Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$100K - $120K *
Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...
2 weeks ago
$95K - $115K *
Unlock innovative solutions as a technical bridge between customers and engineering. Leverage your expertise in aerospace composites and high-temperature materials to drive successful applications and...
5 days ago
Member of the Technical Staff - Systems ML Engineer
$135K - $160K *
Optimize and enhance ML systems performance across training and inference. Collaborate with research teams to streamline workflows, manage cloud and edge infrastructure, and ensure efficient model dep...
2 days ago
Manager Engineering Technical Support - Level 1
$121K - $181K *
Lead the charge in engineering management by overseeing technical teams, driving process improvements, and ensuring program success while maintaining a strong commitment to ethics and high performance...
Today
Network Operations Engineer II
$72K - $115K *
Elevate network operations by troubleshooting and optimizing a global data center network. Lead incident response, enhance processes, and drive automation initiatives while collaborating with engineer...
1 week ago
Network Operations Engineer II
$72K - $115K *
Support advanced network operations by troubleshooting and optimizing a global data center network. Collaborate with teams to resolve complex issues, enhance processes, and drive continuous improvemen...
1 week ago
Sr. Unified Communication Engineer
$104K - $208K *
Innovate and lead the design, integration, and maintenance of advanced UCC solutions, enhancing collaboration technologies and AV systems to deliver exceptional employee experiences across global offi...
3 weeks ago
Technical Support Engineer- Westbury, NY
$90K - $125K *
Join a team that pioneers solutions for advanced technical customer support, focusing on diagnosing and resolving complex product issues while ensuring high satisfaction and streamlining collaboration...
Reposted 3 days ago
Network Operations Engineer II
$72K - $115K *
Elevate your career by driving advanced network operations and troubleshooting in a dynamic environment. Collaborate with teams to optimize performance, enhance processes, and ensure seamless incident...
3 days ago
$90K - $130K *
Take ownership of the Atlassian suite, ensuring optimal performance and security. Administer Jira Software, JSM, and Confluence, while supporting users and collaborating with teams to tailor configura...
2 days ago
Production Systems Engineer, Sustaining
$145K - $175K *
Engineer robust, scalable practices for AI and HPC infrastructure, collaborating with cross-functional teams to enhance system reliability and performance while troubleshooting and diagnosing hardware...
3 weeks ago
Production Systems Engineer, Sustaining
$130K - $155K *
Join our team to develop scalable practices for AI and HPC infrastructure. Collaborate with engineers and vendors to enhance system testing and reliability, ensuring optimal performance of production...
3 weeks ago
$85K - $120K *
Contribute to customer success by supporting enterprise data center projects. Collaborate with cross-functional teams to implement solutions, troubleshoot systems, and ensure high levels of customer s...
Reposted 3 days ago
$100K - $120K *
Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...
Reposted 1 week ago
$107K - $179K *
Lead the charge in optimizing large-scale data operations by designing and implementing robust data ingest and processing solutions. Collaborate across teams to enhance Elasticsearch clusters and CI/C...
Today
$90K - $115K *
Deliver expert-level service on CT, MR, and X-ray equipment, ensuring optimal performance through preventive maintenance, troubleshooting, and emergency repairs across healthcare facilities in a multi...
4 weeks ago
Senior Product Support Logistician
$110K - $130K *
Unlock potential by leading product support strategies for complex defense systems. Collaborate with multidisciplinary teams to enhance lifecycle sustainment and ensure alignment with acquisition obje...
Yesterday
$66K - $105K *
Unlock the potential of quantum technology by assembling and testing complex UHV hardware. Collaborate with engineers to enhance processes and ensure quality in a fast-paced, innovative environment fo...
3 weeks ago
SW/HW Lifecycle Support Engineer - SME
$110K - $130K *
Lead the integration and lifecycle support of electronic subsystems for DoD weapon systems, ensuring security and reliability through advanced engineering practices and collaboration with military and...
2 weeks ago
$120K - $145K *
Transform the future of aviation technology by driving innovative cloud solutions that enhance FAA operations, ensuring safety and efficiency in the aviation sector while collaborating with diverse te...
4 weeks ago
$80K - $95K *
Elevate your career by contributing to the development and optimization of advanced quantum communication networks. Collaborate with cross-functional teams to enhance scalability and security while le...
1 month ago
$125K - $130K *
Develop and deliver effective training programs on Supermicro products, enhancing stakeholder capabilities and service excellence through innovative educational techniques and collaboration with techn...
Reposted 1 week ago
$95K - $115K *
Drive exceptional client experiences as a Technical Account Manager, bridging teams to deliver tailored support for premium clients. Collaborate globally to enhance service delivery and empower analys...
2 days ago
$95K - $115K *
Join a dynamic team as a Technical Account Manager, advocating for premium clients. Collaborate across functions to deliver tailored support, drive efficiency, and enhance client satisfaction while re...
2 days ago
$95K - $115K *
Engage as a key advocate for premium clients, delivering tailored support and bridging teams to resolve complex issues. Collaborate globally to enhance service quality and drive operational excellence...
2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.