Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$110K - $130K *
Unlock potential by leading software development for critical space applications. Collaborate with teams to enhance existing systems and create innovative solutions, ensuring seamless integration acro...
1 week ago
Solutions Engineer Technical Lead
$95K - $115K *
Lead client interactions and drive technology solutions by leveraging AI and best practices. Collaborate with teams to enhance efficiency, mentor developers, and ensure alignment with business goals w...
Yesterday
$110K - $130K *
Unlock potential by engaging with clients to translate technical challenges into innovative solutions. This role combines presales expertise, solution design, and hands-on engineering to drive custome...
1 week ago
Client Support Engineer I - LA
$85K - $105K *
Join a team that's dedicated to delivering exceptional IT support. In this hybrid role, you'll provide onsite and remote assistance to clients, ensuring seamless communication and high-quality service...
6 days ago
Production Support Engineering Lead (opentext)
$140K - $160K *
Lead cross-functional teams to drive technology initiatives, ensuring operational stability and project delivery. Collaborate with stakeholders to align technology solutions with business goals while...
1 week ago
$95K - $115K *
Drive validation excellence by developing test strategies and collaborating cross-functionally to enhance SSD quality and efficiency. Leverage AI tools to optimize processes and ensure timely project...
2 weeks ago
$95K - $115K *
Join a dynamic team to enhance client and enterprise systems through efficient test engineering. Drive process improvements, manage inventory, and execute test cases while solving complex issues in a...
3 weeks ago
Platform and Reliability Engineer, Lead
$99K - $225K *
Optimize the secure, reliable foundation for enterprise AI by building cloud infrastructure, automating environments, and ensuring operational readiness. Collaborate across teams to enhance platform r...
2 weeks ago
$77K - $100K *
Transform IT support by delivering exceptional desktop and end-user assistance, ensuring seamless technology for executives and events. Collaborate with senior staff to troubleshoot issues and enhance...
1 week ago
$80K - $95K *
Explore technical solutions and support for chemical and gas delivery systems. Engage with customers and teams to ensure optimal equipment performance through installation, troubleshooting, and expert...
5 days ago
$80K - $95K *
Elevate your engineering career by providing vital field support for heavy equipment. Collaborate with operations and engineering teams to troubleshoot, enhance product design, and ensure customer sat...
3 days ago
$71K - $98K *
Unlock potential by providing expert IT support, managing desktop and laptop installations, troubleshooting hardware/software issues, and ensuring seamless network connectivity for end-users while mai...
2 days ago
$175K - $215K *
Help us shape the future by developing and managing system requirements and documentation for complex operations. This role involves technical leadership, integration, and collaboration with stakehold...
1 week ago
$175K - $215K *
Analyze user requirements and system architectures to develop specifications, guide design activities, and ensure technical integrity in system engineering. Collaborate with stakeholders to integrate...
1 week ago
Solutions Engineer II, Pre-Sales
$120K - $145K *
Empower customers by delivering technical expertise through data analytics solutions. Partner closely with sales and product teams to drive successful evaluations and optimize the use of the Omni plat...
Reposted 4 weeks ago
$110K - $130K *
Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...
2 weeks ago
$110K - $130K *
Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...
2 weeks ago
Application Support Manager (SRE)
$107K - $163K *
Unlock your potential as you lead production support for critical applications, enhancing stability and responsiveness while collaborating with diverse teams in a dynamic environment focused on innova...
Yesterday
$88K - $105K *
Elevate customer satisfaction as a Technical Support Manager, leading a team to resolve complex equipment issues. Drive continuous improvement initiatives while collaborating with cross-functional tea...
1 week ago
$80K - $95K *
Unlock customer success by leading technical support initiatives, enhancing operational efficiency, and driving continuous improvement in industrial equipment solutions. Collaborate with cross-functio...
2 weeks ago
$81K - $112K *
Take ownership of IT support operations, ensuring seamless installation, maintenance, and troubleshooting of desktop and laptop systems. Collaborate with users to enhance their tech experience and man...
1 week ago
$110K - $130K *
Drive customer success by translating business needs into Microsoft solutions. Collaborate with sales and technical teams to deliver tailored recommendations across cloud, security, and infrastructure...
3 weeks ago
$110K - $130K *
Transform customer needs into innovative Microsoft solutions. Collaborate with sales and technical teams to deliver tailored recommendations across cloud, security, and infrastructure, ensuring succes...
3 weeks ago
$110K - $130K *
Join a team that's transforming customer experiences by architecting Microsoft-based solutions. Leverage your technical expertise to support sales, engage stakeholders, and drive cloud adoption across...
3 weeks ago
$180K - $215K *
Join a team that's transforming customer needs into innovative Microsoft solutions. Collaborate with sales and technical teams to design and present cloud and infrastructure strategies, ensuring seaml...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.