ago
$90K - $121K *
Elevate your career by leading system engineering efforts in defense and aerospace. Drive requirements assessment, design reviews, and technical mentoring while ensuring compliance with industry stand...
3 days ago
$90K - $121K *
Champion system-level design and integration for defense/aerospace projects. Lead requirements assessment, verification, and documentation while mentoring junior engineers and enhancing processes for...
5 days ago
Product Marketing Engineer | MD BSM
$95K - $115K *
Shape the future of product marketing by developing strategies and forecasts for assigned product lines, while maintaining customer relationships and driving growth through innovative marketing opport...
Yesterday
$95K - $115K *
Join a team that's dedicated to full-cycle recruiting for federal programs. Manage requisitions, source candidates, and ensure a positive experience from offer to onboarding in a high-volume, collabor...
2 days ago
Sr. Product Engineer- ArcGIS Monitor
$93K - $159K *
Transform software development by collaborating with cross-functional teams to design, test, and implement innovative GIS solutions. Advocate for user needs while integrating AI-assisted operations fo...
3 days ago
$110K - $130K *
Champion innovative software solutions by designing, developing, and maintaining full-stack applications. Collaborate in an Agile environment to deliver high-quality, scalable software that meets crit...
3 weeks ago
$90K - $107K *
Drive product excellence by leading engineering initiatives, performing advanced analyses, and supporting cross-functional teams to resolve complex challenges while enhancing quality and reliability o...
Reposted 3 days ago
Recruiter - Engineering & Energy
$75K - $90K *
Transform the recruitment landscape by engaging top engineering talent across diverse sectors. Manage full-cycle recruitment processes, build strong partnerships with hiring managers, and enhance cand...
Today
$80K - $95K *
Develop and maintain robust enterprise network infrastructure, leveraging strong Cisco expertise to troubleshoot and optimize performance. Collaborate with IT teams to enhance operations through autom...
1 week ago
Senior Application Support Specialist
$121K - $132K *
Innovate your career by managing production incidents and enhancing application support. Collaborate with teams to ensure system availability, implement changes, and conduct root cause analysis in a d...
3 weeks ago
Senior Client Support Engineer (NYC)
$120K - $130K *
Take ownership of a key client environment, providing expert technical support and proactive management across Microsoft technologies. Collaborate with stakeholders to enhance service delivery and opt...
1 week ago
$90K - $110K *
Lead transformation in AI deployment by optimizing customer workflows from pre-sale to post-sale. Collaborate in technical success, manage integrations, and drive adoption to ensure impactful AI solut...
Reposted 3 weeks ago
$76K - $141K *
Join a team that's dedicated to ensuring product reliability through rigorous environmental testing. You'll perform critical assessments in a fast-paced environment, contributing to the success of ele...
2 weeks ago
IT Systems Engineer, Client Platform Engineer, ChromeOS
$325K - $360K *
Champion ChromeOS as a dedicated platform, overseeing device management, policy automation, and lifecycle processes for vendor teams, while collaborating with IT and security to ensure seamless operat...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.