Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$80K - $130K *

Shape the future of digital transformation by leading complex, high-impact projects that enhance client experience and modernize operations. Collaborate with stakeholders to drive innovation and ensur...

London, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $130K *

Transform project delivery by leading cross-functional teams to ensure timely and budget-compliant execution of IT initiatives. Collaborate with stakeholders and vendors to drive excellence in project...

London, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$143K - $215K *

Drive growth through strategic partnerships, identifying opportunities and executing high-impact initiatives. Collaborate across teams to ensure seamless program launch and support Unity's expansion i...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$146K - $182K *

Join a dynamic team to lead national account strategies, driving sales and profitability with a major retailer. Your expertise will enhance partnerships, optimize growth initiatives, and ensure succes...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$113K - $163K *

Lead the charge in enhancing segregated fund products, driving marketing strategies, and supporting advisors with insights. Collaborate cross-functionally to deliver innovative wealth solutions and en...

London, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Oversee and lead complex environmental projects in the oil and gas sector, ensuring strategic delivery, risk management, and client satisfaction while fostering long-term relationships and achieving f...

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock potential by fostering strategic client partnerships, driving engagement, and ensuring measurable outcomes. This role combines relationship management with proactive guidance to enhance client...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Champion client success by building strategic partnerships, driving engagement, and ensuring measurable outcomes. Leverage strong relationship skills to enhance client satisfaction and retention while...

Columbia, SCRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's dedicated to exceeding sales targets by winning enterprise clients, managing the full sales cycle, and leveraging data-driven strategies. Collaborate across teams to drive growth an...

Toronto, ONIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $204K *

Reimagine compliance processes by bridging engineering and audit requirements. Drive AI-driven automation initiatives, ensuring accuracy and efficiency in audit outputs while collaborating with cross...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$172K - $260K *

Unlock your potential by leading a dynamic engineering team to transform a marketplace platform, enhancing ISV sales and customer experiences through innovative, scalable solutions and collaborative l...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $170K *

Shape the future of security management by leading DoD programs, ensuring compliance, and advising executive leadership. Collaborate with cross-functional teams to develop scalable security strategies...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$107K - $199K *

Elevate investment accounting solutions by leveraging your SimCorp Dimension expertise. Collaborate across teams to enhance technology, streamline processes, and tackle complex challenges in a dynamic...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$107K - $199K *

Drive innovative solutions in investment accounting by leveraging SimCorp Dimension expertise. Collaborate across teams to enhance technology, optimize processes, and tackle complex challenges in a dy...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Drive customer engagement by developing and executing lifecycle marketing strategies. Collaborate cross-functionally to enhance retention and optimize campaigns using data-driven insights and behavior...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Empower customer engagement by strategizing and executing lifecycle marketing programs that enhance activation, retention, and loyalty through data-driven insights and collaboration across teams...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Empower data management excellence by leading clinical studies, ensuring quality deliverables, and mentoring junior staff. Collaborate with sponsors to meet project timelines and optimize processes wh...

Toronto, ONRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$163K - $179K *

Champion product development by leading market research, defining user needs, and collaborating with cross-functional teams to enhance product offerings and drive successful launches in the medical de...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Transform client engagement by driving the marketing transformation process to enhance measurable business outcomes. Lead a team focused on delivering exceptional results through innovative strategies...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $221K *

Join a team that's at the forefront of technical solution delivery. Lead customer interactions to define requirements and develop tailored solutions that align with organizational goals, ensuring succ...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Join a team that's at the forefront of transforming clinical trials. As a Senior Product Manager, you'll lead crucial product initiatives, collaborate with experts, and drive innovative solutions that...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $130K *

Engage with clients to deliver strategic account management and exceptional service. Collaborate with cross-functional teams to enhance client satisfaction and retention, driving growth through effect...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $160K *

Join a dynamic team to drive innovative recruitment processes, fostering talent acquisition and enhancing stakeholder relationships. Your expertise will shape a pipeline of world-class candidates in t...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$117K - $176K *

Drive the successful execution of complex customer projects, ensuring strategic alignment and operational excellence. Lead cross-functional teams, manage risks, and maintain customer satisfaction from...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Drive the execution of complex, high-value projects from initiation to customer acceptance, ensuring governance, risk management, and stakeholder engagement while leading cross-functional teams to ach...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.