Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$88K - $105K *

Drive the charge in delivering impactful IT and organizational change projects across the Americas. Collaborate with global teams to ensure timely execution, effective communication, and alignment wit...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$130K - $175K *

Transform IT operations by establishing automated, self-service systems while ensuring ISO compliance. As a crucial partner across functions, you'll enhance security protocols, streamline workflows, a...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$173K - $247K *

Lead cross-functional teams to deliver complex projects on time and within budget. Manage schedules, financials, and stakeholder relationships while addressing risks and ensuring client satisfaction a...

San Francisco, CARemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$89K - $132K *

Drive the effective delivery of integrated client services by supervising staff, implementing policies, and enhancing operational performance in a dynamic, technology-driven environment focused on hum...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Champion operational excellence by managing AV/IT support contract performance, staffing, and compliance. Lead teams to enhance service delivery while ensuring cybersecurity adherence across all facil...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$166K - $228K *

Oversee transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept t...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Drive transformational AI projects within the Voice of Customer team, collaborating with cross-functional leaders to enhance customer experience and deliver high-impact programs globally. Shape the fu...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Lead transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept to d...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$73K - $110K *

Lead internal communications strategy and execution, partnering with executives to translate business priorities into clear messages that engage a multi-site workforce and enhance corporate PR efforts...

5 days ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$80K - $120K *

Drive exceptional post-launch client support and resolutions, leveraging expertise in financial institution operations. Collaborate closely with clients to tailor solutions, diagnose root issues, and...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Grow your career with a dynamic role overseeing technology environments, managing Microsoft systems, SQL databases, and network security while leading a team in a collaborative IT setting...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$135K - $160K *

Lead and transform client relationships while managing large-scale data and product engineering projects. Drive revenue growth, oversee multidisciplinary teams, and ensure high-quality delivery across...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock success by managing strategic deployments and driving user adoption at every level. Collaborate across teams, simplify technical concepts, and ensure clients maximize value through effective en...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $156K *

Partner with us to lead a dynamic team of SEAs and EAs, enhancing customer support and driving process improvements. Foster collaboration and build relationships while ensuring exceptional service del...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Shape the future of operations by leading cross-functional teams to enhance technology processes, drive strategic planning, and optimize vendor management for scalable solutions that meet business goa...

5 days ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Lead the charge in enhancing service desk operations by coaching a team, managing technical escalations, and driving continuous improvement to ensure exceptional client satisfaction and SLA compliance...

4 days ago

  •   5 - 7 years exp.  •   Staffing

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining implementation excellence by leading MiraCloud solutions. Drive client satisfaction, operational success, and profitability while mentoring Project Managers and enhancing...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Empower client success by leading MiraCloud implementations, ensuring operational excellence, timely delivery, and profitability while developing project management practices and fostering strong stak...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and innovate in the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices, establish governance standards...

Edmonton, ABIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead successful MiraCloud implementations, ensuring client satisfaction and operational excellence. Drive project management practices, oversee teams, and foster relationships w...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join us to lead the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices and foster relationships with stakeh...

Toronto, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and ensure successful implementation of MiraCloud solutions, focusing on client satisfaction, operational excellence, and profitability while managing Project Managers and enhancing project manag...

Montreal, QCIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Champion successful MiraCloud implementations, ensuring client satisfaction, operational excellence, and timely delivery. Lead project management practices while fostering relationships with stakehold...

Vancouver, BCIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.